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1. SMEG Flagshipstore Berlin
Address: Kantstraße 150A, 10623 Berlin, Germany
Schedule: Open ⋅ Closes 6 PM
Telephone: +49 30 81452762
Business type: Appliance store
Near SMEG Flagshipstore Berlin:
- a 7 meters away kitchen furniture: Neptune Design Center
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SMEG Flagshipstore Berlin: what do users think?
Ofer Achler: Nice people but out of stock on many items
Response: Hello, not everything is always in stock, but more than 6000 items are available for immediate delivery... Greetings JS
Hjoni Moon: Worst customer service ever. No communication available, workers trying to avoid the responsibility to others. I ordered 900€ worth oven plus accessories, in total I paid 1200€ approx. Informed that will be delivered in 4-5 days, ordered a two weeks in advance. Until one day before the delivery date I wanted, I didn't get ANY information form Smeg. So I called to the store and only information I could get was "the delivery company will get you in touch". And couldn't get any phone calls. Of course the delivery guys came later than promised date, without accessories. And now got a phone call from "Rhenus Home Xpress" and the person who I talked to me were extremely rude, so I decided to write this here. Such a great money to invest for the worst service, now even hate the brand itself, even I was using this same oven in my country for years.
Response: Well... Our version sounds different: A gastro oven with accessories was ordered. The oven was available at short notice, the accessories were not. That's how it was stated. The information was probably not understood correctly, communication was not that easy in this case... The oven was delivered as advertised, the accessories will be delivered when they arrive. Smeg Store Berlin
Mishari Alhajeri: how can contact you?
huseyin uma: Very nice
Response: Thanks a lot :)
Christian Salzwedel: Top Ware Super Disigne
M. Siedersleben: ATTENTION DESIGN!!!! not intended for daily use!!!!
Response: Dear Ms. Wellenstein, from you in January 2015! ordered dishwasher obviously needs a service. The front panel's holding device obviously needs to be fixed. This is normally possible without major problems. After 7 years of use, something can break, so I don't understand this comment. You can reach the service in Munich on 089 92334850. Alternatively, the process is described in the assembly/operating instructions. Unless the bracket is broken, the problem is relatively easy to fix. Smeg Store Berlin
Zhiwen Zhang: 服务态度巨差的一家店！！！ 向商家询问细节问题根本不予理睬 完全没有耐心听客户的问题 我非常喜欢smeg的设计 之前也来这家店看过 没有什么服务 有其他客人在的话 也会把我忽略先去服务国外的客人 带有歧视的眼光 店里的陈设也很乱 空间很拥挤 完全没有办法方便的看到每一件商品 最后确定购买付款的时候 还不能在店里直接购买 还得需要自己去听电话说地址 在沟通的过程中 商家表现出极其的不耐烦 还有很恶劣的服务态度 最后竟然让我直接去网上预定 非常差的一次购物体验 大家都直接去网上订购好了 在实体店的体验实在是太差了！！！ A shop with a very poor service attitude! ! ! Asking the merchant for details is ignored at all No patience to listen to customer questions I like the design of smeg very much I visited this store before No service If there are other guests Will ignore me to serve foreign guests first Discriminatory vision The furnishings in the shop are also messy Space is crowded There is absolutely no way to easily see each item When finalizing the purchase payment Can't buy directly in the store yet You have to listen to the phone and say the address In the process of communication The merchant showed extreme impatience And very bad service attitude Finally let me go directly to book online Very poor shopping experience Everyone, just go online to order The experience in the physical store is really bad! ! !
Response: Aha, and what should we say?
Tanja Hartmann: The heating rods of our toaster failed right at the end of the warranty period. And I didn't keep the receipt either..... VERY annoying! But a call to Kantstrasse was enough, Mr. Schulte looked up the bill using my EC receipt and emailed us a DHL sticker with the address of the repair service. Within just 4 days, the postman brought us a brand new replacement device! MANY THANKS!!!! Perfect, friendly and competent service!
Response: Hello, we are always happy to help! It's nice to see positive reviews! Thanks very much!
付君祎: An impudence! Stove was not assembled after delivery. The supplier said that the employees from the store would contact one for the assembly date. The inside of the fridge was filthy. After repeated requests for an assembly appointment from the stove, man is simply ignored. After each call, it is said that we will call you back in ten minutes. When trying to call again, the line is somehow busy all the time. The staff apparently always have time for all other concerns, but unfortunately not for my concerns, maybe because I have already bought and paid for it. Toasters and kettles in the store after Rabat are still much more expensive than at höffner. I would love to give everything back!
Response: Hello Mister Fu, Your representation is incorrect. You were not present at the electrician's appointment. Excerpt from the report: "...on April 21, 2017 we were supposed to do the job (cooker connection) with customer Fu all day (according to the appointment notification with Mr. Fu.) at the above address. Unfortunately, he could not be reached on the phone number he gave earlier. Our colleagues then went to the customer anyway and unfortunately didn't meet him" Of course there are costs for the return journey. If you do not accept this, a new plan is rather difficult. That's probably understandable. The Electrician is not a charity. We try to solve every "problem", in this case your cooperation is rather lacking. If you pay double the travel costs, the electrician will appear at short notice. The problem only arose through your own fault, so your report here is a cheek. Kind regards J.S. from store...
Renzo Zancanaro: New. Beautiful
Response: Thank you!
2. EURONICS Tonhaus Melodie
Address: Grunewaldstraße 61-62, 10825 Berlin, Germany
Schedule: Open ⋅ Closes 7 PM
Telephone: +49 30 21401585
Business type: Appliance store
Near EURONICS Tonhaus Melodie:
- a 6 meters away apartment appraisers en: realbest Germany GmbH
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EURONICS Tonhaus Melodie: what do users think?
Scott Marcantel: Called to get a adapter to a water faucet for a washing machine. The gentleman I spoke with would not relent asking about the model information for the washer. I was only needing to fix the connection to the out put. My call was disconnected twice. Not helpful service.
