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1. Cyberport Store Berlin-Charlottenburg - Apple, Notebooks & Co.
Address: Bikini Berlin (EG, Budapester Str. 42-50, 10787 Berlin, Germany
Schedule: Open ⋅ Closes 8 PM
Telephone: +49 351 339560
Business type: Electronics store
Near Cyberport Store Berlin-Charlottenburg - Apple, Notebooks & Co.:
- a 5 meters away vegan hamburgers in: Vedang - plant burger (Bikini)
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Cyberport Store Berlin-Charlottenburg - Apple, Notebooks & Co.: what do users think?
Mark Kotenko: Very nice place for tech lovers. Lots of devices on exhibition, and available to interact with. In some categories there is not enough of variety, like TVs, otherwise very wide assortment. Prices are absolutely ok, a little on top of internet shops.
Victor Dzhangirov: My gf and I wanted to see colors on an LG monitor. It happened the monitor was connected to an apple tv that was turned off. I've asked an employee to turn the device on, he answered he doesn't care.What a wonderful service!
Response: Hello Mr. Dzhangirov, we profusely apologize for your experience in our store. We're going to pass your feedback on to our store administration. Regards, Marc from Cyberport
Giles: Cool shop for tech, most staff speak perfect English and give good advice. Good selection of items for phone, tablets and PC/Laptop also Apple reseller
Manuel BI: Do not go shopping here they have like 3 employees for all the store and they are ALWAYS BUSY so you cna expect half an hour to a a question.. AVOID better shop online or go to Saturn
Ahmed Musaad: Very limited electronic, but you may have a good offer
Response: Hi Ahmed, we are very sorry to hear that you found the range of products in our store way too limited. You can always order any product available on our website to our stores, without shiiping costs, and pick it up in the store of your choice. This way you can enjoy the full range of our products and buy them locally. Kind Regards, André / Team Cyberport
Aniruddha Pandharipande: I visited the biggies like Saturn/Media Markt, for understanding DELL Alienware but never got any response neither I could find any Dell accessories there, just by a flick tried Cyberport it was really pleasing experience, the only point I am rating one star less is the delivery time which definitely can be shortened.
Mahdiyeh: Small, this shop is fan of sh... Honor mobile. Low variation. Like other Cyberports you have to wait for the service!
Response: Hello M, not a nice experience, I agree with you and I apologize to you for it. You are welcome to tell me more about it at kundenzufriedenheit@cyberport.de and I will see what I can do. Many greetings, Manuel
Florian Hubertus: Unlike Media Markt or Saturn, Cyberport tries to portray itself as more sophisticated but in the end it’s even worse than those chains. You have to queue sometimes for 30 minutes for assistance and if you get it it’s a nightmare of ignorance. I had to go there three times to pick my broken phone up, for which they wanted to charge me almost the price of buying a new one iPhone XS). After the second time going there I said I won’t come back and they should ship it to me for free. The guy said he would leave a note so I don’t have to pay the 40 euros for the estimate. In the end I went again cause they were harassing me with e Mails and texts. The Gus this time completely ignored my complains and opinion, it was such a disrespectful behaviour. Don’t shop there.
Response: Hello, I'm sorry you had such a bad experience. Of course, I will pass on your feedback to the right places so that we can improve here. If there is anything else we can do for you, please email us at kundenglück@cyberport.de and give us the customer or processing number including the text of the review. Best regards, Manuel from the Cyberport team
Joseph Abdallah: So I was there to purchase a RTX 3080 on Saturday, November 20th. Before I even asked a staff member to get the graphics card out of the security case, I noticed the security guard watching me and my daughter as we made our way through the store. We didn't have any product in our hands, I didn't see a reason why we were being watched. This me very uncomfortable, so I decided to leave and to purchase the items online from another retailer.
Response: Dear Joseph, I’m sorry, that your order turned out differently than it was expected. I appreciate that you are disappointed, but I would really like to see if there is anything, that I can do for you. Can you please send me an E-Mail with your Order number and your request to Kundenzufriedenheit@cyberport.de so I can see what I can do? Many greetings Daniel from the Cyberport-Team
Harel Arzi: Large place with a relatively limited selection for each category. Staff not super friendly.
2. o2 Phone Shop Berlin
Address: Bahnhof Alexanderplatz, Dircksenstraße 2, 10179 Berlin, Germany
Schedule: Open ⋅ Closes 7 PM
Telephone: +49 30 28097950
Business type: Cell phone store
Web page: https://www.o2online.de/shops/berlin/195
Near o2 Phone Shop Berlin:
- a 4 meters away donuts stores: Dunkin' Donuts
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o2 Phone Shop Berlin: what do users think?
Jeyan Çınar: Do NOT come here. They're only nice if it's your first time because they're probably giving you an unnecessarily expensive contract with services you didn't ask for. It took 5 visits and endless phone calls to (partially) fix a simple problem, they were pretty hostile the whole time. I wasn't even aware of some itemizations until I visited another branch by chance, where they ended up almost halving my monthly payments.
