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1. ZARA
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555 reviews
Address: Friedrichstraße 88, 10117 Berlin, Germany
Schedule: Open ⋅ Closes 8 PM
Telephone: +49 30 20073982
Business type: Store
Web page: http://www.zara.com/
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ZARA: what do users think?
Robert Glassman: A jacket was tagged and on a rack as $29.99 I waited in line 15-20 minutes only to be told the price was $49.99 Now most any store would honor what was labeled but the manager here denied me any satisfaction adamantly and coldly Zara is not known for customer service and this store is another piece of evidence in that regard Fact that there are just two sales people checking out a large number of people lreinforces my point
Rihab Yakoubi: staff was extremely unfriendly, worst experience ever! First I asked about an item they told me to ask someone on the floor, someone on the floor asked to go back ! Then comes to try the clothes; the changing room itself was unhygienic, messy and one of the dirtiest I have seen. when i left my clothes on the chair, they were covered in dust. Comes to the worst part: a man was yelling to us “we are closing” ! If you are planning to close early don’t allow people to enter from the first place! This man opened my changing room while I was changing my clothes !!! without any permission!!! Asking me to hurry up ! What do you think ? its winter ! We are wearing many layers I can’t just wear my clothes in few seconds plus because the room was super dirty I needed to remove the dust from my pullover ! When I asked to talk to his manager he said no you will not and I don’t care if you will report it ! This is really disrespectful behaviour! We only left the store at 20:03 ! Is this how you deal with your customers Zara ! Is it so hard to train your employees ? I don’t recommend this store!
Mosti Ghu: Just super worst. Who is selecting the Sizes? Tried several S shorts and pants and all em were super long, like the ends were on the floor... What is the S stands for at ZARA? How do u expect Mans? 3m tall to wear a short in S or pant?
Azin Shahidi: Very nice and friendly staff but I would blame the longest lines on management. I had to stand for 45 minutes on the line to pay for my stuff. They should at least put some self checkout machines like some Zara stores have.
Isabelle Schmidt: staff was extremely unfriendly & shoved around people waiting in front of the changing room. the changing room itself was unhygienic, messy and one of the dirtiest i have seen. when i left my clothes on the stool, they were covered in dust when i came to pick them up again. it was also smelly. i can not recommend this store
Sarah K: Never enough people to cover at least two cashdesks or changing rooms. This shop is completely mismanaged. I highly recommend to visit another store or even better another brand.
Ewelina Robaczek: Horrible service. I’ve been waiting in front of the Anprobe for 15 minutes, and suddenly noticed people in front of me were waiting for packages, no one was entering. So finally asked the staff whether I can try - there were passing next to me thousand times and no one mentioned anything. Their response - no, we’re closing in 5 minutes. It was 19:49 :/
2. ZARA
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1666 reviews
Address: Leipziger Pl. 12-13, 10117 Berlin, Germany
Schedule: Open ⋅ Closes 9 PM
Telephone: +49 800 1012200
Business type: Clothing store
Web page: https://www.zara.com/
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ZARA: what do users think?
Mohsen Abedi: Unfortunately the services are not up to par with the higher prices. My wife and I go to here a lot since it’s close to our place but we never had good experience here. People work here are extremely rude, they are not helpful and they don’t do their jobs correctly. They don’t know about the pickup times, storage availability, return conditions, change rooms policies or other stuff. Rules, if there is any, are not consistent and not designed to serve customers but to serve themselves to work less.
razkia El-hilw: Was at Zara at the mall of Berlin I had just bought a bubble tea and I didn’t even open it and it was sealed so nothing could get out or in the bubble tea then the security guard ses me go in the store and he starts to yell in German I turn around and say sorry because I don’t understand then he points at the bubble tea and I ask him “do you want me to throw it out?” Then he says yes and then I say it’s sealed and turn the drink upside down to show him and he says “yea “ and he still wants me to throw it out he was really rude then there was a girl that works in the store she said it was okay as long as I don’t open and I said I won’t open it until I’m outside then he says no again and he starts telling her something in German then She says he says no and mind you here I gave up because I really don’t want to use my vacation on bad vibes and bad energy it was the most uncomfortable thing ever, don’t waste your time there go to the Tommy Hilfiger store they are so nice there and very business minded they really wanna help u with whatever
Daniel Vogler: Completely incapable staff taking 10 min to check each customer out. We waited 30 min in line and only moved 2m then had to drop all the clothes we spent an hour to find to not miss our train.
