Best Apple Shops In Berlin Near Me

Maybe Sometimes: Racist Apple Worker! My girlfriend and me visited the Apple Store to buy new Apple Watch bands. Next to us was another Asian couple looking at the apple watch bands too. After we both parallel looked at some bands, the Apple Worker suddenly said to all 4 of us that we can’t all just look and touch every band, we have to make an appointment. The other couple and us were confused. So I had to explain him that even though we are all Asian, that we are not one group, we are separate couples and don’t even know each other. So the Apple worker assumed that just because we 4 people are Asian, that we are one group. Instead of asking beforehand if we are together. Definitely the worst experience in any Apple Store I visited as a loyal Apple customer in my life. We just wanted to leave the store at that moment, but still we wanted to buy new Apple Bands and did buy new ones. No matter what, any customer should not experience this racism ever! I’m really sad about Apple and their worker in this Berlin Store.

Mariyka Yemelianova: I want to thank Thomas, the cool and super friendly assistant who went an extra mile for us and helped solve a rather tricky return/exchange issue. I had bought an Apple Watch the day before and only at home did I realize it was not the one I was asking for. I was frustrated, of course, but when we came back the next day, we were reassured by the staff that they would fix the mistake. We had to wait a little, but in the end, the patience was rewarded and my dream finally came true! 😍⌚️🙌🏼

mercy ikpe: Always full with people, the attendant here attend to people’s enquiry and issues. You can buy latest/old iphones and gadgets here.

Gabriel Garcia Bustos: Visited knowing what I wanted to buy. The staff was kind, helpful and able to speak in English. The transaction was simple and fast as the stock was available. Overall, I spend more time waiting than buying. I wouldn’t go with no knowledge of the products as it gets really crowded and noisy.

Antoine R: Long waiting times at the Genius Bar but at least service is good

Tim Wagstyl: I was just at the Apple Store for a Genius appointment. Because of reasons I had no control over I was 13 minutes late. A very unfriendly young Apple employee told me that it was canceled because I was late. 13 minutes! He pointed out that there was not way to even let them know that you’re late. Also he informed me that another appointment wasn’t available on the same day. This is customer service at its worst.

Polina Surina: Amazing team! Great design of the store! Special thanks to Tilly! Extremely dedicated, intelligent, polite, super humor)She made amazing job helping me out with super difficult issues. You re the best!))))

Nazlı Yıldız: Visited this store to buy a product. I made an appointment beforehand and already knew what I was going to buy. So I expected a smooth purchase but it was even better and faster than I expected. I was welcomed at the time of my appointment and the staff was very helpful. They answered my questions and provided my product within minutes. Other than that, the store was well designed and organized like almost all the Apple stores, and the location of the store is great, you can’t miss it.

Mick Treffers: Apple doesn’t have any processes in place for international exchange and the customer suffers. Bought a braided loop band in the US, sold and size advised by apple support, exchange was possible i was told there if the fit ended up being not right. This in the end was the case and wanted to exchange to a size smaller when returned in Europe. ‘Ow we can’t exchange that - you need to go back to the US. I’m sorry but for a consumer Apple store = Apple store, service should be the same. Very disappointed after being a faithful Apple user for around 20 years.

Camilo Consuegra: I toke my computer with Apple Care+, to be repaired on my camera. They required an appointment which I did and the day of it they were very fast in attending my request, they did as usual check the computer and everything. Once they checked it, they were clear with all the technical explanation about what they must do on it and the time they need. I receive my computer as new, they fix some other issues and ports besides the camera and the battery, they send the email to confirm I can pass by to pick It up before I was expecting and the service again was fantastic, I have to say much better service than the Apple Store in the US.

Wael Kamel: Always a pleasure to visit this store, somehow it feels special versus the one in Ku’dammes, Susi was very helpful. I had an item arranged for pick up. Took me about 4 minutes and I was out of the store. There’s a reason I only use Apple.

Sven Piechottka: This store is always overfilled with people. I‘ve been there a couple times in the last years. Today, I just wanted to hand in my old iPad for recycling, queued up for 15min only to learn that nobody can take it and I should come back next day. The people there are always nice, but Apple, if you‘re even too understaffed for stuff like that, your fancy marketing starts to look hypocritical.

Marta Chadalska: Over 3 weeks ago I had a genius bar appointment because one of the buttons in my apple watch was not working. I was told I would get a new watch within a week. Two weeks later still no news so I went back to the store and asked what was going on. First they couldn’t even find my case (no one ever had given me ang case number) and then they said they were looking into my case (so in the end it doesn’t look like they are exchanging it for a new one) and it’s not possible to predict when I will get my watch back - so the genius bar guy straight up lied. I still don’t know when I will get it back and no one seems to care. I am shocked how far the customer service experience is from their brand image they promote. DON’T OVERPROMISE AND UNDERDELIVER!

Hasmik Asatryan: there are always a lot of people and you need to wait a long time for employee to be helped, but they are very friendly and give answers to all questions.

Nathan Eddy: Walking into the Apple Store is akin to leaving Germany and entering a land where customer service is acknowledged as a good quality. The people who work here are great—friendly, fast, helpful and organized. I have been many times to this location and every visit is marked by outstanding service. Other Berlin—and German—businesses (and the government services for that matter) would do well to take note.