Best Currency Exchange Offices In Berlin Near Me

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1. Exchange AG Germany

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63 reviews
Exchange AG Germany
Location
5
Free Customer
5
Rates/Prices
5
Services
5
Professionalism
5

Address: Friedrichstraße 150-153, 10117 Berlin, Germany

Schedule: Open ⋅ Closes 6 PM

Telephone: +49 30 20649296

Business type: Currency exchange service



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Exchange AG Germany: what do users think?


Danish bilal ali: Worst exchange rate provided. They gave 13.23 lira for 1 euro and the next day when i came to Istanbul airport, they were giving 17.2 lira for one euro.Never exchange money from them
Response: Dear Mr. Bilal Ali, we are guided by the international exchange rate for all travel countries. This exchange rate is updated several times a day on our website and in all our branches. In general, when traveling to countries where you cannot pay with euros, we recommend that you change enough earnest money for the first few days in the currency that is customary and common in the country you are traveling to and change the rest on site. Kind regards Your EXCHANGE team

Dan K: Great rates and a very friendly professional staff. Convenient location right around the corner from the Friedrichstraße station. No fees on exchanges over 200€. Exchanged 300 usd, and received 255€ +\- change (April 4, 2019). 85% compared to the roughly 75% i got at Tegel Airport when I arrived here. Also....free candy.
Response: Dear Dan, thanks a lot for your nice view. We aim to continually improve our service. We are especially pleased that you mention the friendliness and professionalism of our staff. We surely pass on your commendation to our Berlin staff at 150 Friedrichstrasse! It would be our pleasure to welcome you soon again. sincerely yours, Exchange AG

Shubham Agarwal: Loved their service. Smiling people. They dont charge any commision above 200euros
Response: Dear Mr Agarwal, Thank you 💛 for your 5-star rating and we hope to see you again soon. Kind regards Your EXCHANGE team -------------------------------------------------- -------------------------------------------------- -------------------------------------------------- -------------- Dear Mr Agarwal, thanks for your great rating and we hope we will see us again soon. With kind regards Your EXCHANGE team

Garo Arabian: Absolutely disgusting. Ridiculously high fees and poor exchange rate. I exchanged $100 AUD and in return only received €53.50. Poor exchange rate topped with a €4.00 fee. Will never visit again and would encourage everyone to stay away.

Diana A.: I went to exchange euro to Czk and got the best exchange rate I found here so far.(Other exchange offices charge a fee and you’ll get less money..)Very friendly!
Response: Dear Mrs. Diana A. thank you very much for your review. We are pleased that you liked the service in our house and we will gladly pass on the feedback to our employees. With kind regards, your Exchange AG

Guillermo Rivadeneira: After having checked out the concurrence personally including Ria, it has to be said that this place has the best currency exchange in Berlin and a proper customer service.m to remark. Highly recommended!
Response: Dear Mr. Rivadeneira Thank you very much for taking the time to share your experiences with us and to review your currency exchange at our branch 150-153 Friedrichstrasse, Berlin, Germany. We are glad you liked the service provided in our house, and we will surely pass on the feedback to our staff! It would be our pleasure to welcome you again soon and remain with kind regards, your Exchange AG Deutschland

Hanneli Tavante: Pretty decent rates for the area (USD). Make sure you exchange more than 200 eur to get rid of the service fee.
Response: Dear Hanneli, thank you very much for your friendly review . We are very pleased that you are satisfied with our rates and our services. It would be our pleasure to welcome you soon again. With kind regards, your Exchange AG

Nishant Kumar: Fast service, authentic rate. Google was showingeuro to chf 1.13 I got 1.10 I think it's fair and more transparent one.
Response: Dear Mr Kumar, thank you very much for your friendly feedback. We are very pleased that you are satisfied with our rates and our services. It would be our pleasure to welcome you again soon. With kind regards, your Exchange AG

Neil Jacob: Great exchange rate, friendly and speedy customer service - exchange your currency here 🙂
Response: Dear Neil Jacob, thank you very much for your nice lines. We are pleased that you are highlighting the speed and friendliness of our staff. We are constantly working to provide the best possible exchange rates to our customers. We will pass on your commendation to our Berlin employees. It would be our pleasure to welcome you soon again. With kind regards, Exchange AG

Sharanya Shantharam: Easy, fast and friendly service with great exchange rates,Definitely recommend!
Response: Dear Mrs.Shantharam, we are pleased that our service was convincing and we thank you for your feedback. Your Exchange AG

2. Ucambio Exchange & Money Transfer GmbH

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202 reviews
Ucambio Exchange & Money Transfer GmbH
Location
5
Free Customer
5
Rates/Prices
5
Services
5
Professionalism
5

Address: Kantstraße 105, 10627 Berlin, Germany

Schedule: Open ⋅ Closes 6 PM

Telephone: +49 3344 3355

Business type: Currency exchange service



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Ucambio Exchange & Money Transfer GmbH: what do users think?


Suheil Rahmoun: Zori is one of the greatest worker . Keep it up ^^ friendly place and the employees do there best !!

Alex LIP: always nice especially girl with glasses 😊 hallöchen

chamku kalsi: Very nice service and staff.

Hesham Almozayen: Very helpful and kind stuff

Oliver Luasa: This is the best WesternUnion in Berlin everyone is Friendly but in particular the Asian Guy(W.p) sorry I don’t remember his name, I know him for almost 5 years and I’ve been going there at least once every month. On one occasion I didn’t have my ID with me although he didn’t help me which I understand fully I still respect the fact that he made understand in a proper manner that without an id nothing was possible even being a regular Guy that he knows well!! Respect

Jesy Januario: The employees are amazing, friendly and funny and always ready to help. Process takes a bit long than usual, and the queue takes a while, but the environment helps!
Response: Thank you for taking to time to let us know about your experience, Jesy. It was a pleasure to be of service. Hope to see you again, very soon.

Sharif Altwal: Excellent, fast and uncomplicated procedure to transfer money worldwide. Very friendly and welcoming staff over here!Thank you and keep doing that well!

Gitego Palma: This is the best Western Union in Berlin,a very nice,fast and understanding staff is found only Here i Go there almost each month and they are so welcoming,that i found them i nolonger want Go anywhere

Jovan Cesic: Nice experience. Great staff members.

Med Yasine: Very friendly and fast !! thank you (Y)

3. Ria Money Transfer & Currency Exchange

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184 reviews
Ria Money Transfer & Currency Exchange
Location
4.8
Free Customer
4.8
Rates/Prices
4.9
Services
4.8
Professionalism
4.8

Address: Kurfürstenstraße 33, 10785 Berlin, Germany

Schedule: Open ⋅ Closes 7:30 PM

Telephone: +49 30 25464361

Business type: Currency exchange service



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Ria Money Transfer & Currency Exchange: what do users think?