Abdullah Khafagy: Zara clothes are okay, so the two stars, otherwise would give 1 star to this location. The low scoring is due to unfriendly and bad customer service. The staff in this branch need customer service training.
Ashley: Gotten quality 👌 things for my Granddaughter,and 3 kudos 👏 👏 👏 for the Lady cashier
Macarena Moré: Terrible service. Little staff and if you have to pay you are not saved from a line of more than 20 people.
3. Zara
not verifiedThis business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.Request your free profile now
1891 reviews
Address: Grunerstraße 20, 10179 Berlin, Germany
Schedule: Open ⋅ Closes 9 PM
Telephone: +49 800 1012200
Business type: Clothing store
Web page: https://www.zara.com/
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Zara: what do users think?
Tia P F: Today I was at ZARA store, purchased 2 items, and made a payment at self service cash point. Then, did the whole process, and paid by card. But, the receipt did not come out of the machine. I asked the employee for assistance. He said nothing just refill the paper roll in the printer. I told him I have paid the items, I just need the receipt. He said I have to go to cash desk, and ask other employee if they can’t re-print the receipt. I went there and asked for it. She said, she’ll call the manager and I have to wait. I WAITED 20minutes, the manager just told me to call the customer service to get the receipt, because she cannot help me for that. I wanted to return the Items, she said, it cannot be returned because I have no receipt. After 20 fn minutes!!!!!!! The manager named: Sofia. She said nothing, just walk away, she did not even try to help. Well done ZARA!
Tanvir Hasan (Anick): They are very rude to return or exchange the product. Most of the time they try to find out the small reason for declining the return of products. Today I want to exchange a jacket for a bigger size. The jacket was intact with all tags. But they refuse to return it saying that the jacket has a chemical smell. Which was a lame cause. And the behaviour and staff was very rude and unprofessional.
NKECHI NWABUNWANNE: It was nice, my daughter found something she liked
Threea Meli Djuwita: I want to return and the staff said cannot return because the clothes smells food. I put the clothes in plastic so they are hygienic, very bad staff dan manager. I so disappointed
Emad Abdelhamid: The branch has 70% sales sign but there are not any on-sales items inside. This is on 14/2/2022.
The Editor: Two floor Zara, nice wide layout. Sale section is a bit too sale during sale season. LOVE the self check out, game changer for those long lines with only two cashiers on staff...
Sheikh S R Mahmud: Brand store with variety of clothes, shoes and accessories. They have decent perfumes for the price. You can find slightly discounted products time to time.
Usha Lokanathan: I always love collection over there and brought some good clothes for myself.
4. Zara
not verifiedThis business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.Request your free profile now
1628 reviews
Address: Tauentzienstraße 7a, 10789 Berlin, Germany
Schedule: Open ⋅ Closes 8 PM
Telephone: +49 800 1012200
Business type: Clothing store
Web page: https://www.zara.com/
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Zara: what do users think?
Mohit Manjul: Nice store, good collections, quality clothing and friendly staff. Always a good experience. Only one complaint, being a popular brand, is very crowded on Saturdays, so always a long line at the trial room and payments counter.
Johanna Kugler: Every employee I asked for help was absolutely useless. I’m shocked my how by how poor the customer service was, and I’ve worked in retail for years. In the end I gave up and left the store because no one could tell me if or where the item I was looking for was. Just shop online it’s not worth the stress and terrible service.
Paweł Komarnicki: You better bring something to read, drink, and a portable chair because the cashiers are not only super slow but also kinda unhelpful. Hire more people if you have trouble selling your wares, yo!
Marc Quattro: Mega Store. Big choice of all lines. Sometimes very busy.
Vana Mavrakana: I always order online, but this time, everything I wanted was available only in this store, not even online. Weird, but I found what I wanted in 2 minutes thanks to a very careful and attentive employer.
Talks with Siddiq Official Channel: Love the brand and quality no doubt or a second to think or check again.
Julieta: I went and they were very fast to gave me the coat I wanted so very efficient
suki jenkins: Great staff, clean and organized. Never felt pushed out of the way by staff for cleaning or stocking which scores high in my book
Fernando S: Extreme unfriendly door entrance staff on the 26th November at 20.35. We entered the building, just following the crowd before us, from the exit instead of the entrance, as we didn’t know which one was the right one (there is no visible sign from the outside). An extremely rude tall staff ran only to us (while letting other 5 people enter the building) and without any manners and respect, he just showed his power and blamed us because we entered from the exit. He didn’t apologize and he kept repeating what we should have done. After that horrible initial experience we left and decided that we will spend our money in friendlier shops. Bye Zara, care about customers next time!