Response: Dear Mrs. Cinar. You are always welcome with us and we do not understand your assessment. You have received the rate of your choice from us and, as discussed, this is 30 euros. As we informed you during your visit, there was a problem with the billing at the beginning. Unfortunately, in January 2022, these led to a problem for many o2 customers. However, these were remedied for all clients. You haven't lost any money. We also wonder which shop is said to have halved your bills. Your tariff is still set up as discussed. Your bills are correspondingly higher due to use abroad. This is not due to your tariff. We look forward to welcoming you again. Best regards the O2 team at the Alex!
Flavio R. David: The perfect choice for SIM card here in Berlin. The staff helped me a lot, answering all my questions, really careful. It is hosted here really close to Alexander Platz and TV Tower. I'm really satisfied.
Olly Altukhova: I can't believe it, but two times in this store I was cheated out of a contract! This is some kind of horror! The first time I came to cancel, and the guy who worked with me had the contract terminated. Because of many reasons I couldn't come up and didn't really check the account, but then I realized that they kept withdrawing money and didn't terminate my contract. The second time I went to reduce my rate and somehow resolve the overpayment for the second contract I don't use, I got twice the bill I had before! It feels like they are just trained to cheat! What is going on with you O2? How do I get rid of what your employees have imposed on me now? Why do I have to pay for it? It's insane!
M L: Man this is the most ridiculous service ever. The man working there is only helpful when you are signing the contract, after that, no help AT ALL. They just say to call the hotline, which is IMPOSSIBLE to reach. Usual stuff...
Urban Monk CG: Very bad experience, after I asked for one contract for 19 euro, I got a bill for 117 the first month , when I went complaining they told me it was a mistake of the system and that they could offer me a discount for the next 6 months which does not solve the problem. It was a total scam. very poor service
Response: Hello Lara Rolloff, pity that u are apparently so dissatisfied. Can we possibly help? Send us an e-mail to service@unicomberlin.de and we will call you back! Best regards, ur service team!
junha Hwang: Never go. I think he thought he was a foreigner and he did not speak German. It is so unkind to talk English until the end. I continued my private conversation despite my presence in front of me, and it was not blunt. The fee for the fee is 15 euros. I've never been asked to do this in any city in Germany. Apple manager named salo. He's really unkind and commanding.
Response: Hello Junha, too bad that you are obviously so dissatisfied. Maybe we can help? Send us an email with the telephone or customer number to service@unicomberlin.de and we will call you back! LG, the service team!
Salvatore Wenak: I bought a prepaid O2 German SIM and needed help to activate it. The staff were great. I simply walked in the 02 shop, sat down and started registering my SIM using their WiFi... Its a long process and when I got stuck (must use German postcode 5 digits only). The staff did it for me. Great service. THX SELO
Response: Hello Salvatore, thx u 4 ur 5-star rating. We look forward 2 ur next visit. Best regards, the service team
Cole Slaw: o2 shop in a place where theres only EDGE coverage on o2 Network!! WHAT A JOKE OF A NETWORK!!
Response: Dear customer, did you make a mistake when rating our O2 shop? The o2 mobile network is excellent at our location. (Current technologies in Germany 2G, 4G and 5G are available and work excellently) Please check your mobile phone for supported technologies.
Catarina T.B. de Souza: Worst experience i have in my life ! I really wanted to call the police. After waiting the shopping being open 15 min in the entrance they told me the system were not working an start handeln with another customers when i asked why this they just ignore me. The only thing i can do is write a review here . DONT GO THERE .
Response: Dear Ms T.B. de Souza, When you stood in front of our shop on July 2nd, 2019, we were only open at 10 a.m. as usual. You then wanted to pay your overdue bill, where we informed you that the systems are not working at the moment, as is the case in all other shops. You should understand that we cannot give you an exact time when the systems will be restored. The fact that we then continue with customers with other concerns is probably obvious. What was amazing for us was your statement, quote: "You are racist." If you had only waited 10 minutes, the system problems would have been resolved and you could have paid your bill. In the future, please use the bank transfer method. Our house ban remains in place.
Danilo Biella: While configuring my new SIM card he gave his shop a 5 star review without asking my permission...Stay away!
Response: Hello Danilo, Thank you for this information, we will investigate and will prevent it. Best regards, the service team
3. HUAWEI Flagship Store Berlin
Address: Kurfürstendamm 11, 10719 Berlin, Germany
Schedule: Open ⋅ Closes 8 PM
Telephone: +49 800 77886633
Business type: Cell phone store
Near HUAWEI Flagship Store Berlin:
- a 5 meters away event planning specialists: BEYOND - events
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HUAWEI Flagship Store Berlin: what do users think?
Bruck M. Kimmerle: HUAWEI Flagship Store right opposite the Kaiser-Wilhelm-Memorial-Church (an anti war monument and sacral space) moved from Alexanderplatz to Kurfürstendamm and became much bigger, fancier. And very shiny and stunning, indeed. Excellent service of an excellent IT premium brand. Made in China at its very best! Just exchanged an old smartphone battery in less than one hour, for less than 25 EURO!!! And HUAWEI even handed over a goodie bag with cool stuff, which is 15-20 EUR worth at least!
