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1. E-Scooter Reparatur
Address: Prenzlauer Allee 172, 10409 Berlin, Germany
Schedule: Open ⋅ Closes 6 PM
Telephone: +49 30 47068371
Business type: Electric motor repair shop
Web page: http://www.escooter-reparatur.de/
Near E-Scooter Reparatur:
- a 0 meters away pedicure centers: SkyGarden
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E-Scooter Reparatur: what do users think?
Ali Emir Bostancı: The most disgusting place ever! As a student I feel like I got robbed by these people. 2 months ago I had to change my rear tire with this place and because they wanted me to come back, they did not recommend putting solid tires. I changed my tire for 90 euros. Thanks to 10€ discount as a student I was blessed. 2 days ago I got the same problem and I called them again to ask how much would it cost if I bring the solid tire by myself. They said 100€. There is a place in charlottenburg you could do it for 100€ without buying your own tire btw. I recommend that place. But the best is to put it on your own. It’s tiring but I feel much better that these kind of people did not get the money from a student again. Please stay away from this place. When I opened my scooter, I had a problem with engine that was solved by itself. It means they are also doing things wrong for you to stop by their place again. Param hakkım zehir zıkkım olsun!
Dampra Lampra: I don't understand people saying it's a good price?! They're waaayy too overpriced! Go somewhere else!
Response: It shouldn't be that easy to evaluate business, there are livelihoods behind it and then without comment. But Google makes it pretty easy for everyone, they can sit at home in their pajamas in front of the TV and rate the shops where they've never been, let alone shopped. Not everyone has to be happy with everyone or satisfied with the service! It's impossible to please everyone. Of course, everyone should be able to share their experiences, but not to damage the reputation of a business if it is too expensive for someone, you are not obliged to use the service. Thank you very much and you go and see where it fits better or is cheaper so it doesn't justify the person to rate the shop negatively. Doesn't pay so much attention to reviews, everyone should make their own experiences. (If you have to assume that 90% of the good reviews are bought)
Etienne Piganeau: I went there to get the brake of my Xiaomi 1S scooter repaired. The price was a little above 100€ so I asked if I could just buy the piece and repair myself. The attendant was most helpful. He sold me the spare part, and gave me a link to YouTube tutorials. He even said I could come back if I didn’t manage and he would do the mounting. I managed to repair my scooter myself. Thanks!
Response: Many Thanks
Berkay Aslaner: The best workshop in town. They have solved my problem within a day without any headaches. Personal was quite tender and service was delivered with happy faces. Thanks again.
Response: Many Thanks
Katra Mantra: Stay away from this place!!!
Response: It shouldn't be that easy to evaluate business, there are livelihoods behind it and then without comment. But Google makes it pretty easy for everyone, they can sit at home in their pajamas in front of the TV and rate the shops where they've never been, let alone shopped. Not everyone has to be happy with everyone or satisfied with the service! It's impossible to please everyone. Of course, everyone should be able to share their experiences, but not to damage the reputation of a business if it is too expensive for someone, you are not obliged to use the service. Thank you very much and you go and see where it fits better or is cheaper so it doesn't justify the person to rate the shop negatively. Doesn't pay so much attention to reviews, everyone should make their own experiences. (If you have to assume that 90% of the good reviews are bought)
Claudy M: Don't waste you time and money , I don't recomand .
Kandra Tschandpur: Never again!
Response: It shouldn't be that easy to evaluate business, there are livelihoods behind it and then without comment. But Google makes it pretty easy for everyone, they can sit at home in their pajamas in front of the TV and rate the shops where they've never been, let alone shopped. Not everyone has to be happy with everyone or satisfied with the service! It's impossible to please everyone. Of course, everyone should be able to share their experiences, but not to damage the reputation of a business if it is too expensive for someone, you are not obliged to use the service. Thank you very much and you go and see where it fits better or is cheaper so it doesn't justify the person to rate the shop negatively. Doesn't pay so much attention to reviews, everyone should make their own experiences. (If you have to assume that 90% of the good reviews are bought)
Michael Myers: Within 24 hours, 2 solid rubber tires were fitted to my Ninebot G30D! Very quickly and the price is reasonable! I am very satisfied. Great work. I can only recommend it
Response: Many Thanks
Sylvio Loos: Ordered a new tube for my E Scooter via Kaufland and unfortunately ended up with this company. The hose was delivered in an envelope, completely kinked. After installing the hose I drove about 30 m then it hissed and the air was out. So everything was removed again and found that the material above the valve is wafer-thin and since the air escapes, it just had to break. Sent the hose back and the answer came promptly that it was my fault and that I installed it improperly. Unfortunately I was expecting this answer. Stay away from this store. They buy cheap rubbish and then take money out of people's pockets. At a price of EUR 22 plus shipping, I simply expect more quality and, above all, proper packaging.
Volkan Özdemir: I had email contact in advance regarding my request. It was about my e-scooter. My emails were answered quickly. I was extremely satisfied with the service. Nice staff and fast processing. Many Thanks
Response: Thank you Mr Ozdemir
2. Scooterhelden Berlin GmbH & Co. KG
Address: Martin-Luther-Str. 88, 10825 Berlin, Germany
Schedule: Open ⋅ Closes 6:30 PM
Telephone: +49 30 23912658
Business type: Motor scooter dealer
Web page: https://scooterhelden.de/
Near Scooterhelden Berlin GmbH & Co. KG:
- a 72 meters away heater repair companies: Prima-air vehicle retrofit GmbH
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Scooterhelden Berlin GmbH & Co. KG: what do users think?