HH AA: If you are a tourist and want to change your money, then I advise you this place! they always have a good course! I've been in Berlin for 3 weeks and change only there. very good location. the staff greeted me with a smile, and despite the fact that I had a bad day, I left them in a good mood. I won't stop recommending this place. if you read my review then give them 5 stars because they deserve it. Thank you!
Response: Thank you for taking a few minutes to leave us your comment! Ria Money Transfer wishes you a good day!

Katarina Tisic: Positive: Professionalism, Quality, Responsiveness, ValueGirl from Dominican Republic is the kindest smile you will see in Berlin! Polite and sweet, yet professional, she truly offered the exceptional service. I was eased and pleased because, besides of her great professionalism, she is fluent in English. I highly recommend this spot!
Response: Thanks for leaving us a comment. We love hearing you had a positive experience at our branch. Kind regards!

Chimex Anyiam: Positive: ValueI really like the service of your worker the Dominican girl.. she very fast in service and also very friendly with the customers. She really doing a nice day.n
Response: Thank you for taking a few minutes to leave us your comment! Ria Money Transfer wishes you a good day!

Howy Stab: Terrible experience. We had to come here twice, forced to wait for 15 minutes, then we were told to wait for another 10 minutes, but of course we had to leave already, since we were not counting on such long waiting times. Arelis E, the worker who assisted us, was extremely rude and unfriendly. Eventually we had to return there again on the next day, Arelis E was there again (unfortunately), she was very slow and super arrogant again.
Response: Hello! We are sorry to hear your experience with us has not been the best. Please email us at DE_Marketing@riafinancial.com, so we can study your case in detail and prevent this from happening in the future. Regards!

Jourdan Al-maqdissi: Positive: QualitySuch a kind soul full of positive vibes and deserves tonbe promoted that's fasure as I witnessed nothing but Profesional attitude in a very stressed situation, and was able to multy task and get the job done, as fast as it's possible
Response: Thank you for taking a few minutes to leave us your comment! Ria Money Transfer wishes you a good day!

rinkolover9000: Positive: Professionalism, Quality, Responsiveness, ValueThank you for the good service. You are very patient with the customer.
Response: Thanks for leaving us a comment. We love hearing you had a positive experience at our branch. Kind regards!

Tunaru Alexandra: Positive: ProfessionalismThanks Arelis for every Time you were helping me! Very lovely and kind person.
Response: Thanks for leaving us a comment. We love hearing you had a positive experience at our branch. Kind regards!

Giiga- 23: The best curensy rate
Response: Thank you for your kind words, we work everyday to offer you the best currency exchange service, and we hope to see you again soon!

Prem S Sodha: Critical: ResponsivenessPeople are so rude atleast I will never visit this branch and currency rate is so low can't imagine.
Response: Hello! We are sorry to hear your experience with us has not been the best. Please email us at DE_Marketing@riafinancial.com, so we can study your case in detail and prevent this from happening in the future. Regards!

Iskander Ḏū L-Qarnain: Very welcoming and professional customer service.
Response: Thank you for taking a few minutes to leave us your comment! Ria Money Transfer wishes you a good day!

4. Ria Money Transfer & Currency Exchange

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399 reviews
Ria Money Transfer & Currency Exchange
Location
4.8
Free Customer
4.8
Rates/Prices
4.9
Services
4.8
Professionalism
4.8

Address: Im S-Bahnhof, Dircksenstraße 2, 10178 Berlin, Germany

Schedule: Open ⋅ Closes 8:30 PM

Telephone: +49 30 97894349

Business type: Currency exchange service



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Ria Money Transfer & Currency Exchange: what do users think?


Joe Havermann: The lines are slow and they require a passport to exchange even trivial amounts of money. I spent my entire lunch break waiting in line to get a paltry $100, but they turned me away. Nowhere else has ever asked me for an ID for such a small amount of money.
Response: Thank you for your comment! We are sorry that our store has not met your expectations. Please email us at DE_Marketing@riafinancial.com to help us improve. Kind regards!

Alex Feng: Pretends to be flexible when you don’t accept their first rate. They know they are charging a big premium. I enquired about about $1000 AUD to Euro, best offer just shy of 600 euro, at least 20-30+ euro above market.
Response: First of all, we want to thank you for your comment. We are sorry to hear your experience with our currency exchange service has not been the best. Please email us at DE_Marketing@riafinancial.com, so we can study your case in detail and prevent this from happening in the future. Thank you!

Viacheslav Pogorely: no-go for the exchange. They offer rediculous USD-EUR exchage rate. 78 eur for 100 dollars. According to forex it should be 92. There're a couple of places near the Unter den linden (U) station, where you can get 88 eur for a 100 usd.
Response: First of all, we want to thank you for your comment. We are sorry to hear your experience with our currency exchange service has not been the best. Please email us at DE_Marketing@riafinancial.com, so we can study your case in detail and prevent this from happening in the future. Thank you!

untaljuanito: Great Service!
Response: Thank you for leaving us a comment. We are pleased to hear that you had a positive experience in our office. Kind regards!

Taimur Ahmed: Very high mark ups. Decided to just use my credit card for the trip as even with the bank exchange rate and commission it was cheaper than getting it exchanged from here.
Response: First of all, we want to thank you for your comment. We are sorry to hear your experience with our currency exchange service has not been the best. Please email us at DE_Marketing@riafinancial.com, so we can study your case in detail and prevent this from happening in the future. Thank you!

pkcre: I went to exchange currency and was looking for Bulgarian leva, BGN. The exchange was extremely low, he initially offered me 1.64 BGN for 1€. When I told him it's too low, he changed his mind (very bad sign in general ...) and offered me 1.80. After all, I exchanged money in Bulgaria for 1.94 ... well above of what I would get otherwise. Therefore, I would not recommend this place
Response: Thank you for your comment! We are sorry that our store has not met your expectations. Please email us at DE_Marketing@riafinancial.com to help us improve. Kind regards!

Liz Gleadle: Do not go Here. They are not offering standard rates. When I told them it was outrageous, they haggled with me.
Response: First of all, we want to thank you for your comment. We are sorry to hear your experience with our currency exchange service has not been the best. Please email us at DE_Marketing@riafinancial.com, so we can study your case in detail and prevent this from happening in the future. Thank you!

Raghav Fatehpuria: Pathetic exchange rates offered. On 200 USD, gave us 165 EUR. Official rate was around 190 EUR, so we were expecting atleast 180-185 EUR
Response: First of all, we want to thank you for your comment. We are sorry to hear your experience with our currency exchange service has not been the best. Please email us at DE_Marketing@riafinancial.com, so we can study your case in detail and prevent this from happening in the future. Thank you!

Asaf Ambar: Don’t go there!!! even if it’s the last place in the world
Response: Thank you for your comment! We are sorry that our store has not met your expectations. Please email us at DE_Marketing@riafinancial.com to help us improve. Kind regards!