Jovana Popovic: Update: After responding to this review, they gave my money back without any issues. Thanks for that, decent move that merits an increase in star rating. Will consider coming back now and hope service will improve in the future. Original review: AVOID!!! Do yourself a favour and buy your electronics elsewhere as the staff in this shop is slow, incompetent and rude. I called ahead to buy a VGA to HDMI adapter. They didn't have it, rudely explained that I should buy a "proper" monitor with good signal instead of converting a lower quality signal and reluctantly ordered one for me saying that it would arrive the next day and they would call when it arrived. They called 2 days later in the evening when it was definitely too late to pick it up. When I went there on DAY 3, they had ordered a HDMI to VGA Converter which was not what I asked for and told me yet again that I should buy a proper monitor. I had to argue with them yet again, took the overpriced converter home and then realised it was the wrong input / output direction so completely useless for me. NEVER AGAIN. I now ordered the adaptor I need online for a fraction of the price. This shop is pointless!
Martin Petrov: Great service, delivery and installtion and very competitve prices. Easy to order and have a next day installation appointment.
Ivan Levchenko: Very good prices and service was very good. Very happy with my purchase!
Spa Villa Beauty & Wellness Resort: Top
Mannimaus Ziegler: Everything is okay with the product, but the purchase process leaves a lot to be desired. I don't understand how to threaten the buyer with the terms and conditions if the order process is correct and only because he has politely asked about his order. One even makes the work of sending the terms and conditions one day later. The price was not the decisive factor, it was the same with some competitors. They promised immediate shipping which after a week wasn't. If everything wasn't so bad it wouldn't have been her double instruction. You also had to print it on the delivery note. Yes, who am I? In any case, eu dedeu dedeu is ticked off. Yours sincerely, M.Ziegler
Michael Holtermann: Very good and friendly advice, and goodwill if the order unfortunately had to be canceled! Definitely a good alternative to mail order and the big ones. The face-to-face meeting enables questions to be clarified quickly and thoroughly.
Response: We are very pleased about your rating. Many Thanks Your Tonhaus Melodie team
Postanlinn: Good customer service, nice communication & transparent handling of internal processes. I bought a TV that wasn't properly advertised on the website. Mistakes can happen, but how you deal with them is important. The dealer was very transparent and solution-oriented at all times. I had a positive buying experience. I can fully recommend the dealer and the online order.
Response: We are very pleased about your rating. Many Thanks Your Tonhaus Melodie team
Olaf Juhl: I ordered online. The goods and the price were good. But a delivery time of four weeks ("immediately ready for dispatch" LOL) spoiled my mood. Then the invoice that was enclosed was also not in accordance with the accounting (no sender address and tax number), so I cannot use it. Therefore rather disappointing 😒
AlletJuT Imperium: Very customer oriented. Smooth purchase process (everything done by phone and email). The same applies to the delivery team (careful, quick, competent and very friendly). This is exactly how long-term customer relationships are built. Thanks again to the entire Tonhaus Melodie team!!!
3. EURONICS Mariendorf
Address: Mariendorfer Damm 78, 12109 Berlin, Germany
Schedule: Open ⋅ Closes 6 PM
Telephone: +49 30 7051075
Business type: Electrical supply store
Near EURONICS Mariendorf:
- a 24 meters away employment agencies in: PrimeTime Personal GmbH
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EURONICS Mariendorf: what do users think?
Pink Panther: Full 5 stars, I am absolutely thrilled. From buying the equipment (dishwasher, fridge and washing machine) with nice advice, to delivery and connecting them. Competent and super friendly staff. I'm very glad I chose your shop. Thanks very much!
Ebbo Manmen: I'm very satisfied again. An excellent address for everything electrical beyond the well-known barker competition. Refrigerator ordered, prompt delivery, competent installation in the existing kitchen furniture. Not to mention, all of this at a reasonable price. My only point of criticism applies to the manufacturer from Swabia, because the supplied so-called Quick Start Guide is almost completely silent on the operating menu of the device. The Liebherr company only offers complete operating instructions as a download. And the kind of technocratic gibberish that is expected of you there is absolutely unspeakable (and flawed at that). To ensure that the operating functions and all alternative operating modes are explained with as much detail as possible, the nerdiest of all employees was probably put in charge. The result: Crude high-tech prose, the likes of which are only known from introverted nerds with underdeveloped social skills in computer science advanced courses.
Winnie N0601: A shop for household and hi-fi TV equipment. Good advice and friendly staff. We love going here and have a clear conscience afterwards!!!
cocomocha: Great store, very friendly staff! I am very satisfied and I was able to make my brother very happy with a purchased product. Thanks!
J F C: After a previous telephone consultation, we ordered a washing machine online with a connection in an existing column construction. An hour later the delivery service called and gave us an appointment for the end of the week. It was delivered on time and in a very friendly manner, the old washing machine was unplugged, a new one was connected, the column construction was improved and the old machine was taken away. We only had to mop up a bit of water, but didn't worry about anything else. And all this at a more than fair service price! A dream!! Many Thanks!! And gladly again!!
Anke L.: Great support, communication and delivery. I am very impressed by the pragmatic, friendly and competent nature of everyone involved - especially the two employees who delivered the large freezer combination. They didn't have it easy and were extremely accommodating.
Thomas Fertig: We have only had good experiences with Radio Möller. In addition to good advice, without being "talked into" anything, a top delivery service.
stefan menzel: A very nice young salesman. Competent and convincing 😎👍 Our first Miele. Let's see 😁
Annette Prinz: I needed a new, fully integrated washing machine and received very good advice here. The price of the new device was competitive. I had to pay extra for delivery and assembly, but the money was worth every penny (raised feet because of the raised worktop, hose routing behind the neighboring dishwasher, hose extension to the water connection, conversion of the furniture door). All of this was done cleanly, friendly, competently, reliably and on time by the employees of the Elektrohaus in my small kitchen. Careful consideration was given to the existing appliances and kitchen furniture. Thanks very much!
