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1. o2 Phone Shop Berlin
not verifiedThis business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.Request your free profile now
392 reviews
Address: Bahnhof Alexanderplatz, Dircksenstraße 2, 10179 Berlin, Germany
Schedule: Open ⋅ Closes 7 PM
Telephone: +49 30 28097950
Business type: Cell phone store
Web page: https://www.o2online.de/shops/berlin/195
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o2 Phone Shop Berlin: what do users think?
M L: Man this is the most ridiculous service ever. The man working there is only helpful when you are signing the contract, after that, no help AT ALL. They just say to call the hotline, which is IMPOSSIBLE to reach. Usual stuff...
Urban Monk CG: Very bad experience, after I asked for one contract for 19 euro, I got a bill for 117 the first month , when I went complaining they told me it was a mistake of the system and that they could offer me a discount for the next 6 months which does not solve the problem. It was a total scam. very poor service
Response: Hello Lara Rolloff, pity that u are apparently so dissatisfied. Can we possibly help? Send us an e-mail to service@unicomberlin.de and we will call you back! Best regards, ur service team!
Salvatore Wenak: I bought a prepaid O2 German SIM and needed help to activate it. The staff were great. I simply walked in the 02 shop, sat down and started registering my SIM using their WiFi... Its a long process and when I got stuck (must use German postcode 5 digits only). The staff did it for me. Great service. THX SELO
Response: Hello Salvatore, thx u 4 ur 5-star rating. We look forward 2 ur next visit. Best regards, the service team
Cole Slaw: o2 shop in a place where theres only EDGE coverage on o2 Network!! WHAT A JOKE OF A NETWORK!!
Response: Dear customer, did you make a mistake when rating our O2 shop? The o2 mobile network is excellent at our location. (Current technologies in Germany 2G, 4G and 5G are available and work excellently) Please check your mobile phone for supported technologies.
Catarina T.B. de Souza: Worst experience i have in my life ! I really wanted to call the police. After waiting the shopping being open 15 min in the entrance they told me the system were not working an start handeln with another customers when i asked why this they just ignore me. The only thing i can do is write a review here . DONT GO THERE .
Response: Dear Ms T.B. de Souza, When you stood in front of our shop on July 2nd, 2019, we were only open at 10 a.m. as usual. You then wanted to pay your overdue bill, where we informed you that the systems are not working at the moment, as is the case in all other shops. You should understand that we cannot give you an exact time when the systems will be restored. The fact that we then continue with customers with other concerns is probably obvious. What was amazing for us was your statement, quote: "You are racist." If you had only waited 10 minutes, the system problems would have been resolved and you could have paid your bill. In the future, please use the bank transfer method. Our house ban remains in place.
Danilo Biella: While configuring my new SIM card he gave his shop a 5 star review without asking my permission...Stay away!
Response: Hello Danilo, Thank you for this information, we will investigate and will prevent it. Best regards, the service team
2. O2 Shop
Profile verified by owner today
1157 reviews
Address: Alexanderpl. 3, 10178 Berlin, Germany
Schedule: Open ⋅ Closes 8 PM
Telephone: +49 30 92122188
Business type: Cell phone store
Web page: https://www.o2online.de/shops/berlin/134
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O2 Shop: what do users think?
Ildiko Majoros: Very nice service!I needed to change my contract and take my old cell number to my new contract and everything went well easy, fast, friendly and smooth.I highly recommend for everyone to come to this. O2 shop 🤩🤩🤩
Itai Levitan: Daniel provided a very thorough, patient and professional service, demonstrating that O2 has improved its service. Good work, O2 💪
Nika Kurdadze: Awesome service! Great place to buy prepaid sim cards.
Giorgi Eradze: great service, thank you very much!
Lucy M: Time stands still at this shop.No waiting area. One has to stand outside, praying the one and only customer service provider decides to provide service. We had to wait for more than 40 minutes while the service provider chats with one customer. SMH
Francesca Signorello: Great service and great student discounts! Berber was extremely kind and helpful with everything!! I warmly suggest you their service
vakho kurdadze: Perfect service, very satisfied
Elena Armaroli: Perfect service, Cem was very patient and answered all my questions. They speak English as well :)
İrem Ereke: As someone who has just moved to Germany, I needed support with a SIM card. They solved it within minutes. I recommend the friendly and helpful team. Special thanks to Mr.Fuat for his support. Also, the location of the store is the best!