5. ZARA
not verifiedThis business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.Request your free profile now
744 reviews
Address: Schloßstraße 15, 12163 Berlin, Germany
Schedule: Open ⋅ Closes 8 PM
Telephone: +49 800 1012200
Business type: Clothing store
Web page: https://www.zara.com/
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ZARA: what do users think?
hannah oconnor: travelled an hour as it said a dress was available online in this store only. I arrived at 10am, when the shop opened, and I asked a woman with short blonde hair for help. They didn’t have the dress, but she could hardly even tell me that and she was extremely rude and dismissive. I’ve worked in customer service myself for 8 years and actually I have never before written a review. I just thought something needed to be said about this woman, a customer asking for help should never be treated so badly.
Moschino girl: There was a residue from visiting this store, although I adore this brand, a nice girl consulted in the large hall, she was pleasant, answered my question without any problems. But I made my purchase, Zara is always like a holiday for me, but these girls at the checkout ruined my mood - arrogant, badly brought up(
Ola Maria: Very unfriendly to customers. Zara should definitely consider training their staff in this particular location.
Lora Nuri: The service was outstanding. The guy with the blonde hair that works there helped me find my birthday dress!
Maarie: Rude, slow, not willing to work,…the worst shopping experience ever. Never had such a bad service. So incompetent.
Flore Boujac: The manager of this place is a nightmare, not helpful or understanding. So sad, this kind of employees will ruin the whole brand.
Susanne Pohlmann: Never met such a mean manager. She should be fired, really inappropriate behavior towards customers.
Nahla Tamim: Fantastic brand with midium prices not very expensive and at the same time with a reasonable quality.
6. Zara
not verifiedThis business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.Request your free profile now
699 reviews
Address: Am Borsigturm 2, 13507 Berlin, Germany
Schedule: Open ⋅ Closes 8 PM
Telephone: +49 800 1012200
Business type: Clothing store
Web page: https://www.zara.com/
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Zara: what do users think?
Samuel A Kehinde: Very cool shop..... Have no regret
Vedran Maricevic: Very nicely decorated, as far as Zara can go.
Amira Elezovic: Zara in Berlin, place for nice shoping
Alison Onuoha: The really sell nice stuff for a affordable price. The shop is organized and everything just really looks classy and nice. I love it!
Alan Hs: Very slow employees, people stay in line to pay and they are having talks and laughs on the only one oppen kasse
Jenny Jorek: Ok
aadil akhter: Zara anywhere is cool, very friendly staff no rush. A calm shopping experience.
aneta mizera: People are queuing for half of the shop to pay and only one cashier is open. Really?
Rahul Wakode: Staff is friendly. Loved it
7. ZARA HOME
not verifiedThis business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.Request your free profile now
397 reviews
Address: Kurfürstendamm 203, 10719 Berlin, Germany
Schedule: Open ⋅ Closes 8 PM
Telephone: +49 30 233249420
Business type: Home goods store
Web page: https://www.zarahome.com/
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ZARA HOME: what do users think?
krisk k: The design of the products is very good, BUT, the color come out from some products. Example: I bought a towel with animal print, and when I washed it, the water was black. This is very bad for the skin, who knows what toxic substances came ot from it. So I would say, buy whatever you want from Zara Home, but stay away from towels..
Response: We are sorry to hear that your experience with one of our products was not satisfying. You can get in touch with us through any of the available channels in the Contact section of our website, so that we can look into your query. Thank you!
Dayana Born: Super friendly customer service, they even put away a chair we reserved. We ordered a chair to be delivered and it was delivered with careful and intricate packaging which was unfortunately handled poorly by DHL - not fault of Zara Home. Product is beautiful - happy customer.
Lisa: Don’t let the extravagant building fool you. I went in with high expectations myself..The selection is very poor. Maybe because I am used to the flagship one is Lisbon and Madrid but I didn’t find one thing I wanted which never happens to me at a Zara Home.
Nate Stephany: I was able to get a pillow that was 50x75, which is what I needed for the pillowcases I brought to Germany with me. Most of the pillows I found everywhere else were the typical 80x80 or 40x80 sizes.
Sacha: Terrible service, 0 customer service. I waited at the front counter for 15 minutes with my products on the counter. The person working there made eye contact with me, walked past me and continued to talk with their college. completely ignored me and did not come to the counter so I could pay even after I asked to pay. Don't bother wasting your time here as they cant be bothered taking your money so you can purchase something anyway.