Avantika J: A staff member asked me to give them 5 stars review or they won’t give exchange the money. Stay away from these people!! They take advantage of you.
Response: Hello! We are sorry to hear your experience with us has not been the best. Please email us at DE_Marketing@riafinancial.com, so we can study your case in detail and prevent this from happening in the future. Regards!

5. Exchange AG Deutschland

LEAVE AN OPINION
53 reviews
Exchange AG Deutschland
Location
4.6
Free Customer
4.6
Rates/Prices
4.7
Services
4.6
Professionalism
4.6

Address: Skalitzer Str. 136, 10999 Berlin, Germany

Schedule: Open ⋅ Closes 6 PM

Telephone: +49 30 61507960

Business type: Currency exchange service



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Exchange AG Deutschland: what do users think?


Vi Cao: Good friendly service, exchange rate reliable. Glad I didn’t exchange Australian cash at Amsterdam airport got myself 40 extra euro by doing it here
Response: Thank you for taking the time to write these kind and complimenting words. We are pleased to hear that we were able to convince you with our service and our range of change. We look forward to welcoming you back to Berlin next time. We wish you a good start into the week. Kind regards Your EXCHANGE team -------------------------------------------------- -------------------------------------------------- -------------------------------------------------- ---------------- Thank you for taking the time to write these kind words. We are very happy that we were able to convince you with our service and our range of change. We look forward to welcoming you back to Berlin next time. We wish you a good start into the week. Best regards, Your EXCHANGE team

Vega Translingual: Nice service but low exchange rate for dollars. I saw on the web it was 1,02 and I paid 1,08 plus 4₡ commission.
Response: Thank you for taking the time to rate us. We would like to go into more detail about the exchange rate for currencies: The exchange rate, which the EXCHANGE and other exchange offices use as a basis, sometimes changes several times a day due to the stock market. There may be slight deviations. The exchange fee does not apply to exchange amounts of EUR 200 or more. We are always happy about customers who want to change their money with us and would like to give you a "warm welcome" at any time in one of our more than 20 branches throughout Germany. Kind regards Your EXCHANGE team

Ric Abh: Nice and friendly, good rates . They did wipe the fees for me because I changed 500 aud
Response: Many thanks for the positive rating! We are pleased that we convinced you with our service and price. Kind regards Your EXCHANGE team -------------------------------------------------- ------------------------------------------------------ Many thanks for the positive rating! We're very happy that we convinced you with our service and price. Kind regards, Your team of the EXCHANGE AG

Onur Varol: Really friendly service and good commission rates.
Response: Dear Onur, thank you very much for your friendly review . We are very pleased that you are satisfied with our rates and our services. It would be our pleasure to welcome you soon again. With kind regards, Exchange AG

Andrew Eisenmann: It was such a pleasant experience. Rate was the nest I have seen in Germany, Luxembourg or Netherlands and the young lady with a most perfect smile, Yanei, made me smile right back! Just exchange your $$$ here folks! THANKS, AG!
Response: Dear Mr. Eisenmann, thank you for your great review and recommendation. We wish you a nice day and we hope we`ll see you again soon. Best regards, EXCHANGE AG

Vincent Barbes: Best exchange in the city, the guy was super sweet and even gave us candies 😳
Response: Dear Mr. Barbes, thank you very much for the positive rating! Visit us soon again. 😊 Kind regards Your EXCHANGE team -------------------------------------------------- -------------------------------------------------- --------- Dear Mr Barbes, many thanks for the great rating! Visit us again soon. 😊 Best regards, Your EXCHANGE team

Dinz Ramz: Very friendly and best rates in town
Response: Many Thanks. Visit us soon again! Your Exchange AG Deutschland

Tendai Gukutikwa: Very professional personnel at this branch! I went there today and was served by a smiling Turkish (most probably) guy who was so friendly, I was changing my euros into USD as I need to travel tomorrow and had no problems at all like others were saying on their reviews, they do not discriminate and I would totally recommend it to friends😊
Response: Dear Tendai Gukutikwa Thank you very much indeed for taking the time to share your experiences with us and to review your currency exchange at our branch 136 Skalitzer Strasse, D-10999 Berlin, Germany. We are grateful that you liked the service provided in our house and we will surely pass on the feedback to our staff! It would be a great pleasure to welcome you soon again. We remain with kind regards, your Exchange AG Deutschland

Jon Hicks: Best rate I could find in city. I changed 6500 Czech in to euro which gave me 232 euro google rate was 249 euro. People moaning about the $4 fee why don’t you use a no commission one where they hide it in worse exchange rate.
Response: Dear Mr Hicks, thank you for your good rating! It would be our pleasure to welcome you again soon. With kind regards, your Exchange AG

D. Bernevek: Changed USD to Euro here. Rate was fairly good, but they charge 4 euro service charge. I give 4 stars only because service fee is too high, but guy told me upfront about service fee, which many other currency exchanges dont tell you.

6. Ria Money Transfer & Currency Exchange

LEAVE AN OPINION
114 reviews
Ria Money Transfer & Currency Exchange
Location
4.1
Free Customer
4
Rates/Prices
4
Services
4
Professionalism
4

Address: Karl-Marx-Straße 87, 12043 Berlin, Germany

Schedule: Open ⋅ Closes 8:30 PM

Telephone: +49 30 68085585

Business type: Currency exchange service



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Ria Money Transfer & Currency Exchange: what do users think?


Riham Alkousaa: VERY EXPENSIVE, there are many cheaper exchange services that will give more value for your money than this. I lost 30 euros in comparison with another exchange service in Kreuzberg. AVOID THIS PLACE
Response: Hello! We are sorry to hear your experience with us has not been the best. Please email us at DE_Marketing@riafinancial.com, so we can study your case in detail and prevent this from happening in the future. Regards!

Randeep Singh: staff of this office is nice and cooperative with every customer. sent money on correct currency rate .
Response: Thank you for taking a few minutes to leave us your comment! Ria Money Transfer wishes you a good day!

D. Bernevek: Scam. After asking to change 100 usd to euro, guy told me that rate is 1.35 and I'll get 74 euro. then girl came to help him :) looked into the screen and said Yes this is the rate from the Internet. Checking EURO/USD that afternoon was 1.13 Avoid this location.

xzw kqb: really bad exchange rate. if you need to exchange money go in Kottbusser tor, next to Rewe. They gave me on the same day 50 euro more in a total of 1000$.

Jason Chapman: Very nice people Uria , rate was within 5% of actual commercial rate, highly recommend !
Response: Thank you for taking a few minutes to leave us your comment! Ria Money Transfer wishes you a good day!