Akshay Tejeswi S V: From Test drive to After sales 🛵 - Test drive: I was given 2hrs to test ride which is good. But the seller told me that I was late for the appointment and told me to go drink something and come back later which I found it impolite as a customer. Maybe he could have said please take a seat and sent another colleague who was free. - Booking: I was not so happy with the overall approach but I still booked a electric moped because I need it. After some negotiation he offered 50% discount on accessories which was good. The other team members were friendly. - Delivery: I told I will come between certain time I came on time but he told I was still late 🤷🏾 which I felt bad. Somehow I wanted to finish the delivery process asap and run away from this shop. Finally I asked for an envelope for the documents received the person said why do you buy electric moped when you want an envelope and he gave me a plastic one instead of a people one. I should have asked him why do you sell electric scooters when you give plastic envelope or cover but I did not because I don't like to argue. - After sales: One accessory was not fitting my demands but they offered a replacement with another accessory which was good part from him. - Overall: I went to this shop based on YouTube video there it sounded nice but the company should improve communication skills in sales and customer service in terms of politeness and make opening hours maybe until 8pm so that customers don't have to hurry after work to get a scooter. That's why I have to give 3 stars ⭐⭐⭐ Servicing: I will make a new comment after my service
Response: Thanks for your review. :O)
Dakort Ypi: Sort of deceived that this is a repair shop too because it isnt. If you want to get anything fixed you have to wait weeks or months.
Response: Hello, we only offer in-house repairs and therefore cannot accept external orders. Greetings, Scooter Heroes Berlin
P Z: Top 10/10 service!
Allstar - eMobility: Top!
geylani bas: Right place for scooter s
Ana-Svenja Kiesewalter: super service
Response: Thank you very much for your feedback!
Dorian Hoxha: Super Quality
Matthias Ludwig: The boss just a hero so personable and such a great deal. The staff was super fast and very helpful. In very good hands as a customer.
Response: ⚡ We focus on the customer, that's part of our DNA...😁 Thank you for the kind and above all constructive words. Greetings, Scooter Heroes Berlin
Chris Tine: I was satisfied with the purchase process and have driven 135 km so far. The scooter runs well, hassle-free loading so far. Only the app is sometimes out of order. When it goes, the data is easy to read. Thank you again for the helmet issue and the trust in it.
Response: Thanks for the review. Greetings Scooter Heroes Berlin.
Chris U: I'm a little disappointed 🙁 On YouTube I received valuable tips for choosing an e scooter for me. I drove almost 600 km directly to the store, also because of YouTube. The first day with the brand new scooter was great. The second day, after the first store, wasn't that nice anymore. The acceleration felt slower right from the start and on a straight stretch I don't reach the 22 kilometers indicated on the speedometer so well, if at all. The battery voltage display swings heavily when switched on. I don't know that about lithium batteries. So back to the store. But there was just inventory and no one available. Unfortunately, I had to leave Berlin that day and therefore a comparison trip was not an option. The scooter has now covered 150 km and unfortunately it is no longer as lively as on the first day. Slight inclines, which were not a problem on the first day, are becoming more and more of a problem. The battery percentage display fluctuates from 100% to 80%, only to show 100% again after a few minutes and the distance traveled between 2 and 4 kilometers. Too bad. I see. One more thing. The shop is open on Saturday, but no one answers the phone. I think Frank is the name of the seller who doesn't like stress and acts accordingly. Addendum from July 2022... Late.. But better than never... 😉 Hello management. When I know that there is a lot to do on Saturday, you just have to organize yourself differently. Unfortunately, it is not enough to write that there is a lot to do, or I will change the information about it publicly, which you do not do. On the topic "We help uncomplicatedly" You had the chance to do that when I knocked on your door. Closing the shop completely for inventory confirms your deficit in the organizational process flow. And finally. Your feedback on reviews does you credit. However, a more individual text would be desirable, due to the review to be rated. If you read a lot, you can recognize the standard system of text modules... 😘 Greetings to your Chris from the bottom of the Lower Rhine... ❤️
Response: Addendum 7/19/22: Hello Chris, your review is a bit older, but we offered you our help quickly and easily. There is no copy paste here and certainly sometimes less is more. You probably know that the battery indicator depends on the voltage and that the range and performance of your battery depends on many factors, including the temperature. If you have any questions or problems, feel free to contact me directly. I don't just give good advice in my videos. Mail: m.hutfilz@scooterhelden.de VG - Marcel Hello Chris. We are very sorry that you are not satisfied with your vehicle. If you should have problems with your vehicle, you can contact our service at any time. We're always very busy on Saturdays and unfortunately that also means that we can't always answer the phone. But you can reach us by email at: werkstatt@scooterhelden.de and by phone at: 030-98447520. We will be happy to help you quickly and easily. Best regards, the management.
3. E-Scooter Berlin
Address: Angerweg 55a, 13158 Berlin, Germany
Schedule: Open ⋅ Closes 6 PM
Telephone: +49 30 25581162
Business type: Motor scooter dealer
Web page: https://www.escooterberlin.eu/
Near E-Scooter Berlin:
- a 471 meters away plasterboard companies: Fa. Uwe Voigt Fliesen & Naturstein Fachbetrieb
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E-Scooter Berlin: what do users think?
Steve Walker: Great service, went with a punctured tyre which they repaired the same day without a appointment one thing to remember it's located in a private house which can be confusing as their's no sign outside to indicate it's e-scooter
Response: Thank you very much. Have a great journey with your escooter.