3. KLC Mobile Store
not verifiedThis business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.Request your free profile now
112 reviews
Address: Badstraße 20, 13357 Berlin, Germany
Schedule: Open ⋅ Closes 7 PM
Telephone: +49 177 4241400
Business type: Cell phone store
Web page: http://klcstore.de/
Near KLC Mobile Store:
- a 26 meters away medical equipment stores: Seeger Gesundheitshaus GmbH & Co. KG
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KLC Mobile Store: what do users think?
Sulaiman Aziz: Best Service ever ❤️
Response: Thank you for your feedback.
Jafar Shhade: Nice quality but little bit pricey
Ravi Trambadia: Very fast and provides lots of Prepaid SIM card plans. They understands English. I brought one and it got activated in 2 minutes.
Burak Cakmak: The staff are always helpful/friendly.
Atiq khan: Today i was there at around 09:30, it was closed
Jon Stublla: Very nice people!!
Schaker Darwish: Top Service
Hanifi İnce: Top of the service
Dirk Reschke: Very helpful, competent advice from Mr. Durmus Gezer.
B. Genc: Very nice staff and really very helpful
4. o2 Shop Berlin
not verifiedThis business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.Request your free profile now
178 reviews
Address: Unter den Linden 16, 10117 Berlin, Germany
Schedule: Open ⋅ Closes 8 PM
Telephone: +49 30 40751012
Business type: Cell phone store
Web page: https://www.o2online.de/shops/berlin/132
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o2 Shop Berlin: what do users think?
Vinay Chaudhary: I have always loved the shop. Its customer friendly and always provide the best suggestion. O2 services are also great along with the connectivity. They have both English & German language support. Would recommend it any day :)
Response: Hello Vinay, you're always welcome. Thanks for the rating! Your o2 FlagshipStore
Samir Rehman: This store was such a good help forMe today. The gentleman spoke perfect English and was very very helpful. A true gentleman and I would recommend this store. Thank you so much
Response: Hello Samir, thank you for your excellent rating! Your o2 FlagshipStore
Loula Boye: I had an amazing service at the shop. I’ve been here twice and Goldin was amazing. They speak English as well. Very supportive in every issue. I had support in internet, router and purchasing of a new phone. Great service
Response: Hello Loula, thank you for sharing your experience with our store! Your o2 FlagshipStore
Juan Camilo Celis Suescún: Great costumer service ! Helped me within a couple of minutes and now everything works perfect!
Response: Hello Juan Camilo, nice to hear that you was happy with our store! Your o2 FlagshipStore
Sandra Bijelic: Super helpful staff. Solution oriented. SIM card activation was settled in 10 minutes. Friendly and competent team. Highly recommended!
Response: Hello Sandra, thanks for the rating, you're always welcome! Best, o2 FlagshipStore
Naman Parikh: Very helpful staff and one of the best O2 shops in Berlin. They do both things like contract and prepaid too. This is one of the genuine and cheapest O2 shop.
Response: Hello, you're always welcome, thanks for the valuation. Best, o2 FlagShip-Store
Toninio Waelkens: Scammers, charge you for stuf they don’t deliver and then hang up on you when you try to get it back.
Response: Hello Toninio, thank you for your feedback, this is the only way to improve our customer service. Unfortunately we could not find out that you are visiting our shop, but we are happy to offer you a personal consultation appointment to take care of your problem. Your o2 FlagshipStore
Viola S.: They help me to activate my card, very fast and professional.
Response: Hello Viola, thanks, we appreciate it! If you got any questions feel free to visit us again. Your o2-FlagShip Store
Kuan Liang Wu: Great customer service at O2! Super friendly and professional. Will come back here if we have more questions or help needed!