R Bekki: I have bought 1 watch fit new in the store, the store staff is super nice, they helped me to give a extremely detailed description about the product even if it is just a not that expensive product. The problem with HMS is totally fine by me as i can use all the apps i need downloaded via Petal Search and APP Gallery. And the store located in a good position and bright and big. Will definitely come next time!
Arina: Very friendly and nice workers, and especially the girl (I didn’t ask the name, unfortunately). She speaks few languages, and it was nice to talk to someone in my native language. Store looks amazing and they have everything you could possibly want to get.
Sven Van der dissen: Really friendly and helpful staff, got the issue I had fixed in no time
Shafiqullah Gardezi: So friendly staff, they gave me 1 extra phone cover and 1 earphone free. I bought p40 pro + Huawei watch in 1€( with phone). Only problem with phone is that you can’t use google services but instead of google services you can use other 3rd party apps by downloading apks
Alex Lass (Laelassa): It was one of the best customer experience in my life - friendly staff, cool service and my favorite brand. The quality of Huawei is superb. Much better than Apple, I'm in love with their laptops and headphones - greatly recommend! Especially want to highlight quick and professional guys from service center and your sales manager Elizabeth, she helped me a lot and showed all interesting and really important things. I have bought this time and come back, thank you guys! Also, I thank you for the staff who knows many languages - as for "not native" citizens it's treasure in Germany! 5 stars, only 5⭐
赵逸群: I don’t wanna give one star if it has the option! The most terrible and awful service I have ever had. All my datas are gone after a longlonglong time repair. Do not choose huawei official repair if you wanna your mobile to run well.
Vadym Zakusylo: It's a nice store. I lost my headphone charging case. And the staff helped me with a new one for my headphones.
ibrahim mustafa: Mr AbdAllah was really nice and professional, helped me a lot and give fantastic offer
Yoanna Savcheva: Great store. The sales assitents are really helpful, there are no queues.
4. o2 Partner Shop Berlin
Address: Turmstraße 85, 10551 Berlin, Germany
Schedule: Opens soon ⋅ 11 AM
Telephone: +49 30 39807777
Business type: Cell phone store
Web page: https://www.o2online.de/shops/berlin/226
Near o2 Partner Shop Berlin:
- a 26 meters away pizza buffet: Pizza con Amore
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o2 Partner Shop Berlin: what do users think?
Max Rodriguez Gomez: Great service! We wanted a prepaid chip and the staff was super helpful, even though we didn't speak German. They answered all our questions and we walked out with a new fully working phone line.Thanks again!
Siddhartha Nath: Herr Holz… nice person I met in the store. Service is awesome.
Austin Strobel: I was able to get my SIM card quickly and the employees were very helpful!
Pratik Takawale: Perfect place to get your new phone/ sim. Great service!
Nusha: Good Shop thanks for your work guys 🙌
Alphin Jk: good service but Not good for English speaking costumer
Response: We regret that you could not be advised in English, but as you say yourself, your request was still solved with good service - so we don't understand the bad rating!
Krista: The staff at this store were very helpful and friendly and went out of their way to ensure we had the best deal possible for our new contracts. Myself and my partner both signed up with new contracts (S9 and S9+) and found the experience to be very easy due to the amazing staff at this store that took the time to clearly explain everything to us. Very happy with the service here, they have restored my faith in o2 and I highly recommend them!
Michał Czechowski: I don't recommend this place! The service is very incompetent and is not helpful. The only answer you will recive when you have a problem with their service - "Be patient. You have to wait we can't do anything". Moreover the bald guy working there is unpleasant and doesn't offer any information or help. I really recomend NOT to use O2 and to avoid this place.
Jakob Bertelsen: Internet speed is okay which is the reason for the second star. I experienced to recieve a bill with a too high amount twice. One time i had to fix it in the shop, which took three visits were i was promised it would be fixed each time, but didn't happen until the third time. The second time didn't have anything to do with this specific shop but O2 in general as the mistake came from a central place. When i got my internet from O2 the guy helping me in the store didn't take the time to probably explain it and answer my questions, which resulted in me misunderstanding the price as i didn't speak perfect german at the time. Not taking the proper time for the customers is a general thing i experienced here, even when the shop was empty and there was no one waiting immediately after. All in all wouldn't recommend it, especially not for people coming from abroad and only need it for a shorter period of time.
Eugenio Sauret: Really helpful and well managed with time
5. Cyberport Store Berlin-Mitte
Address: Friedrichstraße 50-55, 10117 Berlin, Germany
Schedule: Open ⋅ Closes 8 PM
Telephone: +49 351 339560
Business type: Electronics store
Near Cyberport Store Berlin-Mitte:
- a 0 meters away Reseller specialists: Cp-retail GmbH
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Cyberport Store Berlin-Mitte: what do users think?
Yousof Mardoukhi: It has been since 2018 that I shop my electronics at Cyberport. Mostly I do my shopping online, but there were a few occasions I did my shopping at this branch. The staffs are friendly and helpful. They are dedicated and pay attention to the customer's needs. I financed my products twice, and they spent almost an hour with me going through the formalities and explained to me attentively and carefully the content of the documents; patient and helpful. I must mention that they have excellent customer service in case your products malfunction.