Muhammad Raza ul haque Syed: Excellent people. Very helpful
Response: Thanks for leaving us a comment. We love hearing you had a positive experience at our branch. Kind regards!

dEFT07Itd: Doesn't seem fair indeed

Guram Gubeladze: Best service!
Response: Thank you for leaving us a comment. We are pleased to hear that you had a positive experience in our office. Kind regards!

MV NV: Very bad exchange rate

Bilal Eido: Best service
Response: Thank you for leaving us a comment. We are pleased to hear that you had a positive experience in our office. Kind regards!

7. ReiseBank AG

LEAVE AN OPINION
68 reviews
ReiseBank AG
Location
3.5
Free Customer
3.5
Rates/Prices
3.6
Services
3.5
Professionalism
3.5

Address: Hauptbahnhof, Europaplatz 1, 10557 Berlin, Germany

Schedule: Open ⋅ Closes 8 PM

Telephone: +49 30 20453761

Business type: Currency exchange service



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ReiseBank AG: what do users think?


Sarah Sutherland: Got screwed on the exchange rate 😕 €4 currency conversion fee??
Response: Dear Sarah Sutherland, before making your decision you can review all our exchange rates and fees. The List of Fees is on display in each branch, the current exchange rate can be obtained from our quotation board. Could it be possible that you mistook the non-cash exchange rate for the rate of exchange for notes and coins? Exchange rates for foreign banknotes obtained at the counter by nature differ significantly from the non-cash exchange rates for international currencies. Complex logistics, secure storage of assets, rental fees for premises at heavily frequented locations and not least our employees receive union wages, these factors are all included in to the calculation of exchange rates for foreign banknotes obtained at the counter. Kind regards, Reisebank

Salmanio S: Positive: Professionalism, Quality, Responsiveness, ValueVery good and helpful people. They assisted me with my university fees very smoothly. They speak English and very polite. Highly recommended for your business.
Response: Dear Salman Siddiqui, thank you for taking the time to share your experiences with us. We are glad you liked the service provided in our Berlin branch. It would be our pleasure to welcome you again soon. Kind regards, Reisebank

Romeo Hermann (Mr. Wunderbar): I am giving this place one star coz they gave me the change I needed. Pros: they can make a change on large bills like 500 € and 200 €. You can change your dollars to Euros and so on. Cons: commission is high. They charge you for breaking large bills too. The kicker: Poor poor poor attitude staff specially one female employee. It’s better to have robots work there than that lady working there. I have never seen someone with that much poor attitude. I am surprised she has a job. I raised the concern with another coworker but he was more understanding of her poor attitude. Be forewarned: Avoid this location at all cost unless you have no option. Zero star is warranted honestly and that is saying from someone who comes from the customer service industry in the United States.
Response: Dear Mr. Hermann, thanks for your honest opinion. Our exchange rates include a variety of services e. g. a wide range of currencies and a high service level at Germany's travelling hot spots. We work beyond average bank opening hours including weekends and we are committed to German law and regulations concerning the safety of our staff and our values. We are sorry to hear that you were not satisfied with the service level in our branch. As we want to improve we would be happy to receive a short statement from you to kundenservice(at)reisebank.de. Thank you! Best regards ReiseBank

Jurgen Van Der Haegen: I really don't understand what all the negativity is about. I have been there countless times to send and receive money, and recently even got one of their Mastercards. In my opinion they provide really good service and are very friendly and helpful. Maybe it's the negativity from within certain customers that bounces back off the window... just a thought. 😀
Response: Dear customer, Thank you for the positive feedback. We are glad you liked the service provided in our branch in Berlin. It would be our pleasure to welcome you again soon.

Janek T: Please avoid visiting ReiseBank in Germany! This currency exchange charges unexpected commissions taking advantage of travelers unfamiliar with the new environment. In my case the exchange price was 10% higher compared to the one displayed at the entrance (which was already ~20% over the regular rate set by the markets worldwide). Visiting this place has been a lesson I will not forget making sure to exchange currencies way in advance.
Response: Dear customer, the display at the shopfront shows the current currency exchange rates (selling and buying) for banknotes in this specific branch. They are based on foreign exchange rates for deposit currency but due to high infrastructural costs they can’t be identical. Our exchange fee is staggered and makes 10 Euros at the maximum. This fee is displayed clearly in every branch. By the way, it includes the free of charge return of unspent bills purchased at ReiseBank within 60 days considering the current ReiseBank buying rate.

Bashkim Ukshini: I don't even understand how these fees are legal in Germany.
Response: Dear Bashkim Ukshini, Thank you for your review. In our branch offices we offer a extended range of services related to secure travel money: up to 100 currencies in many denominations are in stock, even beyond average bank opening hours including weekends. So you may exchange exotic currencies "simply passing by" and without pre-ordering. Another extra is the personal contact with our cash experts, who have many good tips on the right travel money at their fingertips. If you don´t need these additional services and are able to order in advance, simply use our online shop. This includes convenient delivery to your home. Kind regards, Reisebank

azar amirov: Critical: Value100$ is 72 euro here. While it should be around 86
Response: Dear aazar amirov, thank you for your review. In our branch offices we offer a extended range of services related to secure travel money: up to 100 currencies in many denominations are in stock, even beyond average bank opening hours including weekends. So you may exchange even exotic currencies "simply passing by" and without pre-ordering. Could it be possible that you mistook the non-cash exchange rate for the rate of exchange for notes and coins? Exchange rates for foreign banknotes obtained at the counter by nature differ significantly from the non-cash exchange rates for international currencies. Complex logistics, secure storage of assets, rental fees for premises at heavily frequented locations and not least our employees receive union wages, these factors are all included in to the calculation of exchange rates for foreign banknotes obtained at the counter. Kind regards, Reisebank

Terence Murphy: Because one would have thought that the capital of one of the biggest economies on the planet would have st least 1 bank and maybe an ATM....;)

A Smith: Efficient and helpful! Danke!
Response: Dear A Smith, Thank you for your positive review. We are very pleased that you are satisfied with our services. Until next time! Kind regards ReiseBank

Stefan Jugović: Does Not Work!

8. Travel Bank, AG

LEAVE AN OPINION
49 reviews
Travel Bank, AG
Location
2.5
Free Customer
2.6
Rates/Prices
2.5
Services
2.5
Professionalism
2.5

Address: Bahnhof, Friedrichstraße 141-142, 10117 Berlin, Germany

Schedule: Open ⋅ Closes 6 PM

Telephone: +49 30 20455096

Business type: Currency exchange service



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Travel Bank, AG: what do users think?