Sy Ra: My defective washer dryer had to be replaced. The washer-dryer is in a room, my corridor floor is wooden parquet... The staff replaced the old device with the new one with care and diligence and also gave me an introduction to the new device. After almost 35 minutes everything I had been dreading was done cleanly and neatly. I'm very satisfied! - Competent, friendly advice - Very good flow of information - In-time delivery For me, Euronics Möller is clearly recommended!
4. Cyberport Store Berlin-Mitte
Address: Friedrichstraße 50-55, 10117 Berlin, Germany
Schedule: Open ⋅ Closes 8 PM
Telephone: +49 351 339560
Business type: Electronics store
Near Cyberport Store Berlin-Mitte:
- a 0 meters away Reseller specialists: Cp-retail GmbH
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Cyberport Store Berlin-Mitte: what do users think?
Yousof Mardoukhi: It has been since 2018 that I shop my electronics at Cyberport. Mostly I do my shopping online, but there were a few occasions I did my shopping at this branch. The staffs are friendly and helpful. They are dedicated and pay attention to the customer's needs. I financed my products twice, and they spent almost an hour with me going through the formalities and explained to me attentively and carefully the content of the documents; patient and helpful. I must mention that they have excellent customer service in case your products malfunction.
Giulia Valenti: I just came home from a big shopping at cyberport and i had a great experience with Sasha , prepared , funny and so so so helpful!! Can't say about repair service (hopefully i won't need it) but hopefully will be as good as my experience with him at the shop ☺️ plus my order was fast available for pick up at the shop ! So i haven't experienced any delays or complications! I strongly suggest !
Roberto Bertinetti: Cyberport is the best. I went to several other stores but this one was really great. Besides the good offer I could find, the employee Sascha P. was really professional, gave me a lot of good advices about what Mac to buy, and most of all was really kind and polite. Great service, highly recommended.
bao quang Linh: Used to be a fan of Cyberport due to the price but no more with the customer service. Ordered a product and then waited more than 10 days and still isn’t available for pick up at store (Still waiting and no reply yet). Also the attitude of the worker (at the Kasse) there is also rude (Store Mitte at Friedrichstr).
Response: Hello Mr. Linh, we are very sorry to hear that you had to wait longer than cummunicated to pick up your order and felt treated in a rude manner by our staff. I would like to comprehend what happened here in detail and invite you to write us an email to: kundenzufriedenheit@cyberport.de to look into your case. Kind Regards, André from the Cyberport-Team.
Janči Kapusta: Really great place. I usually shop here all my Apple products. It is 20-150 eur cheaper than apple official website.Stuff is very nice and quick. They print me full invoice for each purchase when asked.
hamza mashhadi: they have got a wide variety of electronics readily available at the shop.staff is really helpful as well.really liked buying from here
David Sigant-Båtman: I had them service my AirPods Pro. Very fast, professional, and English speaking service. Would recommend them.
Ernie Wang: I would not shop from them again. I bought two AirPods which were both faulty, which I ended up having to return them. I spent 30 euro on a screen protector for my iPhone (normally cost 10 euro) which was supposed to be "Good quality". It had an air bubble in 5 days then cracked in just over a week. I reflected this to the store manager who was extremely patronising with made-up statics saying I was "one in thousands who has this problem". He was basically shouting at me in front of other shoppers, trying to get me out of the store. It was a very bad shopping experience. I would not go here again.
Response: Hello, defective products are always particularly annoying, I understand you completely. In such a case, we always check individually and find a customer-friendly solution. If it really happened that way here in the store, we would like to formally apologize. Please contact us with the exact details and we will be happy to look into the matter for you. Many greetings, Manuel
Paul DAUWE: It was a good experience. The vendor was very helpfull (Sacha Pauliks)
M S: Throwing money in garbage is definitely a better investment than buying something from Cyberport or Microsoft!Worst service ever, most devices I bought are bad quality, no real guarantees… my Microsoft book that I bought 1 year ago is just garbage!
Response: Hello, we do not manufacture equipment, but we are always there for our customers in case of problems. For this purpose, we are also available through many contact channels. Many greetings, Manuel from Cyberport-Team
5. Thauer - EURONICS Service-Point
Address: Danziger Str. 46, 10435 Berlin, Germany
Schedule: Open ⋅ Closes 6:30 PM
Telephone: +49 30 44340893
Business type: Appliance store
Near Thauer - EURONICS Service-Point:
- a 0 meters away philips spare parts shops en: EURONICS Thauer
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Thauer - EURONICS Service-Point: what do users think?
Xiangyi Tang: Friendly but quite incompetent unfortunately. We hired them twice (giving the benefit of doubt) to install smart home devices without any success or suggestion of alternatives. Ending up paying above 300 euro for nothing.
Response: Of course, every customer is free to express themselves on the Internet. However, the review should be truthful. We had recommended and offered them suitable and compatible thermostats for their heating systems. However, they did not accept this offer. You have decided on other thermostats that you ordered on the Internet which did not match your heating valves on the connection side. This would require an adapter, which they wanted to get themselves. Despite this, we had all the thermostats and the gateway set up as desired, although an adapter would be required for some heaters. The second order was an installation of the hardware for an automatic door opening, which they had also bought themselves. Here we found that the existing door intercom system is not compatible with the hardware you bought yourself. Ultimately, they did not pay more than EUR 300, but just over EUR 200 for the two services commissioned at different times, including travel
FRANCISCO RAFAEL GUERRERO BAENA: Don’t waist your time to go there they said in internet they repair JBL products even with guarantee and it’s not true they even didn’t let me enter in the store beschämend
Response: We also have to comply with the Corona regulations, which include the obligation to wear a mask and limiting the number of customers in the shop at the same time
Matěj Kubíček: Very poor service, rude staff and limited stock, not recommended at all.
Mateusz Kluczny: NOT RECOMMENDED - BAD SERVICEThey were connecting my induction hob and almost destroyed both the hob and the countertop coz of their sloppiness and carelessness - fortunately I intervened on time.