Giulia Valenti: I just came home from a big shopping at cyberport and i had a great experience with Sasha , prepared , funny and so so so helpful!! Can't say about repair service (hopefully i won't need it) but hopefully will be as good as my experience with him at the shop ☺️ plus my order was fast available for pick up at the shop ! So i haven't experienced any delays or complications! I strongly suggest !
Roberto Bertinetti: Cyberport is the best. I went to several other stores but this one was really great. Besides the good offer I could find, the employee Sascha P. was really professional, gave me a lot of good advices about what Mac to buy, and most of all was really kind and polite. Great service, highly recommended.
bao quang Linh: Used to be a fan of Cyberport due to the price but no more with the customer service. Ordered a product and then waited more than 10 days and still isn’t available for pick up at store (Still waiting and no reply yet). Also the attitude of the worker (at the Kasse) there is also rude (Store Mitte at Friedrichstr).
Response: Hello Mr. Linh, we are very sorry to hear that you had to wait longer than cummunicated to pick up your order and felt treated in a rude manner by our staff. I would like to comprehend what happened here in detail and invite you to write us an email to: kundenzufriedenheit@cyberport.de to look into your case. Kind Regards, André from the Cyberport-Team.
Janči Kapusta: Really great place. I usually shop here all my Apple products. It is 20-150 eur cheaper than apple official website.Stuff is very nice and quick. They print me full invoice for each purchase when asked.
hamza mashhadi: they have got a wide variety of electronics readily available at the shop.staff is really helpful as well.really liked buying from here
David Sigant-Båtman: I had them service my AirPods Pro. Very fast, professional, and English speaking service. Would recommend them.
Ernie Wang: I would not shop from them again. I bought two AirPods which were both faulty, which I ended up having to return them. I spent 30 euro on a screen protector for my iPhone (normally cost 10 euro) which was supposed to be "Good quality". It had an air bubble in 5 days then cracked in just over a week. I reflected this to the store manager who was extremely patronising with made-up statics saying I was "one in thousands who has this problem". He was basically shouting at me in front of other shoppers, trying to get me out of the store. It was a very bad shopping experience. I would not go here again.
Response: Hello, defective products are always particularly annoying, I understand you completely. In such a case, we always check individually and find a customer-friendly solution. If it really happened that way here in the store, we would like to formally apologize. Please contact us with the exact details and we will be happy to look into the matter for you. Many greetings, Manuel
Paul DAUWE: It was a good experience. The vendor was very helpfull (Sacha Pauliks)
M S: Throwing money in garbage is definitely a better investment than buying something from Cyberport or Microsoft!Worst service ever, most devices I bought are bad quality, no real guarantees… my Microsoft book that I bought 1 year ago is just garbage!
Response: Hello, we do not manufacture equipment, but we are always there for our customers in case of problems. For this purpose, we are also available through many contact channels. Many greetings, Manuel from Cyberport-Team
6. Mii IT
Address: Hedemannstraße 10, 10969 Berlin, Germany
Schedule: Open ⋅ Closes 6 PM
Telephone: +49 30 77327787
Business type: Computer store
Web page: https://www.miiit.de/
7. Cyberport Store Berlin-Steglitz - Apple, Notebooks & Co.
Address: Schloss-Straßen-Center (EG Walther-Schreiber-Platz, 1, 12161 Berlin, Germany
Schedule: Open ⋅ Closes 8 PM
Telephone: +49 351 339560
Business type: Electronics store
Near Cyberport Store Berlin-Steglitz - Apple, Notebooks & Co.:
- a 11 meters away gaming chairs shops en: Smyths Toys Superstores
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Cyberport Store Berlin-Steglitz - Apple, Notebooks & Co.: what do users think?
Cantripping _: A decent selection, and if you wait for deals online you can get some solid bargains. In-shop is a tad expensive, however. Customer support was... adequate. A faulty laptop hinge return was processed in what seemed like a fairly long time, but I received a new product completely free of charge. Had it been a bit speedier, that would have been great, but I am content with that.
Mohammad Khan Yaqoby: Unfortunately, the website is not update. Most items are not available in the store. Even some items are presented in the Vitrine , but they don’t have it on the store. I wanted to buy Samsung A53, the samples were in the vitrine. but when I asked from costumer service, they said we don’t have. I was looking for a laptop too, that wasn’t available too.
Response: Hello Mohammed, we are very sorry that you have been disappointed because the items of your choice were not in stock in the store. You can always check the availability of a certain product on our website, by choosing the specific store within the options. Alternatively, you can always contact us by mail or phone and we will be happy to check the current status for you. Kind Regards, André / Team Cyberport
Chandan B S: Zero customer support. No hospitality.. Only rude remarks. On top of it all, I was not allowed to unlock (pin) the phones on display to check their specs or functioning.. However for iPhone they were unlocked by default... Meaningless explanation. No wonder zero customer presence when I enter the shop.