Ivan Leskin: Good service. But I expected a wider range of available options from Zara.
8. Zara in der Unterwelt
not verifiedThis business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.Request your free profile now
Address: Bergmannstraße 26, 10961 Berlin, Germany
Telephone: +49 30 21755665
Business type: Publisher
Web page: http://zara-in-der-unterwelt.de/
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9. Zara nail courses
not verifiedThis business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.Request your free profile now
60 reviews
Address: Margaret Salon, Hohenzollerndamm 6, 10717 Berlin, Germany
Telephone: +49 178 9185694
Business type: Nail salon
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Zara nail courses: what do users think?
Roxanne Brodylo: I got an amazing manicure and pedicure from Zahra. She is very friendly, quick and professional. This was my first time in a long time getting a manicure. I loved my nails so much that I am now a returning customer.
Response: That's kind of you sweetheart 🙏
ags: Positive: Cleanliness, Professionalism, Punctuality, Quality, ValueZara is very professional and thorough, this is the best and most natural looking manicure I have ever had. I would highly recommend her :)Service: Manicure
Response: Thank you so much my dear.😍😍
Shahrzād Shams: I had by far the best and most satisfactory experience at Zara Nails. She is truly an artist. Extremely professional, delicate and creative. She has various certificates, and as a person she is caring and lovely too. I went with my damaged nails after a horrible experience as another nail spa in Berlin. She completely transformed my nails. For the first time, I love looking at my hands! I highly recommend her. She deserves international recognition as a nail artist. Service: Manicure
Response: This is kind of you . You are so lovely too.
ashley: best gel manicure I have ever received!! the below photo is from, drumroll please, TWO WEEKS after I saw Zara. now back in Brooklyn still looking fine as hell and thinking about going back to Berlin just to see her again 🤣 she is a true artist and so so skilled with gel manis. run to see her now and trust her vision 🎨
Response: I truly appreciate it. That is kind of you🧡
Sarah-Jean Vallon: The best manicure I’ve ever received! Zara is so patient and tends to every detail when it comes to the manicure and the results definitely show it 😍 Absolutely recommend 💯
Response: I'm really glad that you like it. That's kind of you
marina daflon: Positive: Cleanliness, Professionalism, QualityGreat service! I like a simple and more natural looking nail and got exactly what I asked for. Very clean and professional and my nails still look great after over a week! Highly recommend!Service: Manicure
Response: Thank you
alessia bergmeijer: I highly recommend Zara! She is very professional and thorough in her work. She made my nails look amazing I’m very happy with the result. Best manicure I’ve ever had!
Response: That's kind of you. I am so glad that you are happy . Thank you so much🙏
Livia Bergmeijer: Hands down the best manicure I’ve ever had. Zara is meticulous, highly professional, very kind and clearly pours her heart and soul into making sure you’re happy with the outcome. 100% recommend!
Response: That kind of you. Thank you so much
Paulina Cybulska: Best nail artist, hands down! Had a 0,5cm hole in my nail, not only Zahra repaired it with lots of care but also did the most professional pedicure/manicure I ever had in Berlin. Totally recommend her!
Response: That's kind of you❤❤🙏🙏. Thank you so much for this review.
10. Zara's Salon
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10 reviews
Address: Roelckestraße 25, 13086 Berlin, Germany
Schedule: Closed ⋅ Opens 10 AM Wed
Telephone: +49 30 65008728
Business type: Hair salon
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Zara's Salon: what do users think?
Zaidoun Haddad: Lovely lady running the shop, we had our son first hair cut (21 months old) and she was super patient even though he made quite a bit of a fuss and the haircut in the end was great. Our 4 year old daughter also got her hair done and she loved it.
Karan Tibdewal: Really great service!
Sabine Hennrich: Always short-term appointments available, always nice and absolute professional. Salon always clean. We recommend
C. W.: Without an appointment on a Saturday (!) Deserves 5 stars alone. The cut was also very clean. Clear recommendation. Many Thanks
Sotirios Katsoukis: Super hairdresser 1A haircut !! Very Nice Very Clean !! Best in the Town ⭐️⭐️⭐️
Karsten Seidel: Perfect, fast and everything top, thank you
villa Kuehl: Very professional and fast
mina hajjaji: professional, very competent, helpful and very good advice. I was very satisfied and would love to go there again.