Rudi Gerds: I'm very satisfied!! And I think it makes a great & lop him & his son for it (I had full rubber tire attachments on my Gd30d! I know it's a hell of a job! The price is totally ok and I'll be back anytime 👍👍 I can only recommend it!! People at flat foot go there or call beforehand he is really correct 👍 - (picture: new tire full of rubber)) 👍
Detlef Vogler: I picked up the e-scooter locally, the service was first class. Great seller. I still had a few questions afterwards, all of which were answered in a very friendly manner. This seller is highly recommended. First Class - Very very friendly
Nicole Bohm: I bought an Egret X, thought about it for a long time and do not regret the purchase decision at all! The advice was great and the service was perfect, everything was explained to me in detail and understandably and I was able to take out insurance right away to be on the safe side, which was very important to me (and especially to my husband). It's not only a lot of fun to drive it, you're also super flexible and fast on the road. Everything works without problems. Many thanks to the whole team. Gladly again 😉
Response: Thank you for the nice review and have fun and a safe trip.
Meucerlin: Very helpful. There were slight delivery problems on the part of DPD, but these were immediately followed up by E-Scooter Berlin. Always happy with E-Scooter Berlin.
Response: Thank you for the great review. Have fun with the new e-scooter.
Manfredpeterlorenz Weyers: I have found a very friendly and knowledgeable "helper in need". Although I bought my scooter in the online shop and found no help for my problem there, I was patiently and successfully looked after when registering my e-scooter. Many thanks from Krefeld
Wolfgang Tiedtke: When I asked for help with starting my e-scooter, Mr. Troschke helped me a lot to my satisfaction. Very competent and friendly answers. I can only recommend. 😉👍.
Response: Thank you for the positive review. We are very happy.☺️
McDamian Deutschland: I went there spontaneously yesterday (03/24/22). The seller promptly approached me, asked what he could do for me and just took an hour for me without having made an appointment with me beforehand. I felt very comfortable and definitely recommend this seller
Mallorcamavic: Highly recommended✅Thank you very much for the help🔧on my Egret Pro❤️🛴❤️Another THANK YOU🌻also for the tips & and the friendly advice/support👍🏻Keep up the good work🏆
Lea Rauscher: It was worth buying the e-scooter. You can get from one place to another comfortably, easily and quickly and have a lot of fun at the same time. In addition, the service was very nice and gave me good advice. I can recommend E-Scooter Berlin with a clear conscience.
4. Scooter-Berlin
Address: Pallasstraße 14, 10781 Berlin, Germany
Schedule: Open ⋅ Closes 5 PM
Business type: Auto repair shop
Near Scooter-Berlin:
- a 59 meters away cheap camping in: Trotzki Weiterbildungs Camp
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Scooter-Berlin: what do users think?
Hagen Jerzynski: Unfortunately, he didn't accept the order to repair my scooter because spare parts are said to be unavailable, but they didn't even want to diagnose a fault to see if a repair without spare parts would be possible
Ludvig Ulrich: Super very satisfied thank you
Thomas Latuske: Everything super easy!
Christian Spors: Service: Tires
Fabian Osmani: Services: Battery, Steering & suspension repairPositive: Professionalism, Punctuality, Quality, Value
5. GOVECS SCOOTER / GOVECS SERVICE Berlin
Address: Otto-Weidt-Platz 7/9, 10557 Berlin, Germany
Schedule: Open ⋅ Closes 6 PM
Telephone: +49 30 25765876
Business type: Motor scooter dealer
Near GOVECS SCOOTER / GOVECS SERVICE Berlin:
- a 90 meters away new year's eve cottages: REWE
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GOVECS SCOOTER / GOVECS SERVICE Berlin: what do users think?
Ivan Matveichuk: Extremely expensive, extremely incompetent, rude mechanics. They charged me 418 euro for the service which was never provided. And the original cost estimate was below 200 euro. They have never read manual for a front detailer but still had a nerve to say that it’s ok that half of gears don’t work after their service due to a cross chaining, when in manual it’s written that it should work. Even more, when I wanted to show them the manual they said “look at me when I talk to you”… right after throwing a chain from a cog on a carbon frame and spinning crank, which led to deep cuts on a carbon frame. Then they proceed to giving me imaginary dates like “the frame will be here in a week”, then in two weeks it’s “within 3 weeks”, then in 3 weeks there is no reply. And they can’t even tape a bar properly but still tried to charge me for additional 90 euro for it. Plus after that service brakes were still full of air and they told me that it’s ok. But after the second try they managed to remove air from the right brake when the left one is still loose. Whole summer is ruined due to this service and I still have no idea when I will get my bike. And all of this is “just” for 418 euro… and a ruined 38 euro bar tape.
Expat In Berlin: My brake cable popped out while I was driving so I ended at LiveCycle in emergency. I can highly recommend this place. Speaking English, good advice, excellent service and very cheap! The prices are displayed on the counter so you know in advance what you will pay. I was lucky they had in stock a brake that worked on my old vintage 80s bike and they fixed it directly. If you need to do a spring check-up, just book an appointment there. @ LiveCycle team: if you read this, thank you for saving my bike!
Response: Happy to help you Mia!!
Tanja Bogumil: Fast and reliable service! Fixed my racing bike in no time - perfect for people who do not have a bicycle shop in their neighborhood or cannot leave work to bring the bike to a store.
Response: Thanks for your awesome feedback Tanja! Looking forward to seeing you at a check-up next time! Cheers & Ride On, Bastian
Rafael Milani Medeiros: Authorized service for Canyon bicycles in Berlin. I had my bike Commuter 8.0 revised and fixed there and now the bike is back to factory settings, riding smoothly :-). Staff speak English and German and are very attentive to clients. Highly recommended.