Response: Hello, I'm sorry you had such a bad experience. Of course, I will pass on your feedback to the right places so that we can improve here. If there is anything else we can do for you, please email us at kundenglück@cyberport.de and give us the customer or processing number including the text of the review. Best regards, Manuel from the Cyberport team
Mirko Thiesen (Thiesi): Staff are generally friendly and helpful, prices are okay, but queuing times are often unacceptably long. I once had to wait an entire hour to pick up a simple USB cable which I had ordered and already paid through their website. Having to wait so long for something that eventually took just two minutes was highly frustrating. Yes, that particular incident was an exception. However, waiting times of 15 to 20 minutes just to be handed an item you technically already own are the norm.
Mustafa Shabbir: bought iphone. available 2 days before the delivery date. good service
Yulia Shterenberg: Staff and security really rude. Incredible behavior, at 19:55 security closed the shop and didn’t allow to come in and was laughing. I told him I know which laptop I want to buy, just need to pay for it and I still have 5 mins but this man was just making fun of the situation with other staff members.
Response: Hi Yulia, that doesn't sound right at all. I want to formally apologize for that. Please send me an email to kundenzufriedenheit@cyberport.de if I can still help you in this case. Greetings, Manuel
Jasmin Mrkaljevic: incredibly rude stuff. Waited more than 15 minutes just to pay for one article.
Response: Dear Jasmin, thank you for your feedback. I can imagine, that's really annoying. Please accept my apologies for the misbehaviour of my colleagues. We aim to make your shopping experience as pleasant as possible, both online and in our stores. I'd love to take another look at it for you. Just send me an e-mail with your customer data and we exactly happened to kundenzufriedenheit@cyberport.de if you like. Best regards, Beate
Predrag Petkovic: Very strange store. Looks like everyone is busy... somwhere in the storage maybe... I waited for 5 minutes to be charged a different price then the one printed on the product I was buying. It's not a big difference 25% more. 4.90 insted of 3.90€ Wait, isn't that illegal??? I can't imagine what they'd do if I went to buy a laptop. :)
Rita Sousa: If you are an English speaker you can easily came to this store.I just had a problem with my bill, where I needed to change the name and I was attendee by Rober Reimer, who easily solved my issue and he was very nice to me!
Ruwan Geeganage: One of the best customer service I have ever seen. The staff tries their best to cater to the customer in English (It is my fault that I couldn't speak German). I would recommend Cyberport Store Berlin-Steglitz any day. Friendly, helpful staff.
Response: Dear Ruwan, thanks a lot for the brilliant feedback. Please enjoy your products and keep on shopping at our local shop in Berlin. :) Best regards, Beate
8. o2 Shop Berlin
Address: Unter den Linden 16, 10117 Berlin, Germany
Schedule: Open ⋅ Closes 8 PM
Telephone: +49 30 40751012
Business type: Cell phone store
Web page: https://www.o2online.de/shops/berlin/132
Near o2 Shop Berlin:
- a 11 meters away private security courses: GPS Global Private Security GmbH
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o2 Shop Berlin: what do users think?
Vinay Chaudhary: I have always loved the shop. Its customer friendly and always provide the best suggestion. O2 services are also great along with the connectivity. They have both English & German language support. Would recommend it any day :)
Response: Hello Vinay, you're always welcome. Thanks for the rating! Your o2 FlagshipStore
Samir Rehman: This store was such a good help forMe today. The gentleman spoke perfect English and was very very helpful. A true gentleman and I would recommend this store. Thank you so much
Response: Hello Samir, thank you for your excellent rating! Your o2 FlagshipStore
Loula Boye: I had an amazing service at the shop. I’ve been here twice and Goldin was amazing. They speak English as well. Very supportive in every issue. I had support in internet, router and purchasing of a new phone. Great service
Response: Hello Loula, thank you for sharing your experience with our store! Your o2 FlagshipStore
Juan Camilo Celis Suescún: Great costumer service ! Helped me within a couple of minutes and now everything works perfect!
Response: Hello Juan Camilo, nice to hear that you was happy with our store! Your o2 FlagshipStore
Sandra Bijelic: Super helpful staff. Solution oriented. SIM card activation was settled in 10 minutes. Friendly and competent team. Highly recommended!
Response: Hello Sandra, thanks for the rating, you're always welcome! Best, o2 FlagshipStore
Naman Parikh: Very helpful staff and one of the best O2 shops in Berlin. They do both things like contract and prepaid too. This is one of the genuine and cheapest O2 shop.
Response: Hello, you're always welcome, thanks for the valuation. Best, o2 FlagShip-Store
Toninio Waelkens: Scammers, charge you for stuf they don’t deliver and then hang up on you when you try to get it back.
Response: Hello Toninio, thank you for your feedback, this is the only way to improve our customer service. Unfortunately we could not find out that you are visiting our shop, but we are happy to offer you a personal consultation appointment to take care of your problem. Your o2 FlagshipStore
Armando Ruiz Martinez: Great service, personell pay attention to detail, they try to help you resolve the problem. If It's not always possible on the first go, they stay in touch with you on dates agreed upon with you. I had a problem with my phone and they really did their best to get the problems resolved which ended in the phone getting exchanged for free. All with good patience and a smile. I prefer the shop over the phone line.