Response: Hello Kuang Liang Wu, we are proud that you like our service, you're welcome everytime Your o2-FlagshipStore
5. Mobile World
not verifiedThis business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.Request your free profile now
142 reviews
Address: Karl-Marx-Straße 153, 12043 Berlin, Germany
Schedule: Open ⋅ Closes 8 PM
Telephone: +49 30 56822968
Business type: Cell phone store
Web page: https://www.mobileworldberlin.de/
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Mobile World: what do users think?
Muhammad Waqas: I went to Mobile world for Mobile 13 pro max screen repairing. They repair my mobile with in 10min and very reliable price. I do recommend to every one at least visit 1 time because they have unlimited mobiles options (I phone ,Samsung, e.t.c), accessories(all mobiles)and best thing they are making contract for SIM cards(o2 ) and Mobile Phones. Last but not least they can speak multiple languages (English,Turkish,German,Hindi,Urdu e.t.c)
Dharminder Maan: i am so happy happy with the service at Mobile world. Awesome customer service, Rates are so cool, would love to shop again and again. I would suggest everyone who lives Berlin must visit, they have variety of mobile phones,SIM cards, Phone case, and all Phone, Laptop accessories.Wish you all the very best. Thank you very much mobile world berlin and very thankful to Mr.Masood
Jonny art: I have a great experience with this shop. I got my o2 sim in very good price. They also gave me free gift with o2 sim card. Staff is very honest and polite.
Mohammad Hamza Jamal: Masood bhai is very friendly and nice person, Very good good customer handling and support. Explained me everything thing in detail and helped me in choosing the best sim card and the plan.Would recommend to everyone.
prachi Singh: Its a nice place…very friendly staff and they gave post paid sim in 20 euros with unlimited net. Many place usually ask for resident permit but they didn’t ask for that. I would say you should visit this place if you are new here and want to purchase sim. 😊
Diksha Mittal: i am very happy with the service at Mobile world.I have problem with my contract because previous O2 contract was about 17euros but they deduct extra money every month after that i visited to the mobile world and they listened my problem and solve in few seconds I’m very happy now and also I recommend all the people to visit here and get amazing offers.
Poonam _032: Mobile world services are superb, they are very helpful and cooperative. They explained me the O2sim card plan in detail and I would highly recommend this place.
Manpreet Singh: I am so happy for mobile world shop service.Specially masood brother so cooperative.Thank you so much brother and mobile world.Working good and professional
Rana: I went here so many times and everytime I got really good services here ❤️ I suggest to all of you if you want good offers on SIM cards or any type of help you can visit them .thank you
6. LetMeRepair mobile - Berlin Alexanderplatz
not verifiedThis business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.Request your free profile now
39 reviews
Address: Karl-Liebknecht-Str. 21, 10178 Berlin, Germany
Schedule: Open ⋅ Closes 6 PM
Telephone: +49 30 27591790
Business type: Cell phone store
Web page: https://www.letmerepair-mobile.com/
Near LetMeRepair mobile - Berlin Alexanderplatz:
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LetMeRepair mobile - Berlin Alexanderplatz: what do users think?
charlonelie: Very competent and welcoming staff.I came with a broken screen on my Samsung S10. 2 hours later, I left with a brand new phone (battery, screen, back and frame) for a very reasonnable price.
Mike Jonas: Absolute top service I had my iPhone 11 Pro Max protected with foil at the IFA for free. Unfortunately, my display broke after a fall from a great height, but was still usable thanks to the protective film. Today I had the display changed at Let Me Repair and all I can say is great service, top customer service, super friendly and after 2 hours my cell phone was like new. Price absolutely great and acceptable keep it up
Nina Kiefer: Very competent, friendly team. Extremely helpful and solution-oriented! Fast, great help! I highly recommend them!
Monika Siemann: Thank you for the super friendly, competent and quick advice and help. Highly recommended. My shop ever...
José Miguel Flores Vásquez: Totally recommended! The colleagues know what they are doing and are super nice! You will be properly advised and well helped!
Steffen Wiegand: Very friendly staff and nice shop very good advice. Kadir the employee who served us top man. The boss would be stupid if he would let this one go. Very competent has a lot of knowledge about his subject
Ben Spiekermann: Wow great!!! Display broken Fold 3, nobody wanted to fix it, but here it is, super fast, super nice!!!