11. ZARA BAU GmbH
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Address: Bruno-Bürgel-Weg 54-56, 12439 Berlin, Germany
Business type: Stucco contractor
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12. ZAR Berlin - Zentrum für ambulante Rehabilitation
not verifiedThis business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.Request your free profile now
76 reviews
Address: Gartenstraße 5, 10115 Berlin, Germany
Schedule: Open ⋅ Closes 8 PM
Telephone: +49 30 2851840
Business type: Rehabilitation center
Web page: https://www.zar.de/berlin
Near ZAR Berlin - Zentrum für ambulante Rehabilitation:
- a 5 meters away second hand cameras at: click & surr
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ZAR Berlin - Zentrum für ambulante Rehabilitation: what do users think?
sima zureikat: professional and friendly, well organized
Fatih Ağa: I spent 4 weeks here in EAP and can only say it was the best for my recovery. The building is a bit older and so is the equipment. This was rated negatively by some here but I think wrongly. The house and the facilities are clean and tidy. Showers are available in the changing room and are also clean. Everything works and benefits the patient. Patients from all over the world are represented. The employees in the house are all super nice and helpful about their tasks. A colleague acts so grim but is basically a nice person. He knows what is going on here and gives good instructions. I would particularly like to praise Ms. E., Mr. N and Ms. P. They were very competent, nice and eager. I hope that I will never need such treatments again, but if I do I will certainly be back here in the house. I have always felt that I was in good hands. The only thing that needs to be done is ventilation in the changing room. The air is very stuffy there. I can recommend the app for appointments to everyone. It works very well. You just have to check again in the morning to see if there have been any changes.
Response: Thank you very much for the great feedback and the good rating. This motivates us to keep going and to take care of the well-being of all our patients. Even with special praise, we have to pay attention to the data protection of our therapists on the Internet. So a small request to you, could you simply abbreviate the names of the people mentioned in your review with the first letter? That would be great 🙏 Stay healthy! Your ZAR team
Elke Combes: I was treated at ZAR for 25 days and had only positive experiences there. The whole team usually consists of competent therapists, whereby the chief physician, the occupational therapists and the speech therapists are particularly friendly and committed. The therapy program was tailored to my individual needs and additional requests were always fulfilled based on the available options. Of course, there were also waiting times or short breaks between individual therapies, but all in all this did not damage the success of the therapy. The food in the canteen was almost always very tasty, the staff there very friendly and helpful. I would recommend this facility to anyone with health issues.
Response: We are very happy about your positive feedback! This motivates us to keep going and focus on the well-being of our patients.
Max Mustermann: Unfortunately, the patient management is extremely unfriendly, not competent and arrogant on top of that!!! Responding to patient requests is not the prime discipline of this ZAR. Review and adjustment of the therapy plan None. As the previous speakers have already stated, the therapists are mostly not interested in the well-being of the patients. It seems that they are overburdened with bureaucracy. But they leave you alone, which you should take advantage of. How the facility received the rating "Premium Rehabilitation Clinic 2022" from the rehabilitation portal is inexplicable to me. This shows once again that a process world does not improve the product, in this case the service to the patient. Too bad actually. That used to be better.
Response: We are very sorry that your stay with us did not meet your expectations. The core of our work is to improve the well-being of our patients and to provide them with a comprehensive range of therapies. We are sorry if you had a different impression. We always give our patients the opportunity to use the complaints management system on site and to contact the center management or the therapeutic management directly to clarify any discrepancies. If you haven't already, we would like to give you the opportunity to use this opportunity on site.
13. Xara Beach
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143 reviews
Address: Adalbertstraße 98, 10999 Berlin, Germany
Schedule: Open 24 hours
Telephone: +49 177 9719970
Business type: Cafe
Web page: http://xara-beach.9gg.de/
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Xara Beach: what do users think?
Burcu Demir: Felt extremely unsafe here, not a place to go if you’re a tourist in this country. They took 20 minutes to bring our drinks…we were only two people. We left after 30 minutes of being there. Generally had bad vibes- avoid this place.
pantea: I went for a special event. The place is big, enormous balcony with the view to Kotti, the bar is standard stuff, but i wouldn’t recommend the cocktails (coz pricy and nothing special) also the glasses are all wet so may ruin your dress.
Rahma Amer: Great party vibe! Turkish music mostly, the sheesha was good. Drinks spot on!
Yigit Efe Yücesoy: Its kinda nice. There was a very bad smell in the entrance stairs. Other than that it is a regular place. Dont expect too much.
Karel Aija: Both interiour and exteriour look great, but drinks were a bit pricy. A Cuba Libre is €8.50 for example.
Assaad Zawit: Higher than average prices but good shisha
Saeed Zamanian: Nice place !