Response: Dear Rafael, Thank you for your positive feedback. We are very pleased that our service staff were able to repair your Canyon bike to your complete satisfaction and that you can cruise safely through the streets of Berlin again. Have a good ride! We are looking forward to welcoming you back. Many greetings The GOVECS Team
Paul Suares: I booked a service for Friday, 12pm. It took me an hour to get the train there with my bike to find that your employee wasn't there to service my bike. The other employee, who was going to lunch and could not help me, took down my name and number and said he would look at the bike that day and call me back. He did not. I tried to call later on Friday and again on Saturday as well as emailing the employee who responded to my booking but no response. As a result I had to cancel my Foodora shift on Friday and then rent a bike for my shifts on Saturday and Sunday. This has cost me 100euro so far. This morning I was on the phone for 20 minutes but no one would answer. Absolutely terrible service. No service at all really. My bike is still there.
Charles Grant: On 5 August 2019 I took my bicycle to LiveCycle in Berlin for a flat rear tire. The reception was not very friendly, apparently they had more important things to do. As I was about to leave, they said if I didn't want to wait I could leave it and pick it up later. So I left it and returned about an hour before closing time. I was told the problem was a tiny hole in the inner tube and that the inner tube was replaced. I paid 19€, but the next morning the tire was flat again. When I returned to the shop the following day, they were still too busy to fix it, but they said I could leave it and requested my phone number, so I expected a phone call when it was ready. But I waited in vain for a call back and nobody answered their phone. When I returned next day, I was again told everything was fixed, but I was charged €39.90 for a new tire. There was no clear explanation of why I needed a new tire. The old tire was apparently unavailable for them to demonstrate what was wrong with it. Even though they had my phone number, nobody called to tell me that I needed a new tire. But the store employee proudly pointed out that he had cleaned my chain. In summary, a flat tire cost me €60 and took three days to fix. Stay away from this place.
Dhewen: They scratched my bike during an inspection. I specifically asked them to fix a badly installed tire and they didn’t do it, I had to remind them during pick up and then they quickly did it but incorrectly. After a second attempt they got it right
Response: Dear Alex, we are sorry to hear, that you are unhappy about the service we have provided. It's our goal to make sure every customer receives the best possible service. We'd love to learn a little bit more about what prompted your feedback. Therefore we would be happy if you send us a message to weiterradeln@live-cycle.de with your full name and the invoice number. Upon your reply we will investigate and come back to you. Thank you and best regards - Your LiveCycle Team
Ekin Öcalan: They provided a very nice service to my old bike. They have English-speaking staff members. 👌🏻
Bill Cutler: Yeah, it's not cheap - but considering you don't have to bring your bike to a shop, wait, come back another day to pick it up, it's well worth the money. And they have GREAT service - when I was unhappy with them once (which was partly my fault), they came again and fixed it for free 👌
Response: #boom! Thanks! Cheers & Ride On, Bastian from Team LiveCycle
Arne Wieding: My experience with LiveCycle fixing my broken down bike at work has been fantastic. Fast, competent and super friendly. Happy customer!
Response: Thanks so much for your review, Arne - we are certainly appreciating it ! Cheers & Ride On, Bastian from LiveCycle
6. SCROOSER
Address: Bouchéstraße 12, Halle 20, 12435 Berlin, Germany
Schedule: Open ⋅ Closes 6 PM
Telephone: +49 30 2218367900
Business type: Motor scooter dealer
Web page: https://www.scrooser.com/
Near SCROOSER:
- a 9 meters away fiscal agencies: Navarra.is GmbH
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SCROOSER: what do users think?
Lila Miller: Looks good, could use a few more features like cruise control, cup holder, usb port to charge cell phone, and head set to access nav or music from your phone, some more storage maybe some kind of saddle bags. Is it powerful enough to give a friend a lift? Then maybe a longer seat with a back rest. Also a bit more bump friendly suspension. Can't wait to see the Chanel version.
Marijo De la Mancha: Great SCROOSER! The Original! The best one for sure towards all the bad copies from China in the market. You can feel German engineering concerning the quality of this great piece of design product. Will buy a black one immediately :-)
Sören Martius: The scrooser is a really nice product. Got one for my daily way to work. Awesome how it looks and it rides so smoothly.
Marc Thomin: So it doesn't matter whether it's German engineering or a Chinese variant: I wonder how anyone could come up with the idea of mounting car tires on a 2-wheeler, regardless of the type. It looks kind of cool, but it's so bad to drive. Just consider whether it is possible to drive a car tire safely on the edge. The answer is "no". That can't work.
Response: Hello Mr. Thomin, if you are ever in Berlin, please come by for a test drive and see for yourself how much fun it is to drive. The cornering behavior is unbeaten. Best regards your SCROOSER TEAM
Torsten Sträter: Drive one in matte black. You scroost almost silently, you feel like Batman, even a fat person can travel 35 km, and the tires are not a problem in corners, but a real fun factor. Sure, costs a lot of money, but sweetens the summer like anything else.
Tie Voigt: 4000 for that thing No thanks.
Sebastian Boehlke: They look cool. My question is do you need a driver's license for this or could you restrict it so that you don't need a driver's license?
Chiko Muerto: Very interesting advice but unfortunately over my budget ...
7. unu Store Berlin
Address: Sophienstraße 23, 10178 Berlin, Germany
Schedule: Closed ⋅ Opens 10 AM Sat
Telephone: +49 30 220121299
Business type: Motor scooter dealer
Web page: https://unumotors.com/de-de/testfahrt/
Near unu Store Berlin:
- a 26 meters away elderly care companies in: Pitch
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unu Store Berlin: what do users think?