7. o2 Shop Berlin
not verifiedThis business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.Request your free profile now
1848 reviews
Address: Grunerstraße 20, 10179 Berlin, Germany
Schedule: Open ⋅ Closes 8 PM
Telephone: +49 30 27582555
Business type: Cell phone store
Web page: https://www.o2online.de/shops/berlin/133
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o2 Shop Berlin: what do users think?
Giacomo Tagliavia: I could not recommend this store enough! Everyone speaks English (very important for a foreigner like me) and is super friendly. I was helped by Manuela who was very kind and helped me through the whole process. I also recommend O2 especially when getting two likes since you get 50% off!
Response: Hello, Thank you for your great review. We are pleased that you liked it so much with us and wish you a lot of fun with our products. Your team from the o2 Shop Berlin -ALEXA-
Chinmay Surve: Amazing service. The staff is very friendly and helpful.
Karthik Bappudi: Great customer support. The staff speaks English and they are very helpful. Especially Sebastian, explained all the different offers and gave us a contract with a discounted price. I highly suggest this place for expats who are new to Berlin.
Response: I'm glad you were with us. Glad if your friends come to me so I can help them. Greetings Sebastian
Amanda Antunes: I had a very good experience in this O2 store, the attendant Sebastian was very helpful and friendly. He solved my problem and took all my doubts away. I highly recommend their services!
Monika Kashyap: Manuela helped me alot in financing my phone and my insurance as well. Best O2 store in berlin i can say that without any doubt. Thank you so much.
Response: Hello Monika, Thank you for your nice Feedback. I hope all is fine. All the best and merry chrismas Manuela( Monika) o2 Shop Alexa
Tala Radwan: A very good , fast service!Was everything done by Mr. DANIEL and was really helpful and I am so grateful for all his efforts to done everything as fast as possible 🙏🏻
Response: Hello, Thank you for your great review. We are pleased that you liked it so much with us and wish you a lot of fun with our products. Your team from the o2 Shop Berlin -ALEXA-
DMillan: Great atmosphere and experience!!Mr Sebastian was very kind. He explained us everything, clarifying all our doubts and helped us process all. Ask for him if you go to this O2 store!!
Response: Hello, Thank you for your great review. We are pleased that you liked it so much with us and wish you a lot of fun with our products. Your team from the o2 Shop Berlin -ALEXA-
ZOLEKA HOKO: Great service by Denis! Explained everything and was very kind! Offered me a discount too. Really happy with them
8. I Like Mobile Computer Sale & purchase
not verifiedThis business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.Request your free profile now
77 reviews
Address: Kottbusser Damm 70, 10967 Berlin, Germany
Schedule: Open ⋅ Closes 8 PM
Telephone: +49 30 68070391
Business type: Mobile phone repair shop
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I Like Mobile Computer Sale & purchase: what do users think?
ישי סימון: The best service and price you can find in berlin. Mohamad was very helpful.Thank you
dhaval shah: Very helpful guys.. best service.. I would always recommend.. twice I managed to get things done which was otherwise nightmare for me.. thank you guys.. All the best!
Julian Farias: I leave my phone they told me to went 7,30 Is 19:05 Is alreqdy closed i have a train tomorrow wich i Will have to change , because i dont have my phone.im calling none answer .
Alastor: Completely useless, left my phone on Saturday because my phone screen was working intermittently, when I returned I was told nothing was wrong with my phone but I showed videos of the screen being broken, only to be told they couldn’t help me. I am leaving on a flight tomorrow and instead of wasting my time with their sheer incompetence they could have let me go to another repair shop instead. Never again.
Chi Phan: Best service in town!
Imelda Kelly: Best Service in Berlin
Maicol Piani: Bought an iPhone cable. It worked once.
muhand farzat8: Very nice❤
Daniel Jantschke: Top
9. O2
not verifiedThis business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.Request your free profile now
450 reviews
Address: Leipziger Pl. 12/13, 10117 Berlin, Germany
Schedule: Open ⋅ Closes 8 PM
Telephone: +49 30 20679449
Business type: Cell phone store
Web page: https://www.o2online.de/shops/berlin/131
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O2: what do users think?