Viola S.: They help me to activate my card, very fast and professional.
Response: Hello Viola, thanks, we appreciate it! If you got any questions feel free to visit us again. Your o2-FlagShip Store
Kuan Liang Wu: Great customer service at O2! Super friendly and professional. Will come back here if we have more questions or help needed!
Response: Hello Kuang Liang Wu, we are proud that you like our service, you're welcome everytime Your o2-FlagshipStore
9. O2
Address: Leipziger Pl. 12/13, 10117 Berlin, Germany
Schedule: Open ⋅ Closes 8 PM
Telephone: +49 30 20679449
Business type: Cell phone store
Web page: https://www.o2online.de/shops/berlin/131
Near O2:
- a 1 meters away stores to buy women's jeans dungarees: Bershka
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- Be the 1st in the ranking
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O2: what do users think?
Ioannis Skouras: Having relocated recently to Berlin, I had way too many questions regarding phone contract and internet available for my new apartment. The staff was too helpful, kind, patient and didn't seem annoyed by the questions even for a second during an almost 30' process. Also spoke perfectly good English. It's rare to get treated that well in any kind of service. Keep it up!
Maha Als: I visited the store, the staff was extremely friendly and help me in English to issue my sim card and phone. Thank you for your outstanding service. Thank Ronnie.
Jia Parthi: Got my prepaid card here. Staff was quick and helpful. Nothing else to add....
Response: dear Jia, thank you for your review, we are looking forward to welcome you soon again! best regards, your o2 team mall of Berlin
Alice Wunderbar: Great shop, my previous contract somewhere else ended and I was afraid I could not keep my old phone number without having to wait a few days without any number at all, because I need to be available at all times for work. They found a nice solution. Would come back at any times.
Response: dear Alice, we appreciate your recommandation and looking forward to welcome you soon again! your o2 Team mall of Berlin
Tolga Eruygun: I signed my internet contract there, and they got 50 euro connection cost in cash saying that the card reader was not working. I asked for a receipt for the 50 euro, and they said it will come via E-mail which I have not received till now. Later on I saw that on my contract it says that they used a %100 voucher (gutschein) for connection. Which means they ripped me off by stealing my 50 euro. I am not able to reach the customer service till now. I do not recommend o2 for not helping me and for being unreachable all the time, and I do not recommend this particular o2 shop for stealing customer's money.
Thomas Motto: I went there yesterday to buy a phone and the girl ( Nur ) at the reception was really nice. She explained to me everything and she helped me with my smartwatch. She was really great.
Maria Meichtry: I bought my new sim card for only 10 euros and the internet is working properly
Deni Zakya: Just bought a prepaid sim card, the staff is nice and helpful.
Response: dear Deni, thank you for your review, we are looking forward to welcome you soon again! best regards, your o2 team mall of Berlin
Sven Ladovic: My internet at home died. Went to ask for help and of course they can't do anything. They can sell all services, even DSL contract, but can't help fix a problem. Was referred to customer service telephone which works until 8 of course. 2 stars because at least they spoke English.
Khalid Miller: I have been to other o2 shops, but the staff in this one were helpful, and really tried to get me the best deals for my phone upgrade.
10. O2 Shop
Address: Alexanderpl. 3, 10178 Berlin, Germany
Schedule: Open ⋅ Closes 8 PM
Telephone: +49 30 92122188
Business type: Cell phone store
Web page: https://www.o2online.de/shops/berlin/134
Near O2 Shop:
- a 8 meters away shops where to buy souvenirs in: I LOVE BERLIN - MUDDASTADT GmbH
PROMOTE IT!
- Be the 1st in the ranking
- exclusive page
O2 Shop: what do users think?
Ildiko Majoros: Very nice service!I needed to change my contract and take my old cell number to my new contract and everything went well easy, fast, friendly and smooth.I highly recommend for everyone to come to this. O2 shop 🤩🤩🤩
Itai Levitan: Daniel provided a very thorough, patient and professional service, demonstrating that O2 has improved its service. Good work, O2 💪
Nika Kurdadze: Awesome service! Great place to buy prepaid sim cards.
Maria vako: The guy did't explain anything, was surprised I wanted the contract, and was angry when I did not know why I need to come physically to a card machine, that was Occupied by other customers at that moment. I've had better service.
Giorgi Eradze: great service, thank you very much!
Lucy M: Time stands still at this shop.No waiting area. One has to stand outside, praying the one and only customer service provider decides to provide service. We had to wait for more than 40 minutes while the service provider chats with one customer. SMH
Francesca Signorello: Great service and great student discounts! Berber was extremely kind and helpful with everything!! I warmly suggest you their service
vakho kurdadze: Perfect service, very satisfied
Elena Armaroli: Perfect service, Cem was very patient and answered all my questions. They speak English as well :)
İrem Ereke: As someone who has just moved to Germany, I needed support with a SIM card. They solved it within minutes. I recommend the friendly and helpful team. Special thanks to Mr.Fuat for his support. Also, the location of the store is the best!