Jonathan Renard: Worst company I have ever seen, customer service is deplorable. The mirrors fall off by themselves while driving. I had to change the battery and the new one is worse than the first one. The partner garage chosen in my city are incompetent because they would not order the spare parts. So I ordered the parts myself and UNU sent me the wrong spare parts twice. I do not advise anyone to buy a scooter from this company.
Response: Hey Jonathan, Thank you for your feedback, we are sorry that you are not satisfied with our service. We are constantly working to improve our customer services, please reach us at support@unumotors.com for any queries.
Y A: I am afraid, I have to join the people here who gave very low reviews... I usually do not give harsh score, but as the products this company sells are quite expensive, I have to alert the people who are considering buying the e-scooters. I will keep it short... Firstly, the product quality is not at high standard so you will need service often. There are always something gets broken :( Secondly, this is even worse, the after sales service is near non-existing. Your phone calls and emails get ignored often (recently it got a bit better to be fair). Also, they cannot provide proper spare parts. In Last september, we ordered a small electric cable to replace a damaged one. The part they sent us was damaged and cable covering was damaged, so we asked another one, then that was damaged too. They said quite frankly all the spare parts are damaged and we have to live with it. A shocking attitude. They trumpet that they have their after sales garage network in France, but none of the listed shops/garages near us (4 shops) work with Unu. I pointed it to the service to update the list, but they have never done so after 2 years. I can only guess the shops got fed up with Unu's service/parts supply and stopped working with them. It's a catastrophe. Just don't buy it.
Response: Hello, thanks for your feedback. It seems like you live in France. If you need help there, we are happy to send you a list with our partner garages there. So please feel free to contact us via the chat on the website, in the app, by calling +49 30 220121299 (Mon.-Fri: 09:00-17:00), or email us at support@unumotors.com. Please note: During the XMas Holidays you cant reach us via phone. We launched our new unu Pro 1.5 years ago and have been constantly striving to improve ever since. Your experience is annoying and we apologize for that. We dont want our customer reciving damaged spareparts, so please reach out and we will provide you with a new one asap. Your unu team
Constantin M: To begin with - I strongly reccommend AGAINST purchasing an Unu scooter. Their batteries are a huge liability and you will be left with nothing but stress and disappointment! Let me explain my case: In January the internal batteries unloaded after just 1 week of not using the scooter. With Unus customer service being extremely slow and hardly capable of understanding the problem (told me to reset the scooter 2x after I had told them that I tried this trick without any success) a mobile technician had to come to replace them. Downtime of not being able to use my scooter was 2 weeks although I rely on it - no compensation was offered by Unu. Shortly after, one of the batteries was malfunctioning again so I had to take it to a Bosch service. Having picked up the scooter and not being able to drive it for another 2-3 weeks I was hoping for the issues to be resolved. However, again I recognised the internal batteries were not charging properly so (sadly) it came to no surprise that when I wanted to start the scooter it didn't turn on. To be mentioned here, I left it standing for just 1 day without usage! This was now 2 weeks ago. Since then I obviously again cannot use the scooter. A mobile technician arrived one week after the incident and tried his best but although replaced both internal batteries there is no signal. He said he will forward the protocol to Unu and they will get in touch to bring it to Bosch once more. Now, almost 10 days in I still didn't hear anything back from Unu and their customer service is unavaibable... Long story short - this Unu experience has been an absolute Desaster. You pay 4000€ for their product which does not work properly and they are not there to assist you when you need them. Do yourself a favour and STAY AWAY FROM THIS COMPANY.
David: Unfortunately, I can’t recommend it. I own an unu classic 2017 or 2018. I don’t remember when I bought it. The model prior to the bosch motor. Very soon after buying I started to experience all sorts of problems to the point I have given up, and my unu is stored away. I don’t drive it anymore. I am going to buy a new one (obviously another brand) and came here to see if they had improved at all. Sad to see they haven’t. What was my experience with unu? Here the ones I remember: Very serious production fault in the rear wheel. I was driving and all of a sudden the rear wheel was BLOCKED. I was lucky that at that moment I was driving at very low speed (I was braking to stop). Don’t want to think what would have happened had I been driving at 40km/h. I contacted support, they told me to immediately stop driving and they sent someone to repair it. On another occasion, both mirrors fell off while driving. Yes, both. In a matter of 30 seconds. I was driving on one of these bumpy streets of Berlin (near Tempelhof) and the mirrors broke (split). I contacted unu and they sent me new ones without charge. Another day I was driving, about to turn, and one car started honking at me. I didn’t understand… until I realised my lights (including blinkers) weren’t working. Another visit to the workshop and the unit that sends energy to the lights, blinkers, etc was burnt. I think at this point I was out of warranty and had to pay for a new one. I could continue with more, there are more stories. This unit that sends energy to the lights burnt a second time and had to be replaced. The speedometer broke (i.e stop working and counting kilometers) more times I can count. Once the seat got locked and I couldn’t open it (so I couldn’t take the battery out and charge it). Back to the workshop. And the battery… We better leave it for another day. I was perfectly aware I was an early adopter when I bought the scooter. But the whole experience has been really bad.
Response: Dear David, Our sincere apologies for your experience with the scooter, over time unu motors, has upgraded its quality standards to offer the best for its customer. Please reach us via mail at support@unumotors.com, our customer support team would be happy to find a suitable solution. Thank you!
Adrian Llor Ente: Probably the worst scooter-buying i’ve seen in my life. From buying to getting it: 2years! I still regularly receive mails saying it costs less now!! But all that would be forgotten if the scooter would work on demand! Prepare to be stranded if you don’t use it regularly! and if something goes wrong don’t count on customer service!!! it just doesn’t exist!