Maha Als: I visited the store, the staff was extremely friendly and help me in English to issue my sim card and phone. Thank you for your outstanding service. Thank Ronnie.
Jia Parthi: Got my prepaid card here. Staff was quick and helpful. Nothing else to add....
Response: dear Jia, thank you for your review, we are looking forward to welcome you soon again! best regards, your o2 team mall of Berlin
Alice Wunderbar: Great shop, my previous contract somewhere else ended and I was afraid I could not keep my old phone number without having to wait a few days without any number at all, because I need to be available at all times for work. They found a nice solution. Would come back at any times.
Response: dear Alice, we appreciate your recommandation and looking forward to welcome you soon again! your o2 Team mall of Berlin
Thomas Motto: I went there yesterday to buy a phone and the girl ( Nur ) at the reception was really nice. She explained to me everything and she helped me with my smartwatch. She was really great.
Maria Meichtry: I bought my new sim card for only 10 euros and the internet is working properly
Deni Zakya: Just bought a prepaid sim card, the staff is nice and helpful.
Response: dear Deni, thank you for your review, we are looking forward to welcome you soon again! best regards, your o2 team mall of Berlin
Khalid Miller: I have been to other o2 shops, but the staff in this one were helpful, and really tried to get me the best deals for my phone upgrade.
10. Telekom Shop Berlin
not verifiedThis business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.Request your free profile now
217 reviews
Address: Friedrichstr, Unter den Linden 155, 10117 Berlin, Germany
Schedule: Open ⋅ Closes 7 PM
Telephone: +49 30 20627892
Business type: Cell phone store
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Telekom Shop Berlin: what do users think?
Dominykas Sidlauskas: Shocking behavior by the staff, I never experienced or expected such poor customer service in Germany ...I am not one to complain but to be told to "learn German before coming back" and be greeted by such indifferent staff is really off putting. I wish I had something positive to say as I had heard very positive reviews of the brand itself, unfortunately that is not the case.
Mohammad Abu-Garbeyyeh: Went in to buy a prepaid SIM but the service was a bit rude and maybe slightly incompetent. Asked about converting the SIM to an eSIM and the representative had no clue what I was talking about. Went to another branch in another city and they happily helped. Good to grab something you know is there and get out, not much more besides that.
Justinas Milius Miliauskas: It should be illegal to be as rude as the guy in a white shirt and brunette girl were to me and my wife today at this store. We came in to ask for an extra new contract and we left after no more than 10 minutes of insults, sarcastic comments, 0 willingness to help, and finally telling us "why dont you go to another store" and as we walked out saying in German "and learn German before coming back" then laughing together.
Lisa McKenzie: Adjectives to describe this T-Mobile store: arrogant, impatient and unresponsive. We bought an unlimited data, calling and texting SIM card for our unlocked iPhone after arriving in Berlin. There were 2 transactions — the first month plus an extra second month. They rushed through the transactions and had to redo the second one because they made a mistake in spite of no other customers being in the store. A month later while in Vienna, we received text messages to top up the phone, but we had already purchased a second month of unlimited data, calling and texting. We went to T-Mobile in Vienna and were told we had to contact the Berlin store, which we tried doing. We got no response after 2 days of leaving multiple voicemail messages. We even scheduled an appointment with the store online, but to no avail. They simply did not respond. Unless you are in Berlin and can go to the store, avoid them at all cost.
Kate Sosevych: Few days ago I went to the T-shop on Unter den Linden with my problem and some guy (looked more like a store manager) was so rude and didn’t want to listen to my story, so just said he nothing can do but suggested to get a new sim with a new number. That’s not a solution for my problem. That’s a solution for that manager to do nothing. Today I went to the Telekom shop on Hauptstr and was pleased with the help that took just 5 mins (to listen to my story, take out sim, check smth in DB, insert card and voilà). Listen to your client and try to understand the problem - that is the half way to make your customer happy!
Justinas Milius Miliauskas: The two staff that served me today should not be employed in any customer facing position ever in their life. I have never received worse customer service or even human interaction with a stranger as I did in this store today.