Amaryllis Liampoti: The staff is bored and unfriendly. I really do not understand how these shops exist and survive.
Sven Dudink: Very nice communication and very friendly,
Gerd Hold: Terrific... one seriously wonders how such a business makes money. My goal was to ask the price of a household appliance on site. So I arrived there in the morning and entered the shop, which invited me to do so with the door open. No one there... After calling several times, I left the store and waited outside the door. A short time later, an elderly lady came out of the shop and asked me what I was looking for..... She then informed me that this request could only be answered by the boss...but he was only there for 1 hour a day. I then drove to Euronics in Schöneberg... I placed my order there and had the device I wanted at home a few days later. Customer service is that easy!
ELLEN Endler: My review a bit late today (to my FS problem) but I feel the need to point out the competent advice and the uncomplicated and fast service of the Thauer power team (father and son). And after all, positive assessments can never come too late! Pleasant, friendly interaction rounded off the cooperation when solving my problem! So it's clear for me, whoever has a special problem in the area of the Thauers is in good hands there! And such a service then also in the neighborhood.....👍😁
Steffi G.: Just don't hand in any packages. Unfriendly and you have to dispose of the rubbish from your label yourself... where is that supposed to lead to!
Michael Schweizer: The Thauer family provided great service. Both gentlemen were very friendly and knowledgeable. A really pleasant surprise and thanks for the advice and the time you took.
6. SATURN
Address: Alexanderpl. 3, 10178 Berlin, Germany
Schedule: Open ⋅ Closes 9 PM
Telephone: +49 221 22243123
Business type: Electronics store
Near SATURN:
- a 8 meters away stores to buy women's white sneakers: SNIPES
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SATURN: what do users think?
Farzan Mohajerani: In my opinion, Saturn is one of the best electronic shops in Berlin. You can find almost anything there. There are dozens of good sellers who guide and help you and speak very good English as well as other languages. I bought a cellphone with an O2 contract during Black Friday there which had an extremely good deal. Definitely check it out if you are looking for an electric device. The first floor is mobile phones plus audio and other stuff. The second floor is home appliances, and the third floor is laptops and related.
Mikhail Mazurovskiy: A Saturn employee (a blonde guy with ear gauges and blue eyes) was talking to some random guy and laughing while I was waiting to ask for his service. When they were finally done after 10 minutes, the employee took out his phone and started talking (not work-related talk at all). I was standing just in front of him, and he was trying to escape me. After I finally talked to him while he was chatting and asked to give me a phone so I could buy it, he told me that it was already too late and they were closed (it was 20:57). This employee didn't want to do his work and was the reason I didn't buy the phone and went out dissatisfied. I won't buy the phone in this place and from now on will try to avoid the store.
GLIS: Hi, BE CAREFUL FROM SATURN to order anything online to your apartment, there is no possibility to CANCEL THE ORDER immediately. Order number: 165046893 After 2 weeks of calls and emails, they told me that they cancel the order. ‘But when I call their call center, they said the order is not yet cancelled and they dont know where the order go!!! After 2 weeks , i cant get my money back more than 1,700 EUR !! They dont have the option to cancel the order, OLD FASHION process. (Not surprise ). Shame!
Response: Hello, thank you for the feedback. We are always trying to get better. Can you tell me your order number to check the process. I apologize for the bad experience with our online store.
Haresh Thakker: It has changed alot. I visited, almost after 7 months and it has become an amazing. I saw many new products
Tashi Dondhup: I habe been very often to Saturn to solve some problem with Mobile phone Contract but fortunately once i got help fom Herr TÜRELI, it has always been solved and i have noticed that he is always trying his best to help for all Customers sincerly and he is very kind person . Thank you Mr TÜRELI for your excellent Service!
Lolam Sai Prasanna: I went to Alexanderplatz Saturn to buy an LG OLED TV. But the representative was really bad he made me wait for almost 50 mins. It took him 40 mins to complete one deal and he said he will be back in a minute and never returned back. Luckily other representative came and he made it quick and completed the buying the tv in 10 mins. It was really a bad experience.
Aksa Mohammad: I personally had a very bad experience with one of the staff members. I was looking for new set of speakers and he approached me starting to ask questions and trying to point out i couldn't afford (in his opinion) quality speakers.. embarrassing person!
ahamed deedat: Never buy a Mobile contract from these guys if you don't know German.. these scammers said it is only 75 Eur month but now i am being charged 123 Eur.. i went and asked them before 2 weeks end for the contract cancellation. They reassuared and said it is only 75 don't worry. Freaking scam.
VIP-Bankai: Best store, you can limit what you need for computers or home tools
Amina Alam: Absolutely horrible and incompetent customer service! Just like in any other Saturn stores I have visited. We went to check out the dryer and left the store way more confused about our options than when we walked in. It seems like staff here not only has zero interest in selling anything, but rather treats you as if you are requesting to get something for free. BIG NO!
7. EP:Urban & Krüger
Address: Greifswalder Str. 158, 10409 Berlin, Germany
Schedule: Open ⋅ Closes 5:30 PM
Telephone: +49 30 42851020
Business type: Appliance store
Web page: https://www.ep.de/urban-krueger
Near EP:Urban & Krüger:
- a 11 meters away children's hairdressers: The Hair Style
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EP:Urban & Krüger: what do users think?
Sabine Adam: Very friendly and competent advice. Uncomplicated processing. The delivery and installation of the new device was very professional and great effort was made to meet all customer requirements. I was very satisfied with the complete service and can only recommend this company. I would happily shop there again.
Response: Hello Mrs Adam, It's always nice to hear that customers are happy with the installation of their new appliance. Therefore, we thank you very much for your feedback and hope to be able to welcome you personally in our shop soon. Many greetings Your team from EP:Urban & Krüger
Siberian Husky (Taira): EP is located on Greifswalder Strasse in Prenzlauer Berg. EP offers excellent service and fair prices. Very friendly and competent advice. Highly recommended from my point of view!