Response: Hello Adrian, We‘re sorry to hear about issues with your unu Scooter and delivery times. Ideally, this is not the case with unu, but like every other business, the pandemic impacted our supply chain. We sincerely apologize for the experience. Please reach out to our chat in the unu app or the phone number and our support team will help you out as soon as possible. Thank you.
Nicolas Frevel: Poor product and service for a very high price. Delivery of the scooter did not work. The scooter was defective when delivered (steering did not work), so I had to bring it to a repair shop before I could start driving. Very poor support from unu with this. The repair shop was not excited about getting another unu, as they "break easily" according to them. When the unu was finally repaired, I was able to drive for 2 days before it suddenly lost all power while I was driving and showed me the message "Electrical failure - please stop driving". Again no support from unu. I'm stuck with a malfunctioning scooter now. While I'm a strong believer in the unu concept, I cannot recommend buying at this stage and would rather wait another few years for the product and service to improve.
Response: Dear Nicolas, Thank you for your feedback. Sorry, the product did not match your expectations. This was an unusual situation. Our customer support team is available at support@unumotors.com, for instant support contact us via chat/call option in the unu mobile application. All the best!
Stefanie Beermann: I love my unu classic, but I wanted to try out the new unu Scooter, so this store is the perfect place to check out the new generation of unu scooters and take a test ride. I can also just recommend the store in general- the service is great (thanks, Felix!), the location very central, but very quite (beautiful Sophienstraße) and it's just a great spot to hang out and have a nice coffee while talking about unu's visions of urban mobility. Can recommend 100%!
Tan Nguyen: I passed by the store the other day. The store is in a super cute alley and looks very modern. Felix, the sales person, was really nice and even offered us a cup of coffee while talking. The scooters are stylish and stand out from many other designs you see in the city. I was amazed by the huge storage under the seat, and the portable battery is brilliant.
Ann-Kathrin Grebner: Lovely service and great concept! Can’t wait to get my ride. Go there in case you do have any questions or want to have test ride. 🌱
smaidk: Amazing customer service. They were super helpful and answered all my questions. I love the scooter style as well, definitely recommend trying them out!
8. Rollermania
Address: gegenüber OBI Baumarkt, Bitte nicht verwechseln, 50 Meter Links von Hofeinfahrt, Naumburger Str. 4A, 12057 Berlin, Germany
Schedule: Open ⋅ Closes 6:30 PM
Telephone: +49 1577 3162005
Business type: Scooter repair shop
Near Rollermania:
- a 79 meters away balloon stores: Bingo Merch GmbH
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Rollermania: what do users think?
paul ludwig: Nice
John Wiedermann: Reliable.. Top quality.. professional workshop.. I always have my scooter repaired here.. fair repair costs.. if you drive to this address, you will immediately see a workshop for scooters and motorcycles at the front right, that's the wrong one, please walk 100 meters into the workshop yard and then you will find the Rollermania workshop on the left, you are in good hands there.
Stephan Bock: Appointment agreed by phone, shop then closed, owner does not answer the phone. When components such as brakes are worked on just as conscientiously, then I'm glad I didn't go to this workshop. I definitely advise against getting anything repaired here.
M: 340 euros paid for repair and new tire assembly. He assures me that he treats and repairs my scooters like his own. I could only drive the scooter home, and then he never sprints again! The rear wheel rims were damaged so badly during assembly that they lost air the next day.
Louise Buckow: FINGER AWAY FROM THIS CRIME! From the statutory 12-month guarantee, he only gives a max. 3 months. I paid € 900 to get my scooter 'overhauled'. After a few days it was broken again. It went like this for 2 months, it was repaired, shortly afterwards it broke again. Last but not least, he stole the engine oil from me twice. And I got my Vespa back completely without (!!!) petrol in the tank (I gave it full) and had to push it to the next gas station. In the end, I paid € 900 for nothing and was kidnapped from front to back. Warning signs should be set up in front of his garage workshop. He uses the technical ignorance of his customers.
Harrison Stomp: I have been very satisfied with the very good work of this workshop for over 7 years! You have to talk to service providers as you would to a person, then the service provider usually also talks to the customer as to a person. I can't say more about the unbelievable reports!
Alexander Ziegler: Everything was explained to me perfectly and now I also know how my clutch works. Faster than expected in terms of time, the price was agreed upon. My Liberty drives like a 1 again.
D K: Competent, speedy repairs to mirrors, carburetors, spark plugs and engine oil. Friendly, honest climate.
André Scharnagl: Second time there and can only recommend very nice contact.
Jan Ht: There are auto repair shops and used cars for sale
9. ePilot Mobility GmbH
Address: Ziegelstraße 29, 10117 Berlin, Germany
Schedule: Open ⋅ Closes 6 PM
Telephone: +49 30 62932357
Business type: Business to business service
Web page: https://epilot.eu/de
Near ePilot Mobility GmbH:
- a 0 meters away cat bars en: BAR SAINT JEAN
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10. E-Roller Berlin
Address: 21, Großbeerenstraße, 10963 Berlin, Germany
Schedule: Open ⋅ Closes 1 PM ⋅ Reopens 2 PM
Telephone: +49 30 31481191
Business type: Store
Web page: http://www.e-roller-berlin.de/
Near E-Roller Berlin:
- a 65 meters away ramen restaurants in: HEO RESTAURANT - FUSION RAMEN
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E-Roller Berlin: what do users think?