Praveen Kuragodi: Incompetent staff, they do not respond properly. They seem to not know about their own products.
Biunca Perera: For international customers: yes, their staff speak English! I had an absolutely pleasant experience in this store. I came in looking to switch providers for both my mobile and internet contracts. I was assisted by the lovely Franziska, who explained all potential options for my situation (including getting travel data abroad for when I travel back home), I walked away with a super great deal, the comfort of knowing the switch will be smoothly handled by Telekom, and a great feeling that I’ve made the switch to the right provider! She also made me a coffee whilst she prepared my contracts! ☕️ I can only but highly recommend visiting this Telekom Store! Thank you for your assistance and great customer service, it was very much appreciated!
Juanita Romero Taborda: The worst customer service I had ever experience in my life. I cannot believe a company like Telekom can have this kind of people working there.
Oleksii Sosevych: I came here 2 times with problem and they couldn’t help me with anything. Stuff is rude and don’t want to dive into problem
11. o2 Shop
not verifiedThis business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.Request your free profile now
159 reviews
Address: Friedrichstraße 79, 10117 Berlin, Germany
Schedule: Open ⋅ Closes 7 PM
Telephone: +49 30 20646666
Business type: Cell phone store
Web page: https://www.o2online.de/shops/berlin/139
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o2 Shop: what do users think?
Jade Muller: Rene is just the best! Helped me since I moved to berlin to sort all my O2 contracts. Perfect for expats
Sandra Bijelic: After couple of attempts to reactivate the SIM card, staff wasn’t willing to resolve the problem. Each time there was an additional condition to the process. A lot of time wasted for nothing.
Response: Sorry, but the conditions aren´t made from us.
Chris Enitan: Always optimal service here. My experience here has always followed the format: go in, say your wish, get a long detailed explanation then leave happy. They just make it work and you worry less about your mobile or internet issues afterwards. 👍
Response: Thats why we are here. Thanks a lot.
Jose Harders: Super good customer Service. I’m very very pleased!
No Mi: I went there because of a problem I had with my contract. They not only helped me with my problem but also showed me better options for less money. Usually I’m skeptical but this team you can actually trust.Thank you.
John Kurian: My name is john kurian seydelstraße 36 10117 Berlin. I applied for my internet connection 1 and half month ago. Today was my installation date and I got a mail that your wifi is activated but no body send my rooter or no body came for installation actually why your company doing this kind of irresponsibility for the customers. Couple of times I m staying at my home for this installation and I took leave from my job and wasted my time and money. Really bad experience I got from your side.
Response: We're sorry that things didn't go the way they should have. However, this is not in the hands of the shop, as the appointments are made by third parties. However, they were always helped in the shop and told what to do. It's a shame that they rate us like that!
Haley Meng: Great service from Herr Kaya- super recommend! Got a phone and home internet sorted in 15 minutes. Genius.
Response: Thanks for the review. and we are waiting for your friends.
Laura Surban: Really good attention.
Ozgur Soner: The guy was a real expert. Knows his job very well. Polite and patient. Very good shop. Sincere advice.
Nikhil Vasaikar: Highly recommended store, very friendly staff and super efficient and helpful.
Response: Thanks a lot.
12. o2 Shop
not verifiedThis business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.Request your free profile now
87 reviews
Address: Potsdamer Str. 109, 10785 Berlin, Germany
Schedule: Open ⋅ Closes 6 PM
Telephone: +49 30 23004966
Business type: Cell phone store
Web page: https://www.o2online.de/shops/berlin/170
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o2 Shop: what do users think?
Raul Pacheco: Mr Bayer, gave an excellent and fast service when making my Internet contract
Aman Agrawal: One of the best interest service provider in Germany is O2, special thanks to Mr Deniz Bayar (potsdamer strasr 109) he was very helpful and supportive.😊
Response: thank you for your kind review Aman ! Your o2-Team
B.A kura: Very helpful, polite and attentive service. I would recommend his service to others.
Response: Thank you for your kind review! Your o2 team Potsdamer Straße
I Omar: great job nice guy. he got me nicr contract thanks!
Giorgi Kapanadze: Very helpful and professional.