Response: Hello, it is above all recommendations like yours that bring us forward as a local service and product provider. We would like to thank you for this. Kind regards and see you soon Your team from EP:Urban & Krüger
E. Schmidt /Rentner 65 (Rentner 62): We had first ordered a new and larger TV from Urban & Krüger. He came super punctually with an outspoken specialist, neatly dressed and very polite, to set up and set up. With Sky Q Receiver it was done in 5 minutes. He said we also sell other products. All in one device was defective. And we wanted another 13.3 inch laptop. Both were promptly offered by the boss, Mr. Urban, bought and delivered 3 days later, today on Saturday. In addition, much cheaper than at Saturn/Media Markt. Highly recommended day shop Urban and Krüger. Better than any other impersonal Saturn/Media Markt.
Response: Hello, we always try to offer the best service for our customers and are therefore very happy to be recommended by you. I will pass on your compliments to the team and look forward to your next visit! Best regards Your team from EP:Urban & Krüger
Petite Mermaid: Specialist shops like this have become rare in the meantime. Contrary to what you would expect, the price-performance ratio is right here. I have used the repair service a few times, including original plugs. Very friendly and competent staff, reliable, no hidden costs, repairs at the agreed price. A call will be made as soon as the device is ready for collection. I was told in advance what can be done and how much it costs. Nowadays, electronic devices are often designed in such a way that repairs are (apparently) no longer possible, at least that is often how it is communicated, which I find extremely regrettable. That's why I use the opportunity if something can still be repaired and doesn't have to go straight into the garbage. And then EP is exactly the right address. Unfortunately, this throwaway mentality is politically desired and, in my opinion, totally absurd and superfluous. Unfortunately, many small specialist shops go bust because they can no longer keep up with the "big ones". The branch in Greifswalder is very easy to reach by S-Bahn or tram, there is another branch in Berlin. EP also sells large equipment. The shop is quite small but there is more on the website. Clear recommendation!
Response: Hello Petit Mermaid, it is above all recommendations like yours that bring us forward as a local service and product provider. We would like to thank you for this. We are pleased to hear that you always feel that you are in good hands with us and that we were able to convince you of our service. Service and customer orientation are very important to us. Kind regards and see you soon Your team from EP:Urban & Krüger
Marcus Bender: I've been going there on and off for years. The employees are very nice and give good advice. The store itself is quite small and there is little choice. But a lot can be ordered
Response: Hello Mr. Bender, We look forward to your feedback and appreciate your many years of loyalty. It is nice to hear that you feel well advised by our friendly staff and that we can always order the right product for you. Thank you for your review and see you soon. Many greetings Your team from EP:Urban & Krüger
Alexander Faust: Great service and nice employee who helped me. Thanks to you, I got the Miele washing machine I wanted, even though it was actually sold out everywhere. Delivery went smoothly and the machine is great, I'm more than satisfied
Response: That's our pleasure!. Until next time. Matthew Urban
Angelika Hentzschel: Mr. Krüger helped me a lot when buying a new laptop. He set up the device for me and transferred the hard drives from the defective old device to the new one. He was very friendly and helpful. Very good advice and excellent service. Many Thanks.
Response: Dear Ms. Hentzschel, We are very pleased that you are satisfied with your new devices and our advice. And if something doesn't work properly or you have questions about your product, we're happy to be there for you after you've bought it. Thank you for your review and best regards. Your team from EP:Urban & Krüger
Jonathan Muth: Best buying experience in a long time! We recently moved into a new apartment and when we moved we had already decided that our old washing machine had had its day. That's why a new device had to be found quickly. We became aware of EP: Urban & Krüger online - we liked the idea of buying from a dealer who still advises you personally and is there for you after the purchase. When I stopped by the store on my lunch break, everything was as expected. Mr. Urban took a lot of time for me and my questions. I never had the feeling that he wanted to sell me a more expensive device that was just supposedly better. I also got an honest assessment with regard to device insurance. I was also proactively advised of an ongoing cashback campaign. So it quickly became clear: I want to buy our new washer-dryer here! The best for last: it only took three days from order to delivery. The two employees who set up and connected the machine were punctual, very competent and took a lot of time for us and our questions about the new machine. An all-round positive experience!
Response: Thank you for the extensive review. Matthew Urban
TIM Roemer: Here you can get help! I called about my broken washing machine - they gave me free tips on how to fix it myself. When that didn't work, the spare part was ordered and installed for 5 euros (!). Other dealers would probably have asked for a multiple for arrival and repairs. I will stop by here first for all my electronic devices in the future. There should be more shops like this again!
Response: Thank you for your review! Matthew Urban
Stephan Höhne: Excellent service. Old turntable made to work again in multiple attempts. Very nice and competent contact person.
Response: Hello Mr Höhne, Thank you for taking the time to share your experience with us. We are very pleased that you are satisfied with our service. Kind regards and see you soon. Your team from EP:Urban & Krüger
8. EP:Urban & Krüger
Address: Anton-Saefkow-Platz 12, 10369 Berlin, Germany
Schedule: Open ⋅ Closes 5:30 PM
Telephone: +49 30 9755193
Business type: Appliance store
Near EP:Urban & Krüger:
- a 58 meters away mochis from: Lovely Sushi
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EP:Urban & Krüger: what do users think?
Barbara: Best advice on cooling devices in the summer heat. The advantages and disadvantages of the devices were well explained so that a decision could be made. Prompt delivery even on hot days, even by bike! Very good, understandable introduction to the new device. I can only recommend.
Response: Thanks for the detailed review! Until next time Christian Krueger
Benny O.: We bought a TV (Samsung The Frame) here. We were advised to wait a little longer for an update to become available. Both the personal advice and the final assembly of the television convinced us. Again any time!