Emin Mastizada: Worst exchange rate possible, website rate has nothing to do with physical location. Some banks will exchange with much better rate (including their commissions) and you don’t have to open account there.
Response: Dear Emin Mastizada, in our branch offices we offer an extended range of services related to secure travel money: up to 100 currencies in many denominations are in stock, even beyond average bank opening hours including weekends. So you may exchange exotic currencies "simply passing by" and without pre-ordering. Another extra is the personal contact with our foreign money experts, who have many good tips on the right travel money at their fingertips. These are just some of the reasons why our on-site exchange rates are calculated differently to those of the online shop. Kind regards, Reisebank

Ek Ek: Worst Price Ever - They charge €10 for you to exchange money. Their exchange rate is 16% lower than Google. Better to just withdraw money from ATM instead of changing money here.
Response: Dear Ek Ek, before making your decision you can review all our exchange rates and fees. The List of Fees is on display in each branch, the current exchange rate can be obtained from our quotation board. Could it be possible that you mistook the non-cash exchange rate (as displayed on Google) for the rate of exchange for notes and coins? Exchange rates for foreign banknotes obtained at the counter by nature differ significantly from the non-cash exchange rates for international currencies. Complex logistics, secure storage of assets, rental fees for premises at heavily frequented locations and not least our employees receive union wages, these factors are all included in to the calculation of exchange rates for foreign banknotes obtained at the counter. Kind regards, Reisebank

MarX X: For the convenience of quick access to foreign currency the exchange and service fee are fine. 👍
Response: Dear MarX X, thank you for taking the time to share your experiences with us. We are glad you liked the service provided in our Berlin Friedrichstraße branch. It would be our pleasure to welcome you again soon. Kind regards, Reisebank

Rodolfo Sabino (nolcip): Very unfavorable exchange rates. Don't go there. It is a scam
Response: Dear Rodolfo Sabino (nolcip), before making your decision you can review all our exchange rates and fees. The List of Fees is on display in each branch, the current exchange rate can be obtained from our quotation board. In our branch offices we offer a extended range of services related to secure travel money: up to 100 currencies in many denominations are in stock, even beyond average bank opening hours including weekends. So you may exchange exotic currencies "simply passing by" and without pre-ordering. Another extra is the personal contact with our cash experts, who have many good tips on the right travel money at their fingertips. If you don´t need these additional services and are able to order in advance, simply use our online shop. This includes convenient delivery to your home. Kind regards, Reisebank

Atakan Sen: Very helpful and extremely kind staff. I went there with my western union problem and they (all the gentlemen's who are working there) helped me with their all kindles. Moreover they have very good level of English if you are a beginner at German as I am...

John Marshok: Has a history of rejecting valid WU transfers unnecessarily. They made and make no effort to validate transaction with WU when another Reisebank branch did so successfully and paid. Known issues as stated by WU customer service representatives. Not dependable when paying WU transfers. RB blames WU or the customer, WU blames RB. Not hassle free!!! I would only attempt to use again as a last resort.
Response: Dear John Marshok, We are sorry for the inconvenience concerning your last WU transaction. As we are bound to German rules and regulations regarding money transfer we are not allowed to accept certain discrepancies relating to the receiver’s name or the recipient country. In these cases the sender has to withdraw the transaction and start a new one with the correct details. Our Berlin branches will be happy to give you further information.

Gaëtan du Peloux: Not a good rate for Hungarian forint.
Response: Dear Gaëtan du Peloux, Thank you for your review. In our branch offices we offer a extended range of services related to secure travel money: up to 100 currencies in many denominations are in stock, even beyond average bank opening hours including weekends. So you may exchange exotic currencies "simply passing by" and without pre-ordering. Another extra is the personal contact with our foreign money experts, who have many good tips on the right travel money at their fingertips. If you don´t need these additional services and are able to order in advance, simply use our online shop. This includes convenient delivery to your home. Kind regards, Reisebank

Chris Dominic: Can someone do transfer direct to another Bank account with his debit cards instead of taking cash
Response: Dear Chris Dominic, we do not offer this service regarding another bank account. Instead we offer money transfer with Western Union or cash deposits to an ING DIBA banking account. Kind regards Reisebank

Ferry Vermeulen: No Western Union (anymore). But they gave me a note with the 4 western union locations that are left in berlin: potsdamer str. 138, badstr. 44, hermannstr. 58 and kantstr. 105a

Juha “Riussi” Ristolainen: I received really good service here to a specific enquiry I had that was difficult to handle. These guys handled it with a friendly and proactive attitude.
Response: Dear Juha Ristolainen, Thank you for taking the time to share your experiences with us. We are glad you liked the service provided in our branch in Berlin Friedrichstraße. It would be our pleasure to welcome you again soon.

9. Ria Money Transfer & Currency Exchange

LEAVE AN OPINION
67 reviews
Ria Money Transfer & Currency Exchange
Location
3.7
Free Customer
3.8
Rates/Prices
3.7
Services
3.7
Professionalism
3.7

Address: Friedrichstraße 206, Zimmerstraße 19a, 10117 Berlin, Germany

Schedule: Open ⋅ Closes 8 PM

Telephone: +49 30 25292236

Business type: Currency exchange service



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Ria Money Transfer & Currency Exchange: what do users think?


LV Office: I was visiting and needed to exchange $500US dollars to Euros and slid the money to her. I asked the rate. She wanted to give me 419 Euros back?!! What!!! $80 charge!!! Omg! I did not take any money and asked for my $500 back. She Said no.
Response: First of all, we want to thank you for your comment. We are sorry to hear your experience with our currency exchange service has not been the best. Please email us at DE_Marketing@riafinancial.com, so we can study your case in detail and prevent this from happening in the future. Thank you!

Wojtek Mrówka: Terrible exchange rate, do not go there. Over 15% loss.
Response: First of all, we want to thank you for your comment. We are sorry to hear your experience with our currency exchange service has not been the best. Please email us at DE_Marketing@riafinancial.com, so we can study your case in detail and prevent this from happening in the future. Thank you!

Ana Bounegru: The best exchange rate and no commission 🤩🤩
Response: Thank you for taking the time to leave us a comment. We wish you a good day!

Bank of Werner: They charged a 1,15 exchange rate despite the currency exchange rate being 1,01. + I had to wait 5 minutes until the lady finished smoking her cigarette.
Response: First of all, we want to thank you for your comment. We are sorry to hear your experience with our currency exchange service has not been the best. Please email us at DE_Marketing@riafinancial.com, so we can study your case in detail and prevent this from happening in the future. Thank you!

Enrique Rodrigues: Kateryna was absolutely wonderful. She was very kind and intelligent and went out of her way to help me. Kris was an absolute pleasure to work with and very timely. Highly recommend! Thank you!!
Response: Thanks for leaving us a comment. We love hearing you had a positive experience at our branch. Kind regards!

Louis Mak: Super bad exchange rate towards pounds, strongly suggest not use it !
Response: First of all, we want to thank you for your comment. We are sorry to hear your experience with our currency exchange service has not been the best. Please email us at DE_Marketing@riafinancial.com, so we can study your case in detail and prevent this from happening in the future. Thank you!