11. Digital Top Up
Address: Neue Schönhauser Str. 2, 10178 Berlin, Germany
Business type: Cell phone store
Near Digital Top Up:
- a 4 meters away stores to buy women's black boots: Dr. Martens
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- Be the 1st in the ranking
- exclusive page
12. o2 Shop
Address: Potsdamer Str. 109, 10785 Berlin, Germany
Schedule: Open ⋅ Closes 6 PM
Telephone: +49 30 23004966
Business type: Cell phone store
Web page: https://www.o2online.de/shops/berlin/170
Near o2 Shop:
PROMOTE IT!
- Be the 1st in the ranking
- exclusive page
o2 Shop: what do users think?
Raul Pacheco: Mr Bayer, gave an excellent and fast service when making my Internet contract
Aman Agrawal: One of the best interest service provider in Germany is O2, special thanks to Mr Deniz Bayar (potsdamer strasr 109) he was very helpful and supportive.😊
Response: thank you for your kind review Aman ! Your o2-Team
B.A kura: Very helpful, polite and attentive service. I would recommend his service to others.
Response: Thank you for your kind review! Your o2 team Potsdamer Straße
I Omar: great job nice guy. he got me nicr contract thanks!
Giorgi Kapanadze: Very helpful and professional.
Response: You're welcome and again at any time! Your o2 team Potsdamer Straße
Pavel Trufanov: Dennis was very good!
Response: Thank You Pavel :-)
Francisco de Larrañaga: they offer me a special students plan for my cellphone and respond all my answers
Ek Ek: Terrible service
Response: I'm assuming that this review isn't real, since our workshop was also rated with one star. Nobody can remember a dispute and none of our employees can do anything with the name. It's a pity when companies are presented on the Internet as a result. I'm assuming that this review isn't real, since our workshop was also rated with one star. Nobody can remember a dispute and none of our employees can do anything with the name. It's a pity when companies are presented on the Internet as a result.
Sami: Professional.
Akin Isletme: Outstanding o2 shop! Super friendly and helpful. Stay tuned even if it doesn't work right away. Customer service excellent and recommended!
13. o2 Shop
Address: Kurfürstendamm 157/158, 10709 Berlin, Germany
Schedule: Open ⋅ Closes 7 PM
Telephone: +49 30 89068385
Business type: Cell phone store
Web page: https://www.o2online.de/shops/berlin/175
Near o2 Shop:
- a 0 meters away car interior cleaning: Autoreinigung Berlin
PROMOTE IT!
- Be the 1st in the ranking
- exclusive page
o2 Shop: what do users think?
jaffar sadik: Friendly, helpful, down to the earth, super solutions are provided.I left them satisfied with their services and advices, for sure I’d visit them again for future needs in both internet at home and with mobiles
lisa kim: Very quickly can orint out a voucher for recharging pre-paid phones. Great service.
Gizem KARAÇAY: I got the best service on that shop. its a small cozy place so you also dont have to wait so long. If you need any help about buying a telefon or just getting some information about tarifs you should choose that shop
jae ahn: Very kind and great service here. Will come here all the time!!!
Zocchi K.: Recommand
Sam!r Taslixhe: Top
Agathe Laurent: Rude and unhelpful
Cem Bilic: A very well run branch. Perfect move from Vodafone to here. Get mobile and home internet at a very good price. Transition works smoothly and with top support in all questions and concerns. Kudos to Mr. Kücük. Keep it up ...
Horst Driever: At the first visit I still thought the absolutely arrogant appearance of the seller is a coincidence and a product of the day. On the second visit I was able to experience that the customer in front of me was treated like a small child. It couldn't be surpassed in terms of arrogance. You can't expect help here, just sales, new deals, etc. It has absolutely nothing to do with service and customer-friendly behavior. They couldn't (wouldn't) really help me either, in a friendly but highly arrogant manner, they gave me meaningless answers from above. The hotline then clarified my request in 2 minutes, 1 minute waiting time, a conversation and everything worked again.
Елена Алёшина: A really great store. Here we help and do everything for the customer. Not only sales but the advice is impeccable. Thanks to Mr. Kücük for the great cooperation.
14. HUAWEI Customer Service Center Berlin
Address: Karl-Liebknecht-Str. 21, 10178 Berlin, Germany
Business type: Store
Near HUAWEI Customer Service Center Berlin:
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- Be the 1st in the ranking
- exclusive page
HUAWEI Customer Service Center Berlin: what do users think?
Achim L: ✳️This customer service center of HUAWEI is one of the outstanding service I've ever visited - apart from the service helpfulness expertly DETAILED ''ACCURACY HUAWEI CENTER'' terrific customer service and best customer satisfaction level in every respect in a skala of 1-10 ✳️15 earned✳️ ✳️PRETTY RECOMMENDED ✳️
Xy Yx: Brought in my laptop for battery issues. All the staff was top-notch professional, took the time to examine the issue, heard my broken-German explanations, Leonard did everything in his power to support and even offered coffee... would give 6 stars if possible. Unfortunately, technicians found out they need to order spare-parts only after opening the device, which leaves me concerned for long-time waiting. Let's see if the repair service matches the premium quality of front-office and deserves highest rating as well. This is easily the best Customer Service center I've experienced in Berlin. E.B. Edit: after a month, have to downgrade the rating from 5 to 1 stars. My laptop has been sent to an old address (despite what's shown in the receipt and what we agreed) forcing me to go across Berlin. Most importantly, the laptop has the wrong keyboard (again, despite what's shown in the repair-receipt + what we agreed). Very unfortunate.
gabriell nascimento: The service is superb. My phone had its battery swollen. I took it to the customer service, they made a contract very quickly and said that the phone would be ready for pick up in 3 hours. I went there later in the day and I received a new phone because they didn't have spare parts.