Response: Thank you for your review. Matthew Urban
Heidlinde Brandt: Dishwasher purchase: Like a "mom and pop shop", where you get very good personal advice, everything was very good, including delivery overnight. Dishwasher running, good choice through good advice. Very satisfied! 02/05/2020
Response: Hello Ms. Brandt, thank you for the kind review
Ulli Schmidt: I can only give a positive rating here, I'm very satisfied, I felt well advised and served, without much mucus, but with great expertise. I would particularly like to mention Mr. Raatz here and thank him very much for the very good sales culture over the years.
Response: Hello Mr. Schmidt, thanks for your rating. Sincerely yours Christian Kruger
Marianne: A very competent and friendly advice. I can only recommend this shop!
Response: Thanks very much! Until next time Matthew Urban
Barbara und Jürgen Petznick: Great service and friendly staff. Unfortunately, visits are only possible to a limited extent due to Corona.
Response: Thank you for the kind review! Until next time. Christian Krueger
Roxi: The service is super good and the repair service super competent and the prices are more than just great
Response: We thank you for the friendly rating! Until next time Christian Kruger
Stephan Otto: Relatively small shop space. Customer-oriented advice scores here.
Dirk Hentschel: Good, nice, friendly and competent advice.
Response: Thanks for the rating! Until next time, Christian Krüger
Lothar Kollberg: Thanks for the quick help !!!
Response: Thanks for your rating Christian Kruger
9. Sound Brothers Home Cinema Center Berlin GmbH & Co.KG
Address: Lietzenburger Str. 70, 10719 Berlin, Germany
Schedule: Open ⋅ Closes 7 PM
Telephone: +49 30 887208850
Business type: Electronics store
Web page: https://www.soundbrothers-berlin.de/
Near Sound Brothers Home Cinema Center Berlin GmbH & Co.KG:
- a 35 meters away wardrobes: Bolia.com - Berlin Charlottenburg
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Sound Brothers Home Cinema Center Berlin GmbH & Co.KG: what do users think?
Nicolas J.: I had in mind a rather complicated and expensive home cinema system. They came to my house, explained the ins and outs perfectly, and in the end I decided on something much simpler, which I am delighted with. The installation was perfect and so was the explanation. Real pros !
Sven Kallinich (nutriman): 1A advice (until after opening hours!), demonstration, planning and implementation. The fitters were with me on a very warm Friday until 7:30 p.m. so that I could definitely test the system over the weekend, which is not something that can be taken for granted! I am more than satisfied and can only recommend Soundbrothers!!!
GIUSEPPINA TORRISI: Bought a sound system, expert advice, courteous service, could try everything acoustically. Gladly again :-)
Barbaros Arslan: The super competent team makes good music audible. Consulting with competence is very strong. Everyone only gets recommended what they need. You will be accompanied until you build it up in your own ranks and the system will be fully optimized until it is up and running. Good sound solutions are also possible for little money. All relevant brands present. Thanks to Frank and the team.
Jürgen Engels: No, this is not a purchased review. The team gave me really first-class advice. I walked into the store pre-informed thinking I was informed. Not even close. I was informed through friendly and very competent conversations. They had time for me and I really dealt with professionals. And the very best for last. The things bought were not more expensive than those offered on the Internet. Highly recommended. Again and again.
Ingo Hölters: An institution for decades. The Soundbrothers understand their business and have supported us on many projects. Whether for private or commercial customers, the advice and service was always excellent.
Bernhard Faber: Stereo system Primare i35 Prisma + ELAC Solano LS 287 Great advice without any pressure to sell, surprising and perfectly fitting product recommendations. A relaxed, spontaneous listening session was also possible. Almost the perfect synthesis of competence and friendliness - and that too at an excellent price. I'll be back soon
Murat Aksu: I stumbled upon the shop yesterday. Since I was thinking about buying a 65-inch television at the end of the year and I got a parking space right in front of the shop, I went in. I was greeted in a friendly manner and given very nice and competent advice. Since I was also offered a good price for a good quality LG TV, I bought it immediately. Delivery and installation takes place in 3 days. That's service! Thank you for the friendly advice. A really recommended shop.
Michael Schneider: I consciously avoided the online monopolist with A, as well as the red and orange electronics markets... and it was right. I received competent, patient and very friendly advice, was allowed to test and received a tempting offer. A great experience that speaks for the specialized retail trade! I'll be back for sure.
Marlies Knoblauch: The Soundbrothers get a straight recommendation from us. From the purchase with very good advice to the delivery of the system (Sonoro), boxes, receiver, record player (Thorens), radio for the bedroom and bathroom as well as connecting and connecting to the TV set, everything went perfectly. Thank you again for that and a full 5 stars. M. and W. Knoblauch
10. Saturn
Address: Badstraße 4, 13357 Berlin, Germany
Schedule: Open ⋅ Closes 7 PM
Telephone: +49 221 22243123
Business type: Electronics store
Near Saturn:
- a 20 meters away stores to buy amazona women's clothing: Cascallo Store
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Saturn: what do users think?
Paul o leary: Staff are very knowledgeable and most speak English for those on holidays. Prices are reasonable and sometimes you find a great bargain. They have almost everything you need in electrical appliances.
Response: Dear Mr. Oblotzki, Thank you very much for your detailed 5 star rating. We are looking forward to your next visit. Sincerely, B.Vogt Saturn Berlin Gesundbrunnen
Jorge Luna: I have to appreciate the professionally and attention of the staff, always helpful.
Ahmed Mjhool: You can find what you need with good price if you showed them Amazon price is less
Yael Epshtain: Huge store, they have every electronic product that you can think of!Not cheap!
Eric Willinghan: Quality products at great prices....pretty much all you can ask for in a store.