Gabi Enaki: Super service, exchange rate it's the best in City!!!
Response: Thank you for taking a few minutes to leave us your comment! Ria Money Transfer wishes you a good day!

Veronica Seah: Friendly and helpful customer service.Unlike some others would gave a ignorance look or remark.This is recommended.

Jose Consuegra (MIA_TV): Friendly staff, quick service and good exchange rate

Bayar: They're the best one in the hole germany trusted and fantastic service

10. Ucambio Exchange & Money Transfer GmbH

LEAVE AN OPINION
107 reviews
Ucambio Exchange & Money Transfer GmbH
Location
3.7
Free Customer
3.6
Rates/Prices
3.6
Services
3.6
Professionalism
3.6

Address: Badstraße 44, 13357 Berlin, Germany

Schedule: Open ⋅ Closes 7 PM

Telephone: +49 3344 3355

Business type: Currency exchange service



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Ucambio Exchange & Money Transfer GmbH: what do users think?


adina a: Great experience overall. Friendly and patiente staff. 👌🌈

Kasem Hato: Wrong opening hours! 😑

simeone adrian: Very friendly people and very good service. Congratulations!!!

Dimitrije Zdravic: Saturday 15:25 and it doesn’t work. On google maps “Still open” till 17:00Don’t waste your time and go there after 15:00. They don’t deserve half of a star.

Lars Gross: Good and friendly service

Ryan Sheil: The loveliest woman helped me
Response: Dear Ryan, thank´s a lot for your Feedback. We are happy to forward it to our employees in Berlin. All the best, Ucambio Germany

Neola Soles: They aren't open til 19.00 as they are stating, and on top of this I arrived at 17.56 and they wouldn't let me in

zakaria ammar: To go to the headquarters it is better than the contractors,do not Transfer your money from the contractors,they steal you.

ambra stucchi: The office changed the opening timing but didn’t put an advice online.

Katja Rae: Open Monday through Friday 9:00-16:30Saturday 10:00-17:00

11. Exchange AG Deutschland

LEAVE AN OPINION
17 reviews
Exchange AG Deutschland
Location
4.3
Free Customer
4.3
Rates/Prices
4.4
Services
4.3
Professionalism
4.3

Address: Bayreuther Str. 37, 10787 Berlin, Germany

Schedule: Open ⋅ Closes 6 PM

Telephone: +49 30 21476292

Business type: Currency exchange service



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Exchange AG Deutschland: what do users think?


Big Brad: Transaction was quick and they didn’t require a passport.Global exchange for $120 USD was 103€. They gave me 95€. 4€ processing fee included. Never really found a great place to exchange USD cash for euros in Germany.
Response: Dear customer, thank you for your good rating! With kind regards, Exchange AG

Itsuki Fujii: They are very friendly and good. The rates are shown on the board outside.
Response: Dear Mr Fujii, Thank you very much for your nice lines. We are pleased that you are highlighting the friendliness of our staff. We are constantly working to provide the best possible foreign exchange rates to our customers. Transparency is a key value to us, so our foreign exchange rates are displayed on the board outside. Yours sincerely, Exchange AG

Bill Lin: Bad exchange rate, minimum 4€ fee

Hendrik Hand: Very low exchange rate because try your luck somewhere else
Response: Dear Mr Hand, sorry that you gave us a 1 star rating. We would like to go into more detail about the exchange rate: Our exchange rate, on which EXCHANGE and other exchange offices are based, sometimes changes several times a day due to the stock market and is determined by the international exchange rate. Kind regards Your EXCHANGE team

Jenna J: If you need money exchange, you can do it here! The fee is only 4 euros and it is an English speaking place.
Response: Dear Jenna, thank you very much for your great feedback! We are very pleased that we were able to convince you with our service and money exchange business. Kind regards Your EXCHANGE team -------------------------------------------------- -------------------------------------------------- -------------------------------------------------- ------------ Dear Jenna, Thank you for your great review! We are very glad that we could convince you with our service & money exchange business. Best regards, your Exchange Team

Roman Garde: The best choice The best advice I am very grateful
Response: Dear Mr Guard, Thank you very much for your positive feedback. We are pleased to have convinced you as a customer. Your Exchange AG Germany team

Dan Ursu: Great team ! Very warm welcome, also very nice, friendly and helpful ... very happy to recommend! 😘😘😘😘 especially Mrs. Shala and Mrs. Sidoroff, very nice and friendly and pretty !!!!!
Response: Dear Mr. Ursu, thank you for your visit and we will be happy to pass on your extremely kind words. Many greetings Exchange AG

Flo Asu: Fr Shala was very kind and generous Great store Can only recommend
Response: Dear Flo Asu, Thank you for your nice review. We are particularly pleased that you mention the friendliness of our colleague and are happy to pass on your praise. Many greetings, Your Exchange AG

Aysun Kilicaslan: Super good advice, the employees are very nice, helpful and take the necessary time for the advice.
Response: Dear Ms. Kilicaslan, Thank you for your recent visit and for taking the time to give us your feedback on your stay. We are very pleased that you enjoyed your stay with us so much. We will gladly pass on your compliments to our employees. It would be our pleasure to welcome you again soon. Your Exchange AG Dear Ms Kilicaslan, We sincerely thank you for your recent visit and the time you have taken to share your feedback on your stay. We are very pleased that you liked it so much. We would like to pass on your praise to our employees. It would be our pleasure to welcome you soon, Your Exchange AG

José Filzen: Great jewelry, great advice and correct prices. Always happy
Response: -- Dear Mr. Filzen, Thank you very much for this beautiful contribution. We are very pleased that you enjoyed your stay with us so much. We are happy to pass on your compliments to our employees. Until next time! Your Exchange AG

12. Exchange AG Deutschland

LEAVE AN OPINION
44 reviews
Exchange AG Deutschland
Location
4.2
Free Customer
4.1
Rates/Prices
4.1
Services
4.1
Professionalism
4.1

Address: Joachimsthaler Str. 5-6, 10623 Berlin, Germany

Schedule: Open ⋅ Closes 6 PM

Telephone: +49 30 88033970

Business type: Currency exchange service



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Exchange AG Deutschland: what do users think?


Krzysztof Klimaszewski: As an International customer I was eventually pleased with the Service. Communication per e-mail was difficult, but on the phone was good. The Service at the counter was smooth. I esspecially appreciate very competitive prices and long working hours. Thank you.
Response: Dear Mr. Klimaszewski, as we have learned, the contact to our branch is now established. We hope that all questions could be answered to your satisfaction and we would be delighted if you would personally give us the opportunity to convince you of our service. With regards, your Exchange AG

Andres Schreiber: Good exchange rate, and if you exchange 200 eu there is no fee. Excellent service with excrllent english.
Response: Thank you for your great review. We would be happy if you visit us again soon. Your Exchange AG Deutschland

Babak N: Exchange rate is not good, but have a kind staff.