Response: You're welcome and again at any time! Your o2 team Potsdamer Straße
Pavel Trufanov: Dennis was very good!
Response: Thank You Pavel :-)
Francisco de Larrañaga: they offer me a special students plan for my cellphone and respond all my answers
Ek Ek: Terrible service
Response: I'm assuming that this review isn't real, since our workshop was also rated with one star. Nobody can remember a dispute and none of our employees can do anything with the name. It's a pity when companies are presented on the Internet as a result. I'm assuming that this review isn't real, since our workshop was also rated with one star. Nobody can remember a dispute and none of our employees can do anything with the name. It's a pity when companies are presented on the Internet as a result.
Sami: Professional.
13. Media Mobile
not verifiedThis business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.Request your free profile now
3 reviews
Address: Behmstraße 5, 13357 Berlin, Germany
Schedule: Open ⋅ Closes 7 PM
Business type: Cell phone store
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Media Mobile: what do users think?
Joh Kner: Honest, dedicated and customer-oriented service, quick analysis of customer needs and appropriate product. He transferred my number from yourfone to o2 with no issues.
Mem et: Great experience. Great service.
14. Labelle Communications
not verifiedThis business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.Request your free profile now
Address: 20 Planckstraße, Berlin 10117, 10117, Germany
Telephone: +49 40 41358954
Business type: Cell phone store
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15. o2 Shop
not verifiedThis business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.Request your free profile now
127 reviews
Address: Friedrichstraße 141-142, 10117 Berlin, Germany
Schedule: Open ⋅ Closes 7 PM
Telephone: +49 30 20166830
Business type: Cell phone store
Web page: https://www.o2online.de/shops/berlin/198
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o2 Shop: what do users think?
Alla Petukhina: Very bad service. They only care aBout their commissions and nothing else. Mr Prince told me a lot about new tariffs and signing a new contract for a new address but somehow forgot to cancel my old one, what i asked, so I had to pay twice. One more great disappointment about O2.
Response: Dear Alla, we've received your complaint and were able to understand what has happened. There must have been a misunderstanding concerning the old contract. After we received your message that you wanted to terminate the contract, we reacted instantly. Therefore, we hope to have solved the problem in retrospect. Please feel free to contact us if it does not work out! Best regards
cindy kwelagobe: I have been to a couple of o2 shops around Berlin and their service was ok, but the service at friedrichstrasse is beyond exceptional! Ask for Prince when you get there, He was so patient and helpful all throughout the process. I got the best plan anyone could ask for. Prince customer etiquette, in this city especially, really made my day! He deserves a raise or a promotion for being so good at his job!
Meenakshi Shedde: Just to say I had absolutely EXCEPTIONAL service and help from Nadine Piskorski. She was extremely helpful and patient and went out of her way to sort out my O2 problems. World class customer service. Keep her happy!
Christa Schwarz: Super nice guys in this Store. Very helpful and genuinely customer service orientated.
Karl Koreander: Mixed feelings. Originally, my impression was rather good, and I had the pleasure to be served by a friendly and competent O2 representative. Today, an incompetent meat loaf informed me in harsh tone that I had no customer rights whatsoever. I was astonished. I was originally customer there, yes, but since I picked up one of those stalking calls by O2 and extended my contract over the phone, I was no longer his customer. Note that O2 does not do franchising, and the shops are owned by Telefonica. Most people would consider this fraud.
Response: Dear Mr. Coreander, we are sorry, something went wrong, we would like to speak to you personally. Of course, it is not nice for us shop employees if you ask us for personal advice and then conclude a contract extension over the phone, after all we earn our bread here on site. Incidentally, o2 has been franchising since 2000 and there are now more than 700 shops in Germany that are so-called partner shops. It is important to us that our customers are always satisfied. With best regards - Your o2 team at Friedrichstraße station
Edwin Felz: Super !!
Mourad: Worst service and staff ever, avoid them.
Tiago Vilaça: The staff was helpful and informative. They spoke English and helped me find the best solution for my problems.
Horst Reinkendorff: Super Team !!
Дмитрий Плахов: Ask for Cihan Ural - best Consultant ever!