Martina Valle: I came for an issue on my phone, they helped me and didn’t ask for money
Dirk Hauser: Its a typical Saturn Store as you expect. The variety of items and departments go from Samrtphones to Computers, Printer, Samrt Home, TV and Hifi, small and big Household Electronics like Fridges, Laundry+Dryer all the way to Gaming. The staff is eitherway over worked or as usual useless in providing sufficent guidance or advise when it comes to any product. I always ended up with better info by doing online reseach before and after visiting a store. But if you know what you need and dont wanna buy online its a sufficent place to get it fast ithout waiting. I recommend checking their website in advance though not all stores have the same stocking as they range dramatactically in store size from 400sqm up to 4000sqm and more. Plus you will find local "clearance" sale items that are limited to the very store/location you check out. As I'm writing this review in English don't expect most staff capeable of helping you in English, Turkish usually no problem anything else is usually a matter of where you visit. Alexanderplatz is far better than Gesundbrunnen location and likewise for any other.
Private Private: You find all what you need, it's great 👍
Dorian Alt: Bought a google pixel 3a here. The phone's camera went defunct within the warranty period. I brought the phone to the market twice, and each time it was returned to me saying saying the camera had been repaired. Each time it wasn't. Third time then they refused to repair it, saying I was not eligible for warranty because the display had a scratch. So thanks for keeping my phone for a solid 2 months and not doing anything! Essentially, classy German service culture: promising a lot, but making up excuses once you need something.
Response: Dear Mr. Alt, We apologize for the inconvenience caused by your repair. Unfortunately, the Google workshop has informed us that there is mechanical damage to your phone. As soon as you have mechanical damage, the Google guarantee is no longer effective. Unfortunately, we have no control over this process. We look forward to seeing you again. Kind regards B. Vogt Saturn Berlin Gesundbrunnen
Mikheil Jebisashvili: Very comfortable place for shopping
Response: Dear Mr. Jebisashvilli, Thank you for rating us with 5 stars. We look forward to welcoming you back to our Saturn store soon. Kind regards Benjamin Vogt
11. ELEKTRO-KiOSK A&V 👉 Technik Ankauf Verkauf Berlin Apple Mac ✔︎ iPhone ✔︎ iMac ✔︎ Handy ✔︎ Laptop ✔︎ Kamera ✔︎ Dj ✔︎ HiFi
Address: Müllerstraße 164, 13353 Berlin, Germany
Schedule: Open ⋅ Closes 6 PM
Telephone: +49 30 54735371
Business type: Electrical supply store
Web page: http://www.elektro-kiosk.de/
Near ELEKTRO-KiOSK A&V 👉 Technik Ankauf Verkauf Berlin Apple Mac ✔︎ iPhone ✔︎ iMac ✔︎ Handy ✔︎ Laptop ✔︎ Kamera ✔︎ Dj ✔︎ HiFi:
- a 0 meters away asus shops in: ELEKTRO-KiOSK - An und Verkauf
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ELEKTRO-KiOSK A&V 👉 Technik Ankauf Verkauf Berlin Apple Mac ✔︎ iPhone ✔︎ iMac ✔︎ Handy ✔︎ Laptop ✔︎ Kamera ✔︎ Dj ✔︎ HiFi: what do users think?
Ozge Tatar: They are very professional and helpful, especially the staff Murat walked me through the whole process and I was able to sell my computer at a fair price.
Yerko Javier: They have a very good store of electrnics, there are everything for a very good price
alessia corona: Friendly service and fair prices, recommended.
Abdelrahman Sherif: Bought an iPhone XS from here 2 days ago. I have never bought used so I was very hesistant. This is absolutely my favorite shop now. Staff were very friendly and helpful. The phone did not have a single scratch and battery was at 95% AND the price was very sensible. This is easily my go-to place for any and all electronics from now. Thank you Elektro-Kiosk!
Filipe Governa: Purchased new Pixel 2 via eBay. Expensive shipping to Austria, otherwise all good. Good price (€ ~100 less than retail), fast delivery (2 days).
Pat Neila: Top seller.. speakers came well packaged .. in great condition as described. Definitely do buissness again. Highly recommended ...
Alfio Andriolo: Professional seller. Really new and nice price on Olympus S SZ-11 digital camera .Fast shipment and hope to deal again with .
M. Ozan Karyagdi: It is a solution-oriented electro shop in Wedding. Mr. Murat is really kind and willing to help.
lord til22: Super Service
Åke Wilen: Bought laptop via eBay, condition as described and fast service. Highly recommended!
12. Sprintelektronik SETV
Address: Brandenburgische Str. 77, 10713 Berlin, Germany
Schedule: Open ⋅ Closes 10 PM
Telephone: +49 30 33390290
Business type: Washer & dryer repair service
Near Sprintelektronik SETV:
- a 3 meters away ramen restaurants in: Hage Ramen
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13. SATURN
Address: Mall of Berlin, Voßstraße 24, 10117 Berlin, Germany
Schedule: Open ⋅ Closes 8 PM
Telephone: +49 221 22243123
Business type: Appliance store
Near SATURN:
- a 1 meters away stores to buy men's long sleeve polo shirts: Peek & Cloppenburg
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SATURN: what do users think?
Trell!: Staff were lovely despite me not speaking German and found me a cheaper adapter alternative! Huge store with massive variety.
Christakis Psyllides: This place has virtually everything electronic. Great selection and decent prices as well. Knowledge of the staff can sometimes be a little varied but overall pretty good as well. They do not sell any Apple products including all associated brands such as Beats etc. Recommended.
Daniel Cutter: Saturn ist a chain of stores that sell electronics. Period. They are everywhere. Prices are usually acceptable. Often lower than Amazon. It's always worth comparing. Saturn and media Markt are owned by the same company. Prices and special offers are often identical.
Mbong Gilys: I paid more than a £1000 for an hp laptop with guarantee and it wont turn just after 2 weeks. They will not give me a new laptop and will have to service the laptop I just bought which means they will open it up. Hence the laptop automatically becomes seçond hand after two weeks . Its been more than a month waiting and I cant work because of this . This is so fustrating , and won't advise anyone to buy gadgets from here even with guarantee unless you don't care about time and money
moran shechter: Great store, some staff members needs to increase their knowledge on the gaming / streaming area, I came to purchase the elgato wave 3 mic and 2 staff members didn't understood what is it or what is for
Andre Braz: I love this shop. Has a huge collection of CDs, DVDs and Blurays. If you are a collector, must visit.