Timm Kiesel: Just bought a small Niu MQI for me and my girlfriend. The sales team speaks English well, and since it is our first e-scooter we were not really aware of how maintenance should look like. But the guys could help us out and gave good hints. It was the first shop I've found and am happy about the customer service. Thx!
Roman: For me a real jewel among the Berlin e-scooter dealers. Friendly. Solution oriented. time for consultation. My Niu scooter was a real crutch that another dealer had broken his teeth on. After six weeks of repairs, the defects were already there again the next day. Six weeks in the summer that I would have much rather spent on my working scooter than on a NIU MQI GT with only one working battery. Anyone who has ever ridden with just one battery knows what I'm talking about. I was then promised that I should bring the scooter back to the workshop for anamnesis with an indefinite timeframe. That was enough for me, and I looked around for another dealer: E Roller Berlin. What can I say? A look at the vehicle. Error found. part ordered. Built-in. Finished. And that within three days. Without big tones. Without self-importance. Very easy to do. Class!
Carsten: I bought a NIU MQI GT here. I have to say that everything from the test drive to the purchase went smoothly so far! We have concluded a very individual purchase contract and I am very grateful to Mr. Bumiller for that! Sequel follows... :-)
Dominik Reinhardt: I bought my NIU NQI GTs here and today I was finally allowed to pick it up. There was trouble with the admission. The reason doesn't really matter, because despite everything, E-Roller Berlin was very supportive. So I happily join the others who highly praise the service here. Service is very important here. The NIU is my first scooter and I get along great with it. We recommend.
Nico Kossack: i bought the niu mqi gt in april! I was well advised and the two guys in the shop are very friendly! it's really fun to drive the niu...I can only recommend it! Thank you Nico
Response: Thank you and keep enjoying the NIU
Die Pfeifen: Very nice staff and great service. Was allowed to take a test drive, which many other providers had not allowed.
Hans Weber: Best service even afterwards. Human and professional. Great 👏
Nils Walter: A very uncomplicated and friendly shop! The test drive was made possible spontaneously and I could not have wished for better advice and the "purchase process" that followed. Since then, the e-Roller Berlin team has also been a good contact when it comes to service and maintenance - I'm very satisfied, keep it up!
Joanna Hengstebeck: My trusted contact for everything to do with my Niu N1S electric scooter (bought elsewhere). Go here for any checks and repairs or any other ailments of my scooter. Super nice, fair prices and competent. Always helpful, quick response times by email/telephone and always trying to find a solution, also in consultation with Niu for guarantee/warranty cases. Thank you :)
Timur Veles: Bought a Niu NQI Lite a month ago and am very happy with how the process went. I was able to get a test drive at very short notice - with three different models, and then found the right one for me. The consultant was always very friendly and helped me a lot with the selection of accessories. I then took out the insurance right there, bought two helmets and a hook for bags. For me it was very important that not only the price is right, but also that the interpersonal communication is good and I feel respected for it. I was able to experience both at the E-Roller Berlin (in contrast to a few other shops where I knocked first). So a clear recommendation!
11. Rollerprofis Motorcycle GmbH
Address: Greinerstraße 18-20, 12107 Berlin, Germany
Schedule: Open ⋅ Closes 6:30 PM
Telephone: +49 30 6267677
Business type: Scooter repair shop
Web page: http://www.rollerprofis.de/
Near Rollerprofis Motorcycle GmbH:
- a 7 meters away wood carpentry: Klaus Tomasik Heimwerkerbedarf
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Rollerprofis Motorcycle GmbH: what do users think?
Róman Demchuk: Professional staff. Lots of new bikes. Repairs nicely done.
driton jashari: Bad service
Axel Conrads: Top!
E H: Top Service
Flo Rian: As the name suggests "professionals". Best scooter workshop in Berlin. They now also have helmets on offer. We bought a helmet for my daughter today. We had great advice there too. The scooter pros are just great!
Response: Thanks for the trust 🙂
Arne Wiemken: EVERYTHING PERFECT!!! The team is super friendly and finds the right solution for every request quickly and easily! For me it was a pure online purchase with subsequent shipping! The entire process was simply excellent! Everything went great! I got every question (e-mail) answered very quickly! You just feel very well advised there! ABSOLUTELY RECOMMENDED Many thanks to Sebastian and the whole team
Response: Hello Arne, thanks for the great feedback 🙂. We just try to make everything possible and have fun doing it 😀. Greetings Sebastian
Efgan Fahrali: Very good performance delivered: now my scooter runs without this singing belt noise and my horn button is no longer stuck. If a workshop notices something like that, then I know they try to fix other errors. That is what distinguishes a good workshop. Great job guys. I'll come back for the next inspection.
Regina Warzecha: Go to the RollerProfis, they said..... and they were right. From the first phone call to the test drive and the purchase of my new Joymax 125 scooter, everything was completely uncomplicated and service-oriented. So I can only give one recommendation!
Response: Hello Regina, you put a fantastic smile on our faces and we know we did everything right🙂. Thanks for the positive feedback.
Carlito Springfield: Technically competent, helpful and solution-oriented team, reasonably priced. Would you like to spontaneously mount a rear wheel? No problem for me.. after 10 minutes I was able to ride off the yard again with the new tires. A big thank you
Response: If the time is right, we'll be happy to help 🙂 thank you so much for your feedback Carlito
Daniel Ullrich: Here you really take your time. Unfortunately, due to the distance, I only had one phone call to inquire about Lambretta. I was by no means unfriendly and dismissed here as I know it from specialist workshops in my area. If I were from the surrounding area, I would have no doubts about buying my vehicle here. Thanks
Response: Hi Daniel, Thank you for your feedback 🙂
12. Fahrzeughaus Schütz
Address: Berliner Str. 43, 13127 Berlin, Germany
Schedule: Open ⋅ Closes 6 PM
Telephone: +49 30 9430569
Business type: Motor scooter dealer
Web page: https://www.xn--zweirad-schtz-6ob.de/
Near Fahrzeughaus Schütz:
- a 35 meters away micropigmentation courses: Sie24.de
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Fahrzeughaus Schütz: what do users think?