Valentina Almarza Cruz: Really nice people and fast service
Response: Dear Valentina Almarza Cruz, thank you very much for your rating. We are very pleased that you are satisfied with our rates and our services. It would be our pleasure to welcome you again soon. With kind regards, your Exchange AG

The Dude: Currency exchanges available here.
Response: Dear Mr. Marotzke, Thank you very much for your review. Kind regards, Your Exchange AG

Dieter Hesse: Friendly, competent and trustworthy. Can recommend this branch at any time, especially your supervisor, Ms. Marion Schmidt.
Response: Dear Mr Hesse, Thank you for your 5-star rating! We are very pleased that we have met your expectations 100% and are very proud to have won you as a customer. We are happy to pass on your praise for Ms. Schmidt! And we say: See you next time! Kind regards Your EXCHANGE team

nikola paganini: Last week I was treated very unfriendly by the employee Ms. Schulze in the Joachimsthaler Str. 5-6 branch in Berlin-Charlottenburg. It cannot be in the interest of the company that other customers are served in this crude way. She shows no interest in winning or keeping customers. This lady is not suitable as a manager! In any case, I no longer want to continue shopping in the above-mentioned branch.
Response: After consulting our branch on Joachimsthaler Straße, we are currently unable to understand how this 1-star rating came about. We cannot understand the exact situation in your review. For this reason we would appreciate your help. Contact us at beschwerde@exchange-ag.de and tell us how the rating came about. In addition, providing information - such as when you were in the store and what you wanted to sell or buy - can help us discuss the process with our store and colleague. We are always striving to improve our service and would like to hear more from you. Kind regards Your EXCHANGE team

Kai Gutschke: Rude, chain for sale, you can't see the scales and was told the wrong alloy, knowing what I had I asked again, oh how weird the alloy was corrected. The purchase price deviated from the current daily price by up to €4. Not recommendable
Response: Dear Mr. Gutschke, sorry that you gave us a 1 star rating. We would like to take this opportunity to go into more detail on the points you have listed: When we receive a piece of jewelery from a customer for purchase evaluation, it is always weighed on our calibrated precision scales. In the first step, the alloy is read from the hallmark of the piece of jewellery. However, it can happen that the hallmark is difficult to read or is even missing, or that the piece of jewelery is hallmarked incorrectly. Nevertheless, we can reassure you in this case: as soon as a purchase becomes concrete in consultation with customers, our trained employees will use an acid test to determine the alloy in question without a doubt, even if the hallmark is illegible or missing. When submitting an offer to our customers, the alloy that was ultimately determined is always priced. However, we only carry out the acid test if our customers have a concrete intention to sell, as a small part of the material is removed for the test. We also don't hide our precision scales. The scales must be centrally accessible for all employees and must not be moved. Our scales are regularly checked in accordance with the legal regulations, calibrated by the official bodies and then certified. If you still want to sell your piece of jewelry, we would be happy to welcome you again! Kind regards Your EXCHANGE team

Michael Postzich: Was today in the schlossstraße, branch of this company. I have a piece of jewelry for sale. At first it was not recognized that the gemstones were brilliants. And then that was called . Of the five purely brilliant ones, we only rate the outer ones. I have never experienced anything so professional
Response: Dear Mr. Postzich, We are very sorry that you had such a negative memory of your visit at the time of your review - when we said goodbye to our shop, we didn't have the impression of letting you go angrily, despite the purchase not being made. After consultation with the colleagues on site, your ring set with smaller diamonds was cleaned after our diamond testing devices were unable to provide a clear result during the first test. After cleaning, the authenticity could be confirmed, these stones arranged on the outside were also included in the evaluation of your piece of jewellery. Unfortunately, the stones in the middle of your ring could not be included in the purchase evaluation due to their yellow color - these stones unfortunately have no value due to their quality in terms of inclusions, cut and coloration. That was explained to you by your colleagues. Nevertheless, we wish you every success in selling your ring! Kind regards, Your Exchange AG

Andreas Lemke: Super nice shop and the staff is super friendly! And the customer area is air-conditioned ❤️ 🏼
Response: Dear Mr. Lemke, Many thanks for the positive feedback that we are happy to pass on to our Exchange branch on Joachimsthaler Straße in Berlin! We are looking forward to your next visit. Kind regards Your EXCHANGE team

13. Euro Change Wechselstuben AG

LEAVE AN OPINION
27 reviews
Euro Change Wechselstuben AG
Location
3.2
Free Customer
3.3
Rates/Prices
3.2
Services
3.2
Professionalism
3.2

Address: Friedrichstraße 80, 10117 Berlin, Germany

Schedule: Open ⋅ Closes 7 PM

Telephone: +49 30 2043735

Business type: Currency exchange service



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Euro Change Wechselstuben AG: what do users think?


Janice Chiong: It's about the Customer Service not about the Currency Rate. That time was quite early from their opening time when I asked a staff about foreign exchange rate in 2 diff. Countries. He seems bothered and sigh, shaking his head just for 2 questions. It was even less than 5 minutes of his time and I'm the only customer. The Currency exchange was not even that great compare to others nearby that area. Never will i come back .

Aleksandr Nikiforov: Fare rate usd/eur change. No additional fees. Recommended!

Aija Rae: Friendly service experience, received 433€ from 400£, which is much better than the airport EXrate. The worker spoke Deutsch with me, and was patient, even tho I could have been served in English if I wanted.👍🏾

Karla Melissa: Exchange rate is not bad but they charge an incredibly large commission. It was €18 what I was getting but after commission I got €14. Try to go somewhere else

kelly Menefrany: Positive: ValueSuper friendly staff and even I was bit sleep and slowly thinking the Dr was very kind and patient with me... totally recommend!!!

Gonzalo Laveaga: Mohamed gave me a really good and competitive rate and a chocolate :) I would recommend this

Thomas Sch.: Very good exchange rate for US dollars.

Peter Griffiths: Website lied about being open on Saturdays.

Victor Liu: Quick and efficient service

Eglė Duleckytė: Very rude staff.

14. Euro Change Wechselstuben AG

LEAVE AN OPINION
62 reviews
Euro Change Wechselstuben AG
Location
2.5
Free Customer
2.6
Rates/Prices
2.5
Services
2.5
Professionalism
2.5

Address: S-Bahnhof, Alexanderpl., 10178 Berlin, Germany

Schedule: Open ⋅ Closes 8 PM

Telephone: +49 30 2415097

Business type: Currency exchange service



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Euro Change Wechselstuben AG: what do users think?


Amelia M Djaja: The person I met seems to think chatting with colleague is his job, and talking to customer is interruption to that

Alex Feng: Just acceptable rate for AUD-> EUR. Guy didn’t budge, still much better rate than neighbouring RIA.