Jonas Andrén: Nice store, helpful personell, HOWEVER i had an issue 3 months later with the phone, i have tried to email and call Saturn without any help so i will now reduce my rating to one star until this is resolved. (except for that everything was fine and clean, but lets hope you will not have any problems with the stuff bought here)
Oz Oid: A shop with everything from Washing Machines to small plastic horses. More electricals than you could ever wish for, except musical instruments or keyboards.
Szymon Zaucha: Same as every other Saturn. Great for electronics. Wide selection
Fabiha Mahmood: An old man from Mobilcom debitel counter was so rude. We were there to buy IPhone 13pro max. First we went to the O2 counter to know the details about phone contract, the O2 employee said we should ask his colleague. Then we went to the counter of mobilcom debitel where the old man said we cannot have a contract in anywhere in Germany if we don’t speak deutsche. It was really hurtful the way he treated us.
14. Medimax
Address: Frankfurter Allee 113-119, 10365 Berlin, Germany
Schedule: Open ⋅ Closes 8 PM
Telephone: +49 30 5513600
Business type: Electronics store
Near Medimax:
- a 17 meters away deutsche bank branches in: Deutsche Bank
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Medimax: what do users think?
Fuad Zulfa: It is near Ubahn Frankfurter Alle. I looked for flashdisk with USB and type C connector. Here there are more options and I found it in this shop whereas I could not find it in other larger shop. The staffs are also kind.
Response: Thank you for your great review. Your MEDIMAX team is already looking forward to your next visit.
Grace Nakimura: I was a return customer and I am never returning again. Twice in 6 years I had to return a defective product. Both times I was treated like a criminal. One woman told me I shouldn't be there because "headphones should be replaced every six months anyway" (!?) and the man who served me more recently was rude, sarcastic and was trying very hard to intimidate me out of requesting a replacement product. This treatment of customers is exactly what sends people to AMAZON. I can return anything there within warranty without fear or having to beg and persuade the staff to do their job! Never again.
Demian: I've been in quite a few times over the past few years... the staff in the shop are rude and unhelpful and they sell bad quality products. I bought a canon printer which stopped working after a year of very light use (around 20 single uses) and most recently bought a phone there that wouldnt recognise sim cards. I took it back and they said the sim card reader was damaged and therefore not part of the guarantee even though I had not damaged it. Definitely not going to bother going there again! buy off the internet!
blendwerk tv: Best place for all the needed electronic things to buy. Great quality, best prices, nice service. Always helpful. The record store doesn't have any competition. Just go there find out yourselves...
Alfonso Ce: Around same prices as saturn or mediamarkt but way less packed
Response: Thanks for 5*. You are Welcome, we will see you next time
Andreas Panknin: Large selection of high-tech, small and large kitchen appliances, friendly and kompetent advice.
Response: Thank you for your great review. Your MEDIMAX team is already looking forward to your next visit.
Ben Mayer: Terrible! The people claiming to work there standing around not interested in helping out. Forget the customer, forget the experience. Do not go here.Any wonder why people shop online??
Daniel Munafó Tostes: It seems a little empty of premium headphones, could find just a few options for premium non-gamer headphones
Response: Hi Daniel, Thank you for your great review. We are looking forward to your next visit. Kind regards, Your MEDIMAX team.
Josna Sebastian: Doesn't have many collections of Bluetooth headsets which I was looking for, apart from that, the shop is pretty good.
Nir Yacob Rubin: Great selection, great store, not all the bargains were so good clean and tidy
15. MediaMarkt Tech Village Berlin
Address: Grunerstraße 20, 10179 Berlin, Germany
Schedule: Open ⋅ Closes 8 PM
Telephone: +49 221 22243333
Business type: Electronics store
Near MediaMarkt Tech Village Berlin:
- a 0 meters away Specialists channel sales: MediaMarkt
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MediaMarkt Tech Village Berlin: what do users think?
Atita Arora: One stop for all your electronics needs. Best part you can try and buy them. Most associates speak English (most.. not all ! ;) ) They have an amazing range in all product lines. Found some pretty good deals in games and goodies section :) Overall a great place, located in heart of the city.
Sheikh Nayeem: Mediamarkt is one stop Solution for all the electronic and household items. Went their to buy a notebook but unfortunately the model was not available and the employee was super busy. it was hard find the free employee on the floor. They should hire more employees for for better customer service.
Phong KuRu: Aggressive staff and security. They also want to hit customers and threaten children. a bunch of scammers. I ordered 3 iphones and the goods were not available. They also intend not to return the initial deposit. forget the media mark and go to saturn. boycott media mark. it's despicable.
Kkomal ahuja: One of the biggest media markt. What u don't get anywhere else you will definitely find it here. Staff is very friendly. They have smallest things from like good and cheap electric kettles to rasors to big things like fridges of all kinds and televisons. They have also made counters and blocks for each brand so that u can go and choose and also compare.
RyuCZ: Big place with all kinds of sortiment, most articles are displayed and there is always someone willing to help. They don't have sport electronics like HR measurements etc.
Shahram Soboutipour: Aggressive and un polite staff. To the managers of MediaMarkt: Teach your staff that the NORMAL behaviour is to "not to ignore" your foreign customers when talking to a local person for six minutes, and instead look at them with a smile and assure them that you have seen tham and are not prefering a german speaker to a foreigner. The time of racism has passed.
Cerissa French: Worst customer service of any store I’ve ever visited. The staff are so blatantly uninterested in offering any form of assistance.
Jeroen Sipsma: New TechVillage just opened. Beautiful store with full lineup per brand. No need to look elsewhere. Clean and bright store with lots of service focus.
Bella Assis: Big and super cool, they are still finishing some details but you can find pretty much anything you would need for your home: fridge, oven, washing machine, computers, appliances, etc
Maxim Crucovschii: Big store with polite and cooperative staff. You can find there whatever you need.