Rene Neubert: Top Service
xgeronimo005: Great service!
Gunnar P. Larsson: Prima Service.
Andreas Friling: The good reviews that Schütz has here made us drive across town to this workshop. We were not disappointed, on the contrary. The first telephone contact was extremely friendly and competent and so it continued in the workshop. We felt we were in good hands with all questions. Whether it was the work itself, punctuality or the price, everything was as agreed or better. Thank you and always welcome!
Marina Arend: My scooter has been in "treatment" there for 19 years. Super nice service and fair prices! I'll be back for the next scooter!
Drakkan 2000: So far I've been treated well there, but first I have to test how things will continue. Can't say too much after two visits.
Christian Kleinert: Always helpful, wishes are dealt with by magic, for longer repairs, a rental moped can be provided on request, work is carried out professionally and properly. Conclusion: Super screwdrivers, always happy to come back
Alexander Stern: I found it very good. You were received immediately, it was a relaxed conversation very informative. I got a very good advice about the scooters. I was shown scooters that fit my size. I could touch her to look at her. Haven't driven yet, but that's not a bad thing. You're just new. All in all, very good advice, not forced. Happy to recommend.
Georg Kaufmann: Good workshop, nice staff.
Gerrit Gebhardt: So far, 3 years, I can't say anything bad. I am very pleased
13. 2Rad-Center Lichtenrade Motorroller- und Fahrradgeschäft
Address: Groß-Ziethener Str. 2, 12309 Berlin, Germany
Schedule: Open ⋅ Closes 6 PM
Telephone: +49 30 7458098
Business type: Motor scooter dealer
Web page: http://www.2-radcenter.de/
Near 2Rad-Center Lichtenrade Motorroller- und Fahrradgeschäft:
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2Rad-Center Lichtenrade Motorroller- und Fahrradgeschäft: what do users think?
David Ashwood: Friendly staff, decent range of bike and motorcycle parts in stock but a little slow on the turn around with repairs
Response: Thanks for the review. In the high season, unfortunately, repairs are sometimes slower because of the high number of customers
Yannick Pudlorz: Damn so unpolite!!!!
Uenal: Super advice and absolutely nice and professional advice. Very competent. I was there for the first time, had an appointment for a test drive for a Peugeot Pulsion 125, test drive and advice went absolutely great, I can warmly recommend the nice advice alone was unbeatable compared to other providers. PS: Will definitely buy my scooter here. Best regards Uenal Ezme
uwe7165: I was able to pick up my motor bee yesterday and now she's humming like Maya again and doesn't stutter like Willi. She has never been so well adjusted, drove so calmly and pulls much better than before. Nice team, always time for a chat. That's how it should be. Real Berliners as you wish for them and miss them more and more often.
Uwe M. Hörning: I can't because of the bad reviews not understand rudeness at all. By Berlin standards, the Schruteks are almost overly friendly, - possibly times at it think = how to call into the forest... I'm in with a flat eScooter rim the store, was at a tire shop before they said i have to buy it new that can never be repaired properly. Well, that's why the Schruteks don't have anything to do with it eScooters have to do is about 5 minutes for a then bulging tires really great. They didn't want money either, of course I did done something decent in the coffee fund.
Response: Thank you for the fair assessment, we will do our best to remain true to our behavior
M F: 1A two-wheeler booth. And like in my case, they can do three wheels too. Advice, purchase, optional special requests, inspection. All no thing. Berlin flair included
Response: Thanks for the rating. We will continue our efforts
Stefan NYG: Friendly and competent advice. Test drive was also easy and uncomplicated possible. It was short (20 minutes), but it was enough for me.
Martin Rahn: Very nice and professional advice. It was my first time there and I will continue to take my Peugeot Metropolis there for inspection or repairs! Had a warranty issue that was resolved with no problems. For me a clear recommendation. Yours sincerely, Martin Rahn
Response: Thank you for the fair assessment. We will keep trying
Rainhard Höhn: I haven't been a customer for long, but I can't understand some of the negative reviews. Mr. Schrutek and his colleagues are always friendly and helpful. Even the boss lends a hand shortly before the end of the day. I am very satisfied with the team and the workshop and will stay there in the future. For me a clear recommendation. Mfg Rainhard Höhn 🙋♂️
Response: Thank you for your honest and fair assessment, have a good trip, mfG
Celina Gretzschel: Picked up my Kymco scooter today after the 10,000km inspection and overall I'm very satisfied! I bought the scooter used 5 years ago and nothing has been done since then apart from refueling and air pressure - so I expected the worst. The inspection went quickly, I was able to pick up the scooter the next day and the price was more than fair in my opinion. I also found the advice to be friendly and competent - I will definitely come back.
Response: Thank you for your fair assessment and I wish you continued good and accident-free journeys
14. Swobbee GmbH
Address: Johann-Hittorf-Straße 8, 12489 Berlin, Germany
Schedule: Open 24 hours
Telephone: +49 30 639287250
Business type: Energy supplier
Web page: https://swobbee.de/
Near Swobbee GmbH:
- a 0 meters away solar energy courses: Unigea Solar Projects
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Swobbee GmbH: what do users think?
Pavel Simek: A+++