Mehmet TOPRAK: He is super rude and racist. Today I visited your place. I was holding my mask on my hand, I was just going to wear. I have a glasses I needed to take of it first. He told me that: wear your mask, I said okay and he said “Here is Germany” He is so racist. I am not from here obviously from my hair color etc. Even he doesn’t looks like German. I didn’t understand his problem (on the entrance left office wall side, he has no hair, looks like 35-40 years old). I will complain you to the government.

Ramona cara: Worse experience ever! The stuff is very rude, disrespectfull and tries to ripp you off.

Valentina DG: The man who helped me was incredible nice and patient!

Osman Vardar: Rude staff and they discriminate, never again

John _: No hello, no how are you today, for some reason the man helping me seemed almost annoyed I was there. I Handed him my money, he sighed loudly shaking his head dramatically like I had done something wrong. Perhaps someone should speak to the employees here and let them know that customers are what keeps them employed. If you dislike your job that much, I’m certain you could get a job in the fast food industry! I will not go back, from now on I’ll use my bank. Customer lost!

Federico Castro: Real good and fast, no problems

Internet Jerk: This place is a scam. Do not go there to exchange any money. Their exchange rates are a joke.

Frank G. S.: They don't change into greater Euro Notes.

15. Reisebank AG

LEAVE AN OPINION
40 reviews
Reisebank AG
Location
3.3
Free Customer
3.3
Rates/Prices
3.4
Services
3.3
Professionalism
3.3

Address: Altstädter Ring 1, 13597 Berlin, Germany

Schedule: Open ⋅ Closes 6 PM

Telephone: +49 30 33604607

Business type: Currency exchange service



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richard mitchell: Positive: Professionalism, Quality, ResponsivenessI have been using this branch for almost 3 years. The customer service is beyond outstanding. Always friendly and professional staff members. In a customer service desert like Germany this is more than refreshing.
Response: Dear Mr. Mitchell, thank you for taking the time to share your experiences with us. We are glad you liked the service provided in our branch in Berlin. It would be our pleasure to welcome you again soon. Kind regards, ReiseBank

John Marshok: Rejected a valid WU Transfer, made no effort to validate transaction with WU when another branch did so successfully and paid. Attendant citing his personal risk. Known issues as stated by WU customer service. Will not return. Not dependable. Not hassle free. In reply to the response below, that claim is not true. Another branch honored the transaction. I contacted Western Union and they stated that there is a known issue and that there is a discrepancy between what their system shows and what Reisebank's system shows in the name fields. If the middle name is omitted to put the Suffix in place Reisebank claims there is no middle name. If the middle name is added and the suffix is added, Reisebank claims there is slashes in the name which does not match the passport which is ridiculous. Western Union maintains the fields are 100% correct. So you, the readers can be the judge. You can put money in WU, but you may not be able to get it out through Reisebank, them citing 1) banking laws as they perceive them, 2) individual attendant's job risk 3) blaming the customer for what the fields say, and blaming Western Union. What more proof do I need to go elsewhere? Really, RB. Fix your problems, or get out of the WU business. I am no longer an RB patron and the others should consider the same.
Response: Dear John Marshok, We are sorry for the inconvenience concerning your last WU transaction. As we are bound to German rules and regulations regarding money transfer we are not allowed to accept certain discrepancies relating to the receiver’s name or the recipient country. In these cases the sender has to withdraw the transaction and start a new one with the correct details. Our Berlin branches will be happy to give you further information.

T K: Actually pure rip-off. You get ripped off with a miserable rate when you buy foreign notes and again when you buy them back ($0.94)... ridiculous. Then another 10€ fee.... if the very nice lady at the counter had told me that I didn't have to pay this with the original purchase receipt, I would now have 10€ more in my pocket...since there are no alternatives, you can officially pull the money out of people's pockets here. There are also no purchase prices to be found anywhere... why? One star for the nice employee on site....
Response: Hello Andre W, You can view all our courses and fees before making your decision. We display them in accordance with the Price Information Ordinance: You can find the service fee on our price notice, the current daily exchange rate on the on-site exchange rate board. Could it be that you equated the so-called foreign exchange rate and our foreign exchange rate when comparing exchange rates? Because currency exchange rates (the prices for foreign banknotes that are charged at the counter) naturally deviate significantly from the exchange rates (accounting exchange rates between banks). Topic free return exchange: we are very sorry that this was not mentioned more clearly when purchasing. We apologize for this. Kind regards, your travel bank

Stephanie Höfers: The ladies and gentlemen there are very nice and helpful. They always try their best and understand when I have problems sending money.
Response: Hello, Stephanie Höfers, thank you for your positive review. We are very pleased that you are satisfied with our services. Until next time! Best regards, your travel bank

Dan Pohlenz: Many currencies in stock. Not very quickly, because there is only one employee and she takes some time to explain something. Keep the receipt because you can change your remaining money back after your holiday without a fee. Always count at the counter.

Austin Marcus: Very satisfied. Customer Service with Confidence.
Response: Hello Austin Marcus, Thank you for your positive review! We really appreciate you taking the time to write. Until next time! Kind regards, your travel bank

Zohar Ben Ami: Only 1 counter with one employee who needs 20-30 minutes for each transaction (even for easy money exchange). If you want to do something there before work, and there are 3 people, you should take 1-2 hours to complete
Response: Dear Mr Ben Ami, We are sorry that our service did not meet your expectations. For some payment transaction services, the regulatory requirements by the legislator in terms of money laundering and combating terrorism have been significantly increased - which consequently means longer service times. We apologize for this. Kind regards, Your ReiseBank

Alex Ciobanu: Long waiting times, more staff at peak times would be desirable.
Response: Hello, Alex Ciobanu, the Reisebank in Berlin Spandau is open beyond normal bank opening hours. Our multi-shift system is designed for the long opening hours and the number of colleagues is controlled over the course of the day according to the workload. Of course, in individual cases it can happen that even a second or third open counter is not sufficient to deal with customer demand in a timely manner during peak times. This often means longer service times. Nevertheless, we take your suggestion seriously and will forward it to the managers on site so that the deployment planning can be checked. Kind regards, your travel bank

Uwe Hiltmann TOP RANKING SOLUTIONS: I am very happy with this branch. Very nice employees, always in a good mood. And if the customer Marcin Trzmiel complains because a human error (miscounting) has occurred and he does not - as it can be clearly read at the cash register - count it on the spot ... well, it's always easier to find a scapegoat to find than to stand up for one's own mistake ... I keep going back there to change money and top up my credit card.

Th Gl: For me as an ING customer, this bank offers everything that I would imagine from a customer-oriented service: friendly and competent support for my concerns, fast processing and no fees for things that are taken for granted such as depositing cash into the ING account. Perfect, unreservedly recommended.
Response: Dear "ThGl", Thank you for your positive review. We are very pleased that you are satisfied with our services. Until next time! Best regards, Your ReiseBank