Guido Martin Kosloff Gancedo: I don't usually rate 5 starts, but the service received at the HUAWEI Customer Service Center really exceeded my expectations: Professional, fast (my phone was repaired in only 3 hours!), good quality repair and extremely friendly (and also english speaking) employees. 100% recommended!
Ola Ness: Complete waste of time. Website says they speak English and German, but on the phone they only spoke (very mumbled) German, with music in the background, making it very difficult to understand. I was also informed that one cannot just take the phone to the shop to get repaired, but needs to write to them via snail mail to get a price (also return in snail mail) so that you can then send your phone in for them to repair (when? He couldn't say. Could be some weeks, apparently) and send it back via snail mail. Top service. Not.
Inès Katz: Wonderful customer service!! Friendly, fast, efficient and very patient guy who explained me everything in English and was super willing to help. 2 hours later, my phone looked brand new for a very reasonable price
Deepak M Mathew: Send my P20 Pro smartphone for repair more than a week ago. I called the customer service two times. Every time they say the service center just started the repair (on the day I call). Providing false information (lying) to the customer is totally unacceptable and unprofessional. Since smartphone is unavoidable for many day to day activities, it make a lot of discomfort with such false information provided by a reputed company. Besides, such a long repair time is also very high.
Yu Yu Aung: Friendly, patient & helpful staff who take their time to help customers out with all their questions. Personally, even better experience than going to Genius Bar at Apple. Exceeded all my expectations
Tala Rifka: What an AMAZING customer service!! I was already very happy switching from Apple to Huawei but after trying their customer service I was sure I made the right decision. I broke the screen of my P20 phone and needed to change the display. I signed all the papers and gave them my phone and I came back 3 hours later only to be surprised that they are giving me a brand new phone! Not only that, but they gave me a better version (P20 Pro) and I didn't pay anything! Thank you so much!
Furkan Güven Taştan: So helpful staff for your all problems related to products of Huawei. They will welcome you as their guest in the store and they offer a coffee for you. And also they support each other as a team. Thanks for your help dear workers of service center :) And thanks to a guy specifically who were in Turkey almost 20 years ago!
15. o2 Shop
Address: Invalidenstraße 35, 10115 Berlin, Germany
Schedule: Open ⋅ Closes 7 PM
Telephone: +49 30 34622600
Business type: Cell phone store
Web page: https://www.o2online.de/shops/berlin/204
Near o2 Shop:
- a 7 meters away gynaecology clinics: Meine Mitte - Praxis für Frauenheilkunde
PROMOTE IT!
- Be the 1st in the ranking
- exclusive page
o2 Shop: what do users think?
Mark Dominick Flores: Super nice deal! Berfin is very friendly and had helped me a lot in making the process for me organized and suggest and comments on the bad and good side of the deals you might want. not upselling to gain more. Highly recommended!
Pat Scheckel: Great experience getting a prepaid SIM card.
Rocio Pelesson: Berfin is súper súper nice! I was atended by her and it was the most amazing experience I had in a mobile company. If you go, you won’t regret it! 😍
Vladimir Vujovic: What a horrible experience! After 20 minutes of waiting on Berlin's freezing cold weather, and a posted note "be right back" on the door, a guy opens the door FROM THE INSIDE (why was he even closing the shop!?). I wanted to sign up for a SIM card with O2, but a very unprofessional young man kept shaking his head in an attempt to send me off. He didn't even let me enter the shop for a talk. He said, very unconvincingly, that the system is down and that there is no service he can offer. He then sent me to the branch at Hauptbahnhoff, which I later found out was closed for weeks! I asked him to give them a call and check if all is fine, but he refused. Horrible experience. I finished everything the same evening at Alexanderplatz with a very kind and professional gentleman. And guess what, there was nothing wrong with the system...
Oleksii LB: It is not possible to buy 9.99 prepaid card for some reason, although it's present in advertisement. It's also not possible to pay in advance for the next month. Lost internet at Saxony (southern from Dresden) and then all the way till Czech Republic border.
Thies M.: Awesome friendly and caring service. Highly recommend!
Mika Laihanen: Tried to buy a prepaid SIM card here, got tired of waiting after half an hour and went elsewhere. To be fair, the people in front of me seemed to be fairly demanding customers.
Alexander Kukalev: Christian from O2 was really helpful and nice! I can certainly recommend the place!
S Mathew: Very friendly customer service
Anastasiia Ageeva: Terrible service and rudeness